Naytev really surprises you with what makes your social audience unique. Review collected by and hosted on G2.com.
You can't test organic posts - only paid ones. Review collected by and hosted on G2.com.
I use Naytev for work and have found it to be easy to use and great for A/B testing. The interface is simple and the results are usually valuable insights. Review collected by and hosted on G2.com.
A little bit more transparency on how the product works would be nice. Review collected by and hosted on G2.com.
Hey there - thanks for taking the time to leave a review. We're glad that we can help provide valuable insights and give clear cut results to inform your social strategy.
The platform makes it easy for us to set up tests and do optimizations. Review collected by and hosted on G2.com.
Somethimes the platform stops working for a shor period of time. Review collected by and hosted on G2.com.
Hey Mario - thanks for taking the time to leave a review and give great feedback. We're incredibly happy that we can save you and your team time and money dealing with social.
Regarding your dislikes - we definitely know it can be frustrating when there's occasional service disruption and we strive to have 99.99% uptime.
The customer service and support is unlike any other platform I've ever used. The support team is always available to help sort out glitches (if any), and they actively care about their users, building solutions that meet their needs -- and quickly! They really do care about their customers and will even go as far as sending gifts (like cupcakes!) to prove it. Review collected by and hosted on G2.com.
Right now, the major pain point is lack of a field mapping feature that the team actually already has on their road map to build. It's the last step before the connection between our CMS and Naytev won't require any manual intervention (moving the post text up to the post text field, rather than leaving it in the description field where it currently pulls in.) However, it doesn't take much time for me to manually cut and paste, and the auto-scheduling feature brings so much value, I don't mind dealing with it as they continue to work on improvements. Given the time frame I've been working with Naytev and seeing all the features they've rolled out (some at my request!), I have no doubts that this platform will be the absolute best in class in a few years' time.
The other aspect is analytics. This is not a great platform for being able to sort and filter through post analytics on a daily, weekly and monthly basis. We use another solution for that. However, you can download a sheet that records the analytics of all posts ever at any time...but that feature isn't helpful for us, given the fact that we post 150 posts on Facebook per week. That's a lot of lifetime data to sort through. However, these improvements are on their roadmap, as well. Review collected by and hosted on G2.com.
Hey there, thank you so much for the review! We're very excited that we've become integral to your workflow and free up your time to focus on other important projects. Social shouldn't be stressful!
We rolled out the more advanced analytics, tagging functionality and some other client wishlist capabilities last fall.
We're happy that we can knock another item off your wishlist and make your life a bit easier. 🙂 If you think of anything else that will make your life easier - don't hesitate to reach out!