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Sara G.

Webmaster

Small-Business (50 or fewer emp.)

11/30/2024

"Good package for a growing nonprofit, but room for improvement"

4/5

What do you like best about Neon CRM?

Membership database is robust; ability to set up event registrations is simple, easy to create system transaction emails Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Disappointed they. Discontinued Neon Inspire websites-we had to get hosting and transfer our website to another, and features within Neon Inspire could not be easily replicated. Product improvements (which are great) come and that requires refamiliarizing myself with the products. Volunteers are intimidated by the believed complexity of the database and its abilities. Review collected by and hosted on G2.com.

Response from Matt Semyck of Neon CRM

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Thank you for sharing your experience with Neon CRM. We're pleased that you find the membership database and event registration process simple and easy to use. We apologize for any inconvenience caused by the restricted website-building tools and the perceived complexity of the database. Your feedback is valuable to us and will be used to improve our products and support resources.

CF

Cassie F.

Operations Manager

Small-Business (50 or fewer emp.)

4/6/2026

"Easy-to-Navigate UI and Straightforward Team Onboarding"

4/5

What do you like best about Neon CRM?

The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Hi there! We’re thrilled that your team had a straightforward onboarding experience and that the Membership dashboards keep everything organized at a glance. Thank you for sharing such helpful feedback about one-time invoicing and adding more in-app help links to save you time. We love being your partner in building the personal connections that drive your mission forward!

MY

Mike Y.

Small-Business (50 or fewer emp.)

12/4/2023

"Feature-rich CRM that keeps getting better"

5/5

What do you like best about Neon CRM?

Over the past couple years Neon rolled out what they call next generation events (as opposed to legacy events). This platform is cleaner and much more visually appealing compared to the klunky legacy events. For that reason alone we should be using the next gen version. Despite recent meaningful improvements, Neon still has work to do in bringing legacy events functionality to next gen events. Thus, we continue to use legacy events to manage our meetings.

There have been other recent improvements that truly shine. Case in point: native PayPal and Venmo payment processing via Neon Pay. It was incredibly easy to implement, and it gives our members and donors additional reliable methods to send us money. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

A little over two years ago I wrote that the wait for support response was unbearably long. I'm happy to report that the Neon support team now seems to be fully staffed, because turnaround times are considerably faster - on the order of a couple hours. That's a win! Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

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Hey Mike, thank you so much for your review, and thank you for your continued loyalty! I'm thrilled to hear that you and your team appreciate the monthly release webinars, we find that a lot of our users find these to be invaluable. We understand your frustrations around support wait times, as this is common across the entire industry--but is something we are actively working on and hope to increase our headcount and bandwidth in the immediate future! Thank you again :)

CH

Crystal Ann H.

Training Manager/Digital Media

Small-Business (50 or fewer emp.)

6/1/2021

"Improved Our Database Management and Increased Donors - an Exceptional Nonprofit Tool"

5/5

What do you like best about Neon CRM?

Neon helped us manage and track all our donors, stakeholders, donations, and fundraising campaigns in one portal, which helped us greatly with end-of-the-year communications and donor tracking. There have been new updates to be able to capture donor pledges and refine donation forms to implement when doing specific campaigns. We use NEON CRM daily to capture interest and donations and to track e-newsletter communications, which we integrate into our emails and website. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

If there is an error or something that is not configuring correctly, it is difficult to get on-site or quick customer support; you have to send a chat or email and wait, also needing to provide several screenshots. However, we do not often encounter errors, only when we need to upgrade or edit a survey. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Database Management and housing donations and e-communications. Maintaining and managing training regulations and credit hours for grant purposes. Managing and tracking grant submissions and disbursements. It centralizes donor data into one system so organizations can track donations, communication history, and engagement in one place. The platform automates routine processes such as donation receipts, email follow-ups, and event reminders. The system includes dashboards and reports that track donations, campaigns, and engagement trends. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Hi there, thank you for sharing how Neon One has helped you centralize donor data and streamline your year-end outreach! We’re glad to hear the platform is a daily asset for your team, and we hear your feedback regarding the support turnaround time when troubleshooting configuration errors. We are constantly working to make our support options more efficient so you can get back to managing your impactful campaigns as quickly as possible.

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Ana S.

Executive Director Assistant

Small-Business (50 or fewer emp.)

11/21/2022

"Flexible and adaptable"

4.5/5

What do you like best about Neon CRM?

Neon CRM has been very helpful in keeping various data, updates and documents in one place for several of our funders but also all grants that we have applied for. It has been super helpful in running various reports that help us analyze which funders are new, which have been giving for a while and how much. This platform has also been useful in just giving us the ability to run various types of reports. Lastly, I love the Global settings function. There is a lot to sort through and learn but the fact we even have all that is great. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I wish the filtering view had more options. I also wish the constituent portal would give us the ability to create a better user experience whether it's your average person going in there or software developers. I also would like to see more options in designing email templates, the ability to be more creative with it. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

It's given us a single place where we can track individual funding, grants but also organizations that we service. The system is not necessarily set up that way but there are enough options and ways to categorize profiles that we can cater it to our needs. It has also helped keep track of funding campaigns through out the year and communicate with all our constituents from a single platform. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

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Hey Ana, thanks for taking the time to leave us a review! Great to hear that Neon has been able to help you and your team streamline your data, documents, campaigns, funding, and grants. Also, it's wonderful to see that you've been enjoying our global settings function, thanks again for the feedback!

