I have been working with Nektar for the last 6-8 months. Their team is fantastic, quick to respond, and thoughtful in their approach and recommendations. I love that they are willing to lean in and understand use case while being strategic in their responses.

Deepak in particular is a premier experience in partnership. He is always happy to support his CS team and take ownership if things take more time or need reassessment.

Nektar will allow us to scale our CS org by providing insights into account and opportunity level engagement and where we are engaging with the right team members. Our team can be more focused and apply resources to those accounts who are ready to expand, need extra TLC, or require leadership involvement to reduce risk. Review collected by and hosted on G2.com.

We are still iterating on the data and have not proven out the value for CS. Despite this I feel confident in the partnership and am thrilled to see what we can accomplish over the next several months. Review collected by and hosted on G2.com.

The implementation was quick and easy and the team was very responsive.

We can now easily track how many meetings our team is having with customers - this was nearly impossible before.

No enablement for the broader team required! Review collected by and hosted on G2.com.

There are some additional features we need in place before being able to sync emails and add contacts via email, but the Nektar team is already working on this. Review collected by and hosted on G2.com.

The product simply works. Yes, it may not have much of an end user UX, but that is where it shines. With it running on the GApps system level, onboarding new users is simple. Emails and meetings are logged seamlessly, and since it is the standard activty/task object, reporting is simple!

Their onboarding team did their job well and we completed having the system up and running in under a month. More importantly, their Account Management team has been consistently proactive. I hope they do not lose this shine when they continue to grow their customer list. Review collected by and hosted on G2.com.

Nothing at the moment, Nektar does the simple tasks well and with ease. Review collected by and hosted on G2.com.

Nektar.ai has been a game-changer in helping us track sales activities. Nektar been consistently syncing our sales activities in the background without any on-going manual effort. Besides sales activities, Nektar has been one of the only vendors that can help us auto-create contacts in Salesforce and helped us identify over 10k+ new contacts that would have otherwise been missed. Nektar seamlessly consolidates activity data across contacts, accounts, and opportunities, giving our teams a comprehensive view to make data-driven decisions. With Nektar's ability to analyze past year's activity data, we were able to uncover missing contacts and identify "warmer" leads with a history of engagement, which aligns perfectly with our objective of building a stronger pipeline. Review collected by and hosted on G2.com.

1. We had duplicate and inconsistent data issues but Nektar was quickly able to help us fix this.

2. Need more self-serve admin functionality

3. Allow customizable syncing rules that utilize different salesforce data.

There are ongoing discussions with Nektar to address these needs and further refine the solution for the above. Review collected by and hosted on G2.com.

The success team was a pleasure to work with. I spent a max of 30 minutes doing very light configuration work, and then they took care of the rest. Within a few days I had multiple custom reports showing me the work Nektar was doing behind the scenes and the rest of my team was getting value without knowing Nektar was even installed! Very seamless for the end user. Review collected by and hosted on G2.com.

There's nothing on our end to dislike so far. Review collected by and hosted on G2.com.

Nektar is easy to use with the help of a great account team. Nektar gives us unique data points (which I have not been able to track in the past) related to our activity data in SFDC. Nektar's activity metrics have helped us build pipeline, close revenue and understand what separates top sellers and use those learnings to improve our Enablement. Review collected by and hosted on G2.com.

Sometimes we'll have issues with data accuracy that we need the Nektar team to help us with. But they are quick to help. Review collected by and hosted on G2.com.

The support we get from their team to make sure that our activity tracking is set up exactly how we want it to work is fantastic. I've never had an activity tracking tool work as well as Nektar does. The nuance they can solve for is fantastic Review collected by and hosted on G2.com.

Lack of admin portal. The admin portal on my side is missing a lot of features and the way to get around that is by going directly to support. They are fast which is good! Review collected by and hosted on G2.com.

The implementation team is really hands on guides you through the process.

The output of their solution is immediately present in Salesforce.

Data is easily accessible.

Customer Support has been very attentive.

The "Job Change" functionality seems to be accurate unlike other solutions. Review collected by and hosted on G2.com.

It would be intersting to see expanded dashboards or potentially a native UI that sits outside of Salesforce. Review collected by and hosted on G2.com.

It's mostly hands-off, but in a good way. We use Nektar for a few specific use cases, but they are super proactive when it comes to discovering other areas they can help. It's nice that I can join a call with them, tell them the problems we are trying to solve, and leave it to them to offer up ways that Nektar can possibly solve our problem.

I've used tools in that past where we had little configuration say and this is probably the first time I'm actually comfortable with it. Review collected by and hosted on G2.com.

Since Nektar is a bit of a black box it is difficult as an admin not knowing how the logic works, but overall I'm getting used to trusting their judgment and it's a net positive overall. Review collected by and hosted on G2.com.

I must admit, Nektar.ai has revolutionized our sales strategy at Whatfix. Their implementation of automated activity classification has transformed the way we operate. It’s as though they’ve provided us with a new perspective into our sales team’s daily routine. This detailed insight has enabled us to optimize our approach strategically. The outcome? Our customer interactions have reached new heights, and our sales processes have undergone a significant transformation. Our productivity has skyrocketed, and our sales cycles have become seamless.

What do you dislike about Nektar?

Initially, we encountered an issue with duplicate records being synced. However, Nektar’s swift response and proactive solution development underscored their dedication to customer satisfaction. The problem was swiftly resolved, reinforcing our confidence in the platform’s reliability.

What problems are you solving with Nektar? What benefits have you realized?

Well, we were on this quest for a better vision of what our sellers were up to. Nektar.ai’s automated activity classification addressed this challenge head-on, giving us unparalleled visibility. This insight has transformed our decision-making, allowing us to optimize resource allocation and tailor engagements for better outcomes. The platform’s positive impact on our sales efficiency is undeniable, making Nektar.ai an invaluable asset for any business seeking to elevate its sales strategy. Review collected by and hosted on G2.com.

Initially, we encountered an issue with duplicate records being synced. However, Nektar’s swift response and proactive solution development underscored their dedication to customer satisfaction. The problem was swiftly resolved, reinforcing our confidence in the platform’s reliability. Review collected by and hosted on G2.com.