Edit

GS

Ganapathy S.

Operational Excellence & EHSQ Manager

Enterprise (> 1000 emp.)

5/16/2024

"NAVVIA: An administrator's experience"

5/5

What do you like best about Navvia?

A 1-stop shop in its could platform for process mapping, documentation, data storage & retrieval. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

One does need a network connection to work with NAVVIA. The day NAVVIA becomes usabale offline as well, it will be unstoppable. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Ganapathy! Thank you for sharing your experience with the NAVVIA Process Designer!

We're thrilled to hear you find it a valuable tool for your needs. Agreed! Navvia's all-in-one design saves time and effort by centralizing process mapping, documentation, data storage, and retrieval in a single platform. No more juggling multiple tools!

We understand your interest in offline access. This is a popular request, and our team will be reviewing it as a potential future enhancement.

If you have any further questions, please don't hesitate to ask. We're always happy to help.

JF

jeffery f.

Enterprise (> 1000 emp.)

12/19/2023

"Detailed, and well taught. Bring a pad, lots of info."

5/5

What do you like best about Navvia?

Having a real-time class structure was crucial to my success. I had a teacher explain the process and answer other participants' questions without fault. The ease of use and support was terrific. Once said and done, the integration was relatively easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

For me, I like being able to touch my classmates. Yes, this is my deal so being in a tele-class was suitable for this program. Review collected by and hosted on G2.com.

AS

Angelica S.

Enterprise (> 1000 emp.)

12/12/2023

"Always a good option"

5/5

What do you like best about Navvia?

The best option to create reports and to work with your information Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Nothing dislike me about Navvia. But I can say will be good have more free options available Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi Angelica, thank you for your positive feedback on Navvia! We're glad to hear that you find it to be a great option for creating reports and working with your information.

We see that you currently have review-only access to the application, if you are interested in exploring all of Navvia's features, we would be happy to adjust your permissions to enable you to do so. Our team will get in touch with you in the next 24 hours.

If you have any further suggestions or questions, please don't hesitate to reach out.

II

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/9/2024

"Needs work innovating the platform for a more friendly GUI, more simple."

2.5/5

What do you like best about Navvia?

It is responsive and fast, ,it has plenty of tools for use. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Graphic user interface needs work, for a more friendly GUI Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi, we appreciate your feedback on Navvia. We're glad to hear that you find Navvia responsive, fast, and well-equipped with various tools.

We acknowledge your feedback regarding the user interface (UI). We are actively working on building a new and improved GUI for the process designer. This will prioritize a more user-friendly and intuitive experience to streamline your workflow further. In the meantime, if you have any specific suggestions for UI improvements, please don't hesitate to share them with us.

Stay tuned for exciting updates regarding the new UI for the process designer!

Very best.

DC

David C.

Mid-Market (51-1000 emp.)

8/16/2023

"Great product!"

5/5

What do you like best about Navvia?

It's a great tool for capturing our workflows and process requirements. Great interface and very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

More of a future wish-list item: I only wish the updates history were more detailed. One-click to view all the changes that are made on a patcular items. Otherwise, it's a great tool. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi David! Thank you for your feedback on our tool. Your positive comments regarding its ability to capture workflows and process requirements are greatly appreciated. It's great to hear that you find the interface to be easy to use.

Regarding your future wish-list item, we understand your desire for an easier method to view a history of when updates are made. We take user feedback seriously, and we will consider your suggestion for future updates to our Audit log feature. Our goal is to continually improve and meet the evolving needs of our users.

I hope you have a wonderful day.

KJ

Kumar J.

Principal

Mid-Market (51-1000 emp.)

11/15/2022

"A Powerful and Intuitive tool"

4.5/5

What do you like best about Navvia?

What I found most helpful as it structures my thinking and ensures I don't miss any step in the process of designing workflows. It covers all aspects that a good process document needs and guides on best practices. I have used to build new processes, uplift available processes, and detail out basic processes with clients. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Being a cloud-based tool, I have lost some changes due to connectivity issues. Visio documents written by consultants or clients without using standard BPMN templates take much time to fix. Document template sharing across deployed teams needs work; While the output document can be used for Process control, it would be good to have the technical design documents in formats that can be presented easily to clients and shared with development teams. For example, a client of ours is using UI Path and another Service Now, there should be an easier way to link the process flows to upstream systems. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thanks for your feedback, Kumar! We would love to set up a time with you to discuss your suggestions and perhaps provide some workarounds. We'll have one of our team members reach out.

Have a great rest of your day!

RB

R B.

Small-Business (50 or fewer emp.)

11/21/2023

"Great tool come with pre templates"

4/5

What do you like best about Navvia?

It's knowalge about itsm process and pre populated process templates Review collected by and hosted on G2.com.

What do you dislike about Navvia?

I don't see anything to dislike about it Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for your positive review of Navvia! We appreciate your feedback.

We are glad to hear that you find our tool to be a great asset, especially with its knowledge of IT Service Management (ITSM) processes and pre-populated process templates.

We strive to provide a comprehensive understanding of ITSM and offer templates that save time and effort in process design and implementation.

Have a great day!

AG

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/20/2023

"Product review of Navvia Document management application"

3.5/5

What do you like best about Navvia?

Central place for storage of documents and management. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

Process flow is too cryptic and quite difficult to use and understand. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

We really appreciate your feedback. Using the Navvia designer is a different way of working, one that will provide productivity benefits over time.

We'd love to help you make the most out of it and can provide some free advice and guidance on how to do this.

Send a note to navvia.com/contact and we can set up a session.

See how Navvia improved

CA

Christopher A.

Sr Training Specialist

Mid-Market (51-1000 emp.)

2/9/2023

"Great System for Process Creation"

5/5

What do you like best about Navvia?

I like the simple way to create workflows and add details about each step in the workflow. The exported document is also exactly the way that I would like it laid out. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

I don't think that it is user-friendly. I find that I had to consistently review the instructions and/or reach out to someone via chat to understand how to accomplish what I needed. Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Thank you for your feedback, Christopher! We appreciate the time you have taken to provide us with your thoughts.

We understand that the user-friendliness of Navvia can be improved, and I'll let you in on a little secret. Our team is working on a redesign including awesome new UI capabilities as well as several other updates requested by our customers. This exciting new enhancement is scheduled to roll out later this year.

Stay tuned to our status messages and emails for more information.

Have a great day!

DC

David C.

Business Intelligence Manager

Enterprise (> 1000 emp.)

8/15/2023

"friendly and powerful tool for process development"

4.5/5

What do you like best about Navvia?

It is cost effective and a good designer tool Review collected by and hosted on G2.com.

What do you dislike about Navvia?

connectivity issues at times. document sharing can be implemented better Review collected by and hosted on G2.com.

Response from Katherine Franco Rey of Navvia

edit

Hi David, our team appreciates your kind words, and we invite you to share any feedback on the document-sharing feature. Our support team will reach out to you for any recommendations you may have.

Enjoy the day ahead!