EM

Eric M.

Small-Business (50 or fewer emp.)

12/6/2023

"Good donor database software that is improving"

3.5/5

What do you like best about Neon CRM?

Neon CRM is more robust than our previous platform and offers many features. We like that it integrates with QuickBooks Online and other programs. We also like that they roll out new features each month and that they allow us to submit suggestions for improvement. They have updated the reports feature, which allows us to access more information. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Transitioning to Neon wasn't as smooth as we had hoped. They helped us import the data, but we had to setup most of the features ourselves. They have been creating a lot of Next Gen features, but they rush them out so they don't have all the functionality of the previous generation. Sometimes they get added later. The dashboard feature has nice looking charts, but much of the data in the system does not link to the charts, so we can't see what we want on them. The more feature we try to use, the more limitations we discover. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

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Hey Eric, thank you so much for your review! Glad to hear that the integration with QuickBooks Online and a few others have been worthwhile for you and your team + gaining the ability to segment your donors better, more precisely define relationships with individuals and businesses, track donations, and access to advanced reporting. Sounds like your org is taking advantage of many of the functionalities that Neon CRM has to offer! Thanks again :)

HD

Heather D.

Small-Business (50 or fewer emp.)

12/4/2023

"Great Support for Organizations"

4.5/5

What do you like best about Neon CRM?

My organization has been using Neon CRM for a couple of years now. During this time we had great support during onboarding and the resources, training, and the continuous development opportunities have been fabulous. There is so much that you are able to do with the CRM. As we continue to grow and change as an organization Neon has been able to flex with us. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The updated features have much better user interface than the older features and are easier to use. I am excited for more of the features to be updated to be easier to use. The harder to use sections do have tons of functionality if you can learn to utilize them. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

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Hey Heather, thanks so much for your review and welcome to the Neon One community! It's wonderful hearing that our implementation and sales teams have been kind and easy to work with---this is always what we strive for! Thanks again :)

MT

Miranda T.

Accounting & HR Coordinator

Small-Business (50 or fewer emp.)

12/16/2025

"Comprehensive Solution That Listens to User Needs"

4/5

What do you like best about Neon CRM?

I appreciate that they are building out a complete suite for donors, prospects, events, volunteers, etc. It is so nice to have a software solution that does all the things that I need. We all know that there is always room for improvement, but I love that the people at Neon listen to our needs and start finding solutions. The reporting has gotten so much better. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The volunteer module still needs improvement. I would like to see a kiosk option for checking in and out rather than time cards. Also, the ability to print name tags is a necessity for our organization. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon has assembled a suite of software that functions seamlessly together. The Neon CRM system is an excellent resource for tracking donations and staying connected with our donors. I also value its ability to integrate with our other systems. Thanks to this platform, we have been able to reduce expenses by discontinuing at least three other software solutions previously used for volunteers, donations, events, and memberships. I am also considering the possibility of phasing out Constant Contact in the future. Finally, I appreciate that I can set up different user permissions so that I can have a volunteer enter donations, saving me time. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Thank you for your thoughtful feedback! We are thrilled to hear that consolidating your technology with Neon One has helped you reduce expenses and simplify your operations. Regarding your reporting needs, our recently released redesign of the Reporting Module comes with an updated style, quality-of-life improvements, and more context and guidance along the way to help you get the data you need. The update includes the addition of 1,000 variants of new search criteria and output columns, helping make custom data more available.

See how Neon CRM improved

LJ

Laurie J.

Executive Director

Small-Business (50 or fewer emp.)

2/19/2026

"Always Improving and In Tune with Customer Needs"

5/5

What do you like best about Neon CRM?

As a Neon CRM customer for more than a decade, I’ve been consistently impressed by how well they stay in tune with what their customers need. Neon also seems to be in a constant state of change, with ongoing improvements that keep the product moving forward. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I can’t say there’s any one thing I dislike about Neon CRM. At times I’m frustrated by processing fees, but that would be the case with any payment gateway. Even so, Neon CRM has gone above and beyond to keep the customer experience efficient, including making changes that streamline donations and route them through a single gateway for easier reporting and stewardship. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM

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Hi there! Thank you for being a loyal Neon one partner for over a decade and for sharing such thoughtful feedback. We’re thrilled to hear that automating your receipts and reporting has helped take manual processes off your plate, and we’re glad the transition to a single gateway has streamlined your donation reporting. We are committed to constant improvement to ensure you’re getting the best possible value!

KG

Kaely G.

Operations Director

Small-Business (50 or fewer emp.)

7/30/2026

"Incredible Control and a User-Friendly Neon CRM Setup"

5/5

What do you like best about Neon CRM?

Neon CRM was so user friendly to set up that we didn't even need to use all of the teaching time with the onboarding team that we were afforded. The detailed control over notifications, communications, and donor profiles is incredible Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I wish the donor duplicate merge wizard was slightly simpler Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

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We are thrilled to hear that setting up Neon CRM was such a breeze for your team. Simplifying donor tracking is what we strive for, so hearing how it's helping you out, plus benefiting your digital engagements and event tracking truly brightens our day. We also hear you loud and clear on the donor duplicate merge wizard. Feedback like yours helps us continuously tweak and improve our platform, so we've shared your note directly with our product team. Thank you for taking the time to share your feedback with us!