This process will automatically create new contacts when the corresponding account is present in Salesforce. It is user-friendly and easy to implement, making it efficient for day-to-day operations.

Additionally, whenever we reach out to Nektar for support, their response is prompt, and they provide timely updates, ensuring smooth collaboration and quick issue resolution. Review collected by and hosted on G2.com.

Domain matching can be somewhat challenging, especially when an account has multiple associated domains. For example, a single account might operate with different domains, making it difficult to establish a direct match.

In this process, Nektar pushes activities to Salesforce only when the contact’s email domain matches the account’s website domain. If there’s a mismatch, the activities are not synced, which can lead to gaps in data tracking. Review collected by and hosted on G2.com.

Nektar runs behind the scenes to create contacts, enrich Salesforce data, and track activity. It's very straightforward to configure, and their support team is fantastic - highly responsive, provide clear instruction and documentation, and are always happy to jump on a call. Review collected by and hosted on G2.com.

Because it's a tool that runs 'behind the scenes', it can be difficult to easy see and quantify the impact of the tool. Review collected by and hosted on G2.com.

Simple Integration between Gsuite and Salesforce

Advanced Customisation in terms of what all you need to bring in from gmail to salesforce.

The team also is super helpful and guided us at each step for the implementation. Review collected by and hosted on G2.com.

While it helps and solves our use case. I think there is still some room of improvement because for basic things like updating the existing data with nekrat fields we had to do little back and forth with the team. They were quick to help though. Review collected by and hosted on G2.com.

Contacts getting created on SFDC automatically and Enriching the Contacts already in SFDC.

Support from the team Review collected by and hosted on G2.com.

Nothing as of yet. I truly liked the tool Review collected by and hosted on G2.com.

The process flow is simple and easy to understand and debug. Customer support is really good. Review collected by and hosted on G2.com.

Custom changes cannot be made

ex- We wanted Nektar to capture non-human emails as well as they are imp in our business.

No error log to record errors Review collected by and hosted on G2.com.

Able to track email and meetings for the team in a simple manner while also creating new contacts and associating those contacts to open opportunities. It was also fairly simple to get the tool implemented and their team was helpful along the way. Review collected by and hosted on G2.com.

Don't have any dislikes at the moment with the solution Review collected by and hosted on G2.com.

Nektar just works, this tool doesn't require a lot of ongoing maintenance or setup so I can spend more time reporting and managing based on the data rather than tool maintenance. Review collected by and hosted on G2.com.

Nothing at the moment, it does exactly what we need it to do. Review collected by and hosted on G2.com.

Nektar.ai automatically captures customer interactions from emails, calendars, and other platforms, ensuring that sales teams have accurate and up-to-date CRM data without manual input. It provides visibility into sales activities, offering detailed insights on customer engagements, pipeline health, and team performance Review collected by and hosted on G2.com.

Platform offers limited customization options for CRM Sync, making it harder to tailor insights to specific business needs. Review collected by and hosted on G2.com.

> Nektar is definitely useful to sales/sales-support teams. Saves a lot of time.

> Historic Sync of missed out contacts from mail threads added over 3500+ contacts to the CRM

> After-sales support is excellent, worked with us for over 2months+ to implement custom features for us. Even though it was a new feature for them, they took it as an opportunity to improve their product.

> The team is always available and open to feedback Review collected by and hosted on G2.com.

> Feature discrepancies from the beginning to the end of the sales cycle, But the team definitely made up for it with their after-sales support.

>CRM Integration hiccups

> Price slightly on the expensive side Review collected by and hosted on G2.com.

With so many programmatic tools plugged into Salesforce, there often is muddy data. Nektar helps clean a chunk of that out especially with activity syncing and clear contact role distinction. And their account and support team are some of the fastest I've dealt with. Review collected by and hosted on G2.com.

The admin portal and function is lacking, I feel we don't have full autonomy in the system.

Nektar is missing a notification or alert system for when user synchs fall off or disconnect. Review collected by and hosted on G2.com.