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Mike S.

VP - Network Security and Cyber Security Operations

Enterprise (> 1000 emp.)

7/1/2021

"Navvia Review"

4.5/5

What do you like best about Navvia?

The part which I most appreciate is the Learning Centre which provides access to additional free and paid training. I find this training helpful for users at all stages in their ITSM journey. I also appreciate the simplicity of the workflow mapping. I also especially appreciate the workflow Document output which makes it easy to drop the workflow and RACI onto an internal wiki. The Navvia support team was also courteous and helpful in getting Navvia set up and functional for us. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

While the workflow mapping helps move workflows from Navvia into ServiceNow, it requires a lot of time with the people who perform the mapped task to enter in all of the details of the workflow. In fast moving organizations, gathering all of the experts for mapping each process can be a very time consuming actvitity. I think that it would be outstanding if there were an AI / RPA tool that could perform workflow discovery and display discovered workflows to users as a starting point. It is worth noting that I have not found software that does this to date, and I believe this would enable Navvia to stand out in this space. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

Meet with the Navvia support team early on; their onboarding is a breeze and very helpful in accelerating your implementation. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are using Navvia to move and refine workflows as we transition away from an internally built ticketing system over to ServiceNow. Navvia provides a low overhead interface which anyone should be able to adapt quickly to map their workflows. This makes it a snap to provide consultants, contractors, or dedicated staff the matierals necessary to build complete workflows in ServiceNow, enableing a comprehensive transition. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/6/2021

"The best Process development tool"

4.5/5

What do you like best about Navvia?

Ease of use

Can define processes easily and implement them without any hassles Review collected by and hosted on G2.com.

What do you dislike about Navvia?

As processes require more than one person to share inputs, it would be great to have a sharing feature where one person can design a part of the process, and the other person can add on top of it. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi there - thank you for providing these comments we're glad you appreciate the ease it provides with defining your processes. We also feel that improvements to allowing multiple users to participate in the review and creation of a process is important. We have several enhancements under review to allow for better commenting and feedback during the design phase of a process. Thanks again for the great compliments too!

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/30/2021

"Navvia Review"

5/5

What do you like best about Navvia?

The origination of all process materials centered around a central process canvass is a unique software experience. Everything process-wise is organized and at our fingertips. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Versioning. Versioning is one thing that has been a challenge, and there isn't a great way to make client-specific adjustments without editing or changing the master while making organization-wide adjustments to the process. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

It is a great process tool. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are documenting detailed process work. With the newest releases upcoming with Navvia, we will have the ability to tie industry-wide best practice processes to technical stories that will allow the mapping of a best practice process to best practice software implementation. This is a unique differentiator in the consulting industry that is possible through Navvia. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi there - thanks for this great 5-star review. We're glad that Navvia has been a great tool for your organization to document detailed process work.

In terms of versioning capability, Navvia allows users to take advantage of our workflow approval feature that collects approvals and allows a version to be assigned to a process in a published state, then if adjustments to that version are required, the editor has the ability to copy the published version to start a new version with any changes and start the cycle again.

We'd love to hear more about this or any other improvement ideas you may have on our Navvia ideas portal: https://navvia.ideas.aha.io/

Have a great day!

AI

Verified User in Industrial Automation

Small-Business (50 or fewer emp.)

5/13/2022

"Navvia is a very good and friendly tool"

4.5/5

What do you like best about Navvia?

Generate process in a few clicks, how easy to use the tool. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

I would recommend have more templates outside ITIL, such as Demand Management, project management as such. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi there, thank you for providing us with feedback. It's great to hear that Navvia's process design is easy to use and that it's helping you achieve your company's business goals.

Regarding your recommendation, we are happy to inform you that the Demand Management template is available in our ITIL library. Also, our recently added APQC catalogue of templates does have some generic business-related templates. Please visit the link to learn more.

Thank you again for taking the time to share your feedback with us – it’s always appreciated.

