--- title: Neocase HR Reviews meta_title: 'Neocase HR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Neocase HR works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Neocase HR Reviews **Vendor:** Neocase Software **Category:** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Neocase HR Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. Transform your HR Shared Service Centers to reduce operational costs by up to 50% while improving productivity and user experience. Neocase HR is an integrated, scalable, and flexible HR Service Delivery solution that allows HR organizations to reduce operational costs, enhance employee satisfaction, and optimize HR processes. This is accomplished through our integrated HR modules: - Case Management - Business Process Management - HR Process Automation - Real-Time Dashboards - Self-Service Employee Portal - LiveChat - Knowledge Base - Service Level Agreement - Business Intelligence - Electronic Document Management - Email & Communication Management - Satisfaction Surveys Visit us online to learn more about how Neocase can help transform your HR organization. ## Neocase HR Reviews ### 1. Great service with great customer facing people **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Neocase HR?** The employees who face customers. The service is simple and yet complex enough to handle various scenarios. Easy to implement compared to other software. Easy to integrate with Workday. **What do you dislike about Neocase HR?** Somtimes issues get escalated to cloud services and they're not very responsive. Issues during upgrades. **What problems is Neocase HR solving and how is that benefiting you?** It enables us to receive cases from our employees and have HR resolve them in an organized and measurable manner. It enables us to take manager requests and have them verified before entering into Workday. The knowledgebase enables us to drive tier 0 support. ### 2. Decent Case Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Neocase HR?** Being able to track and organize work/issues received. **What do you dislike about Neocase HR?** If you are creating multiple cases, there is no selection to create multiple cases and you have to do it one by one which can be time consuming. **What problems is Neocase HR solving and how is that benefiting you?** HRIS related issues and the ability to track the data for future use and reference. We also track in other systems with the case number to refer back to. ### 3. Meets the needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Neocase HR?** Nice tool for Niche Management, Easy for end-users to use. **What do you dislike about Neocase HR?** Not open for changes, problems with troubleshooting. **Recommendations to others considering Neocase HR:** Yes **What problems is Neocase HR solving and how is that benefiting you?** Easy to use, Time savingWiredelta ### 4. Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Neocase HR?** I like how simple this program is to use. It is easy to maneuver through cases or to find a ticket you need. It helps us communicate with several departments. **What do you dislike about Neocase HR?** It seems like it does have a lot of glitches. Our supervisors spend a lot of time correcting errors such as adding in a new caller or someone not in the system. Also, when you close a case it sometimes causes duplicates. **What problems is Neocase HR solving and how is that benefiting you?** We actually use this program in a technical support call center environment. It helps with communication and to be able to look up tickets easier. ## Neocase HR Discussions - [What is a HR case management system?](https://www.g2.com/discussions/what-is-a-hr-case-management-system) - [What is a case management system HR?](https://www.g2.com/discussions/neocase-hr-what-is-a-case-management-system-hr) - [What is a case management system HR?](https://www.g2.com/discussions/what-is-a-case-management-system-hr) - [What does Neocase do?](https://www.g2.com/discussions/neocase-hr-what-does-neocase-do) - [What does Neocase do?](https://www.g2.com/discussions/what-does-neocase-do) - [View Neocase HR pricing details and edition comparison](https://www.g2.com/products/neocase-hr/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A08%3A30+-0500&secure%5Bsession_id%5D=4ce0d638-1c05-4255-9b6b-8874b2f5689f&secure%5Btoken%5D=a440e03d861767fd1deaa766f5069dbc0d982139ebaf2e47cde124342c4d649e&format=llm_user) ## Neocase HR Features **Customization** - Customization - HR Integrations **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **HR Content** - Knowledge Management - Content Delivery - Document Management **Access** - Integration - Assignment - Collaborative **Logistics** - Security - Employee Portal - AI **Employee Experience** - Policy - Multi-channel - Cross-platform **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Neocase HR Alternatives - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - 4.3/5.0 (367 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,740 reviews)