--- title: Amex GBT Neo Reviews meta\_title: 'Amex GBT Neo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Amex GBT Neo works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Amex GBT Neo Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Amex GBT Neo but has limited features. Are you part of the Amex GBT Neo team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Amex GBT Neo – Future-proof travel management. Trusted by over 400,000 people, Neo unifies your technology to manage complex business travel and expense needs. Neo delivers an intuitive omnichannel user experience with a retail shopping-style design, influenced by your users' needs. As a unified travel and expense platform, Neo takes the pain out of travel and expense – when you book travel, it automatically feeds into Neo expense. Exceptional service is standard, with a flexible servicing model and comprehensive duty of care tools to help you take better care of your travelers. Neo adapts to your organization's complex and changing needs with significant configurability, giving you the flexibility to support policy your way. * * * Seller [American Express Global Business Travel](https://www.g2.com/sellers/american-express-global-business-travel) Discussions [Amex GBT Neo Community](https://www.g2.com/products/neo-amexgbt/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish Overview by Meryam Farhat Show More ## Top-Rated Alternatives [ ![SAP Concur](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Concur") SAP Concur 4/5(7,182) ](https://www.g2.com/products/sap-concur/reviews) [ ![Navan (Formerly TripActions)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navan (Formerly TripActions)") Navan (Formerly TripActions) 4.7/5(9,295) ](https://www.g2.com/products/navan-formerly-tripactions/reviews) [ ![Perk (formerly TravelPerk)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perk (formerly TravelPerk)") Perk (formerly TravelPerk) 4.6/5(2,097) ](https://www.g2.com/products/perk-formerly-travelperk/reviews) [ View All Alternatives ](https://www.g2.com/products/neo-amexgbt/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 12/11/2018 "Banking experience " 3.5/5 What do you like best about Amex GBT Neo? Application updated and the agreement with american express Review collected by and hosted on G2.com. What do you dislike about Amex GBT Neo? The reporting is not ready for the end user, it is a strong weakness plus the emails Review collected by and hosted on G2.com. Recommendations to others considering Amex GBT Neo: - Review collected by and hosted on G2.com. What problems is Amex GBT Neo solving and how is that benefiting you? Time and mobility Review collected by and hosted on G2.com. Show More Response from Charlotte Laffargue of Amex GBT Neo [Editedit](https://www.g2.com/survey_responses/amex-gbt-neo-review-1334916/official_response/edit) Dear administrator, Thanks for your comments. We are happy to read that you like our latest updates and we hope that you will also enjoy our upcoming enhancements! Have a nice day, The Neo Team Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/17/2018 "Good tool with rich features and funtionality" 3.5/5 What do you like best about Amex GBT Neo? Door-to-door journey feature is great!... Review collected by and hosted on G2.com. What do you dislike about Amex GBT Neo? Needs to be configured very well for full benefits (like most tools!). Link with AMEX seems to be limiting. Review collected by and hosted on G2.com. Recommendations to others considering Amex GBT Neo: Configure it well. Test with multiple scenarios. Review collected by and hosted on G2.com. What problems is Amex GBT Neo solving and how is that benefiting you? Quicker, easier, cheaper travel management. Review collected by and hosted on G2.com. Show More Response from Charlotte Laffargue of Amex GBT Neo [Editedit](https://www.g2.com/survey_responses/amex-gbt-neo-review-714224/official_response/edit) Dear user, Thank you for your review. We are happy to get good feedback from our users and we hope that you have expressed these concerns to your support team. Neo support teams have a 94% customer satisfaction score and we are confident that they can help you with configuration issues. Have a lovely day, The Neo Team Validated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 12/1/2017 "Fastest in development" 4/5 What do you like best about Amex GBT Neo? With each quarterly edition some new features come out, based entirely on end-user requests. Review collected by and hosted on G2.com. What do you dislike about Amex GBT Neo? Too bad it changed from door-to-door search back to old-school flight+ search as standard. Review collected by and hosted on G2.com. What problems is Amex GBT Neo solving and how is that benefiting you? Sarch and book business travel. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mario P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario P.") MP Mario P. Head of New Business Development & Special Projects Mid-Market (51-1000 emp.) 4/17/2017 "Beautiful from the outside but lacking the basics from the inside " 2.5/5 What do you like best about Amex GBT Neo? Extremely easy for a traveler to look and book. With just 4 questions you have our all itinerary in less than 20 seconds. Review collected by and hosted on G2.com. What do you dislike about Amex GBT Neo? It is not built for the requester that needs to see multiple options. Review collected by and hosted on G2.com. What problems is Amex GBT Neo solving and how is that benefiting you? Optimize travel process Review collected by and hosted on G2.com. Show More Response from Charlotte Laffargue of Amex GBT Neo [Editedit](https://www.g2.com/survey_responses/amex-gbt-neo-review-252787/official_response/edit) Hello Mario, Thanks for sharing your experience. You were our first reviewer! Happy to read that you like Neo door-to-door travel booking. To make it easier for travelers who want to choose options for themselves from a complete list, we have recently made enhancements to the step by step travel booking. Many users have asked for an easier way to build their own trip, when the door-to-door shopping is not needed, and we have taken this feedback into account on our development plan. We will continue to make these enhancements to meet the needs of all our users. Have a nice day! The Neo Team Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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