---
title: NEC Contact Center Reviews
meta_title: 'NEC Contact Center Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how NEC Contact Center works for a business like yours.
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# NEC Contact Center Reviews
**Vendor:** NEC Corporation of America (NECAM)  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Total Reviews:** 1
## About NEC Contact Center
NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.




## NEC Contact Center Reviews
  ### 1. NEC Contact Center solutions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samar A. | Manager Data Center, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about NEC Contact Center?**

NEC Contact Center solutions can help businesses improve customer service and satisfaction

**What do you dislike about NEC Contact Center?**

Lack of empathy: Inability to comprehend and relate to the situation of the customer

**What problems is NEC Contact Center solving and how is that benefiting you?**

To enhance customer satisfaction and foster customer loyalty through attentive service.

An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers



- [View NEC Contact Center pricing details and edition comparison](https://www.g2.com/products/nec-contact-center/reviews?open_modal_url=%2Fproducts%2Fnec-contact-center%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fnec-contact-center%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A03%3A49+-0500&secure%5Bsession_id%5D=75a0dd62-8d80-4ccb-b2cf-769cd3409639&secure%5Btoken%5D=597ff99b530ded78dc8570762d848a0a7c48582f4e5cf0d4f5f5d5db252c3823&format=llm_user)

## NEC Contact Center Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top NEC Contact Center Alternatives
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