See how Navvia improved

AA

Verified User in Accounting

Mid-Market (51-1000 emp.)

2/23/2022

"Solid Time Saver"

4/5

What do you like best about Navvia?

The integrated Process maturity, design and documentation capabilities save so much time in the development of standarized processes. Also Platform Integration with our ITSM Tool. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Nothing to report as a dislike at this point in our platform implementation. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi there, thanks so much for sharing your experience with us! It's always our goal to make sure our users have a great experience with our product, so we're happy to hear that was the case for you!

IH

Imthiyaz H.

IT Analyst III

Enterprise (> 1000 emp.)

6/30/2021

"Great ITIL training course"

4/5

What do you like best about Navvia?

Fantastic and engaging instructors who were organized and well prepared to teach material. The instructors always gave us a heads up and reminders of how to access the course as well as sufficient time to prepare for the examination. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The examinations could have been a little more challenging and force us to really scour the materials. There was some material that could have been further explored, I felt the examinations and what was emphasized in course wasn't always balanced. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi Imthiyaz, we're glad you enjoyed our ITIL awareness class and wrote such a wonderful review.

CS

Chuck S.

IT Advisory & Consulting Services

Enterprise (> 1000 emp.)

12/21/2021

"Great tool for Process Owners & scrum masters"

4.5/5

What do you like best about Navvia?

The ability to have a standard layout for All ITSM realted Processes Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Learning curve and getting used to the tool Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Chuck, the Navvia team appreciates the time taken to provide your feedback. I'm pleased you're finding the standard layouts useful for standardizing your processes. I will pass on your comment regarding the learning curve to our business and training team. To note, we also have our Ask the Expert sessions led by our application experts who are available to answer your questions on any aspect of the Navvia application (tips & best practices). Ideal for any trial, new or seasoned Navvia users.

RR

Rob R.

Project Manager

Small-Business (50 or fewer emp.)

6/30/2021

"Program Manager's Perspective"

4/5

What do you like best about Navvia?

Having a complete set of integrated documents is extremely helpful for a Program Manager to assess the status and completeness of a project. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Navvia has minor glitches. Being able to group items and mimic Windows functionality leads to improved productivity. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

As an experienced project manager, Navvia is the most comprehensive and integrated documentation solution for meeting my needs. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We are creating process flows for a new application. A key benefit is having documentation produced by Navvia. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi Rob, thanks for providing us with feedback. The group capability is currently greyed out while a known bug is being worked for this issue. Users do have the ability to lasso multiple shapes and drag them together but they can't be permanently grouped.

Stay tuned to our status messages and emails for any updates on this.

All the best!

NG

Nathan G.

President

Mid-Market (51-1000 emp.)

6/30/2021

"We both use and recommend Navvia"

5/5

What do you like best about Navvia?

Navvia gives our customers visibility into the process during professional services engagements. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

It is expensive so not affordable for some of the smaller companies. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

We provide professional services to customers to implement ITSM software. Navvia allows us to have a template for the process flows. Of course, we customize for each customer based on their needs, but it allows us to have a great starting place with a great deal of the workflow in position, which saves time and money during the implementation. Most importantly, we use the product in our own environment for our internal workflow needs. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Thank you for your feedback, Nathan. Thanks for letting us know how much you enjoy using and customizing our templates available at Navvia, and how you have experienced their direct benefits. Wishing you a wonderful day!

UM

Verified User in Management Consulting

Enterprise (> 1000 emp.)

11/12/2021

"General"

4.5/5

What do you like best about Navvia?

ServiceNow Integration and the Standard auto-generation of Processes Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Learning curve could be lengthy. could use some UI improvementgs to ease of use. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

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Hi there - thank you for providing us with feedback. It's great to hear that our ServiceNow integration is working well for you. I'd love to assist you in having a more enjoyable experience. Have you seen our Navvia design tool training, for instance? Multiple dates and times are available. In case you're interested, please head over to our learning center option via the help button on our platform or send us an email at fkassam@navvia.com. Have a great day!