Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"I love this tool! It's the perfect business process solution!"
5/5
What do you like best about Navvia?

I like the fact that the tool is able to produce several related components of the process, including roles, technical specs, etc. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The one thing that stands our the most for me as a con of the tool, is the limited sized design canvas! I look forward to when that is updated. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

I am just beginning to actually put the tool to use. We uploaded nine of our existing BP flows and will add the other components as a next step. I am very encouraged about the time it will save and the efficiencies that we should realize. Review collected by and hosted on G2.com.

Response from David Mainville of Navvia
Edit edit

Hi there, I am happy to report that the Large Canvas feature is currently in test and should be rolled out in a few weeks. Thanks for your input!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Experience with Navvia went smoothly, easy transition from Visio, customizable and efficient"
4/5
What do you like best about Navvia?

Friendly and familiar interface when working with Navvia's process designer feature. I especially enjoyed the fact that process documents can automatically be created from the process flow designer. There's also a good and helpful reference section for training material for ITIL and CoBit.

- Creating Process Flow Diagrams (alike to Visio)

- Automatic process documents

- Process maturity

- Process governance

- Survey designs and sharing of surveys in order to build reports / dashboards Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Navvia RACI being a RA(S)CI, but this doesn't really make a huge impact on overall customer experiences.

I guess it's more on the lines of what my/my team are used to, but other than that, I enjoyed the features offered at Navvia. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Easy to use. If you're familiar with Visio, Process flow diagramming, then "the rest" is easy.

Someone is readily available to help. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

The following problems topics are solved using Navvia:

Process /Procedure production (with a smart software tool like Navvia, I'm able to efficiently create process documents from flow charts, this saves a lot of time in the long run with templates already provided and the ability to just customize from there)

Training / Education (with a smart software tool like Navvia, I'm able to create and design surveys and share it to the necessary people all in one go as opposed to having multiple communication emails sent out and other survey links - having one main hub is a great improvement from current business practices)

Dashboards / Reporting (with a smart software tool like Navvia, I'm able to easily create and share visual reports to my team / leadership - this was efficient) Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Thank you for taking the time to review! We are happy to hear that we make your job easier :) We will pass along your comment about the RA(S)CI to our team.

Stay tuned for more updates! ;)

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Navia was a great tool for ITIL training prep!"
5/5
What do you like best about Navvia?

Trainer was very knowledge about the material. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

User experience can be improved a bit. nothing missing from this product Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Naavia has ITIL training which has helped prep for my ITIL certification. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Hi, thank you for the 5-star rating! We are glad that you enjoyed your experience during the ITIL® 4 awareness training.

Aaron M.
AM
Aaron M.
CEO/Senior Technical Architect
Enterprise (> 1000 emp.)
"A love of the process design and interactive modeling."
5/5
What do you like best about Navvia?

I found the earlier versions and the current ones and a positive investment for our teams. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Nothing that I can see at the moment adding more integration . Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

ITSM and change management. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Hi Aaron - everyone at Navvia appreciates your feedback!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Very informative with important details highlighted"
4.5/5
What do you like best about Navvia?

I feel like it was good balance of interactive but also informative. Kept you engaged throughout the training. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Sometimes the presentation was rushed and did not offer the opportunity to ask detailed questions. More real world scenerios would also be helpful Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Client interation at an internal (with units/stakeholders) level. They provided me the tools to enhance these interactions for better quality work. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Hi there - thanks for your feedback on our ITIL 4 awareness class, we are actively looking at ways to improve it! Have a great day!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Navvia is very user friendly tool to prepare all kind of process documents"
5/5
What do you like best about Navvia?

It is user-friendly, easy to use time-saving Review collected by and hosted on G2.com.

What do you dislike about Navvia?

license cost is on a bit higher side only Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Navvia is a process designing tool that help to produce multiple subprocess documents automatically, which saves lots of time and duplication of work, Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

As a process designer, I use this software to prepare RACI, Roles and responsibilities, DDDs, SOP Documents Review collected by and hosted on G2.com.

Andrew R.
AR
Andrew R.
Director of Professional Services
Mid-Market (51-1000 emp.)
"Comprehensive process modeling and documentation tool with many additional benefits"
5/5
What do you like best about Navvia?

Access to ITIL training, access to prebuilt process models. Navvia Support Team. Using Navvia allows us to quickly create and deploy standard ITIL process models aligned with our tool implementation methodologies. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Would be nice to have additional reporting on learning center module, i.e. better ability to track who registered / attended / completed what, have been in discussions with Navvia on this and have requested as future enhancement. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Designing a catalog of standard tool aligned ITIL processes, processes can be easily adjusted / adapted to my specific requirements and quickly shared with other users / clients. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Review"
3.5/5
What do you like best about Navvia?

Access to resources and ITIL accreditation. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Fee based access is required. Not sure what happens to ITIL accreditation after the account isn't paid for. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

Awareness of customer service best practices. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Business Analyst"
5/5
What do you like best about Navvia?

The staff is responsive, care and worked quickly to resolution my issue Review collected by and hosted on G2.com.

What do you dislike about Navvia?

I have not yet experienced anything that I do not like Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

The staff helped me to rearrange an out of order task ids within the flow diagrams. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Hi there - everyone at Navvia appreciates your feedback! Have a wonderful day!

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"We are using NAVVIA currently for process design, Practice maturity audits and Surveys"
3.5/5
What do you like best about Navvia?

It is a good process design tool. Easier to design process and produce documentation Review collected by and hosted on G2.com.

What do you dislike about Navvia?

NAVVIA Survey tool uses the CMMI scale (5.0). You be able use for different scales and percentages Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are mostly using NAVVIA for process design and development of practice documentation. By using NAVVIA we are saving time on creating process documentation. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia
Edit edit

Thanks for letting us know how much you enjoy using our process designer!

As we continue to improve our Survey tool, we'd love to get more feedback on it. If you're interested, please reach out here or via email at jwatson@navvia.com to discuss. Have a great day!