Amex GBT Neo
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Amex GBT Neo
By American Express Global Business Travel
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3.5 out of 5 stars
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Amex GBT Neo Reviews & Product Details

Editadmin
Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Amex GBT Neo?

Door-to-door journey feature is great!... Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Needs to be configured very well for full benefits (like most tools!). Link with AMEX seems to be limiting. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

Configure it well. Test with multiple scenarios. Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

Quicker, easier, cheaper travel management. Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Amex GBT Neo
Editedit

Dear user,

Thank you for your review. We are happy to get good feedback from our users and we hope that you have expressed these concerns to your support team. Neo support teams have a 94% customer satisfaction score and we are confident that they can help you with configuration issues.

Have a lovely day,

The Neo Team

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Amex GBT Neo Overview

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What is Amex GBT Neo?

Neo's cutting-edge SaaS technology has been recognized for its ability to simplify end-to-end corporate travel management processes. With Neo, businesses can move towards digital transformation goals while gaining access to streamlined, user-friendly tools that handle travel bookings and expense management tasks with ease.

Amex GBT Neo Details
Discussions
Amex GBT Neo Community
Languages Supported
Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish
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Product Description

Neo is a fully integrated solution streamlines the travel and expense management process, helping companies gain time, efficiency, and money. With the travel policy incorporated into the tool, travellers can book their trips easily, while being compliant. In addition, its user-friendly interface and OCR (Optical Character Recognition) technology allow travellers to submit their expense reports quickly, reducing manual input. Neo lets business travellers focus on what's really their job.

Seller Details
Seller
American Express Global Business Travel
HQ Location
New York, NY
Twitter
@amexgbt
8,674 Twitter followers
LinkedIn® Page
www.linkedin.com
16,101 employees on LinkedIn®
Ownership
NYSE: GBTG
MF
Overview Provided by:
Meryam Farhat

Recent Amex GBT Neo Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Neo: SAP Concur Alternative of 2023"
Neo gives me the ability to manage travel and expenses in one place. Automate AP, AR and General Ledger which save time.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Travel and expenses are automated"
Travel management and expenses are made easy. Easy to use It support American express.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Great plarform for all purpose travelling management"
Excellent interface with the ability to plan door-to-door trips
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Amex GBT Neo Media

Amex GBT Neo Demo - Travel Portal
Travel Portal
Amex GBT Neo Demo - Travel Portal
Travel Portal
Amex GBT Neo Demo - Travel Portal
Travel Portal
Amex GBT Neo Demo - Travel Portal
Travel Portal
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Have you used Amex GBT Neo before?
Yes

Video Reviews

Review by Olamide O.
Amex GBT Neo review by Olamide O.
Play Amex GBT Neo review by Olamide O.
Amazing Platform for Business Travels & Expenses
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12 out of 13 Total Reviews for Amex GBT Neo

3.5 out of 5
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12 out of 13 Total Reviews for Amex GBT Neo
3.5 out of 5
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12 out of 13 Total Reviews for Amex GBT Neo
3.5 out of 5
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Overall Review Sentiment for Amex GBT NeoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Olamide O.
OO
UK Local IT Support - Technical Engineer
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
(Original )
Amex GBT Neo
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Verified User in Renewables & Environment
AR
Mid-Market(51-1000 emp.)
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Incentivized Review
(Original )Information
What do you like best about Amex GBT Neo?

Travel management and expenses are made easy.

Easy to use

It support American express. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Automated suggestions are need to improve Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

Travel management made simple and effortless Review collected by and hosted on G2.com.

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Open Discussions in Amex GBT Neo
Verified User in Computer Software
G2
typo and missing information
CommentComment
Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Amex GBT Neo?

Excellent interface with the ability to plan door-to-door trips Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Sometimes Neo’s suggested travel solution is not convenient, choosing different options can take time. Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

Saving time by booking several legs of one trip at the same time, also being able to choose the best business deals. Review collected by and hosted on G2.com.

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RM
Banker
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Amex GBT Neo?

KDS has the most clear way of help and is very easy to use. I find it easy to explain to other people while on the job Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

The only downsides of using it are glitches Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

know your computer system first Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

Has made me more time efficient Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Amex GBT Neo?

I like that you didn’t have to be a genius to work the app, and that it was efficient Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

The app is slow, and sometimes I don’t see everything that you think you should. Like I’ll see a deal on the tv but not on the app Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

KDs jade made it easier for me to find the best deal and find it relatively fast. I can alway trust what I see on KDs is real Review collected by and hosted on G2.com.

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Verified User in Broadcast Media
CB
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Amex GBT Neo?

Quite convenient, and nice interface. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

I had 2 folders and one ready to submit, was waiting the 1st of this month to do so. Except it's all empty now and I can't even create a new one because I don't have the + button in that part of the app. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

A lot of bugs! Need more work Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

My complex, secure, alphanumeric password has been forcibly replaced by a 6-digit numeric-only PIN. Review collected by and hosted on G2.com.

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PC
Online Project Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Amex GBT Neo?

I consider KDS tools as one of the best in the market: nice interface, easy to use.

Ikare & AdminSuite make me save lot of time in knowledge ans implementations. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

May be manual search issues not managed, but 19.1 will make me forget it :) Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

When Customers let travelers mange their own booking, it's a pleasure to have a such good feed back! Review collected by and hosted on G2.com.

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MB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Amex GBT Neo?

The mobile app is intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

Nothing since the mobile upgrade and the changes to the Auto Expense Function Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

We only have an Administration Team of 3 running this system for the whole society. The tool is simple for users to claim their expenses with little or no guidance because it is intuitive.

We have full visibility of all expenses and non-compliance which makes it easy to monitor and improve

We have 100% paperless process which makes it easier for our auditors to review Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

We have used the "dead time" in travelling to claim expenses on the go.

Secretaries can process their Executive's claims easily once their receipts are captured

100% paperless system

Full audit trail and visibility of all claims

Robust monthly reporting

Policy rules are within the tool, so it encourages compliance to policy

Clear visuals to aid claimants and save time submitting expenses Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Amex GBT Neo
Editedit

Hi Maggie,

Thank you so much for sharing your experience. We’re glad you liked our enhanced mobile app – our team has put a lot of work into it! We’re also glad to see that you have been able to make the most of all the features to manage your advanced travel and expense programme!

Have a lovey day,

The Neo Team

Helpful?
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OM
Chef de projet Voyages
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amex GBT Neo?

the support and relational quality Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

the lack of visibility and influence of the production roadmap Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

I don't know Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Amex GBT Neo
Editedit

Hi Olivier,

Thanks for your positive feedback and comment. We organize annual events for our customers to share feedback, and discover our plans for Neo. We would love to see you there! Please ask your Neo contact for details on the next event.

Have a good day,

The Neo team

Helpful?
Share
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Verified User in Banking
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Amex GBT Neo?

Application updated and the agreement with american express Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Neo?

The reporting is not ready for the end user, it is a strong weakness plus the emails Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Neo:

- Review collected by and hosted on G2.com.

What problems is Amex GBT Neo solving and how is that benefiting you?

Time and mobility Review collected by and hosted on G2.com.

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Response from Charlotte Laffargue of Amex GBT Neo
Editedit

Dear administrator,

Thanks for your comments. We are happy to read that you like our latest updates and we hope that you will also enjoy our upcoming enhancements!

Have a nice day,

The Neo Team

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