Navvia Reviews & Product Details

Navvia's support staff is the best! Never have we worked with vendor who is so willing to bend over backwards to assist. The co-founder, Karl Bietsch, has been wonderful to work with.

We love how Navvia provides us with documentation straight from the ServiceNow instance that we use. It really takes the guess work out of process documentation for core ITSM processes.

Navvia is very cost effective and affordable. Review collected by and hosted on G2.com.

We totally dislike like that all documentation is online. We realize that documentation changes, but it would be much more advantageous and efficient for us to be able to print out a point-in-time PDF, especially as we are trying to learn the tool.

Honestly, we find the software somewhat cumbersome to use and most of that is related to the fact that we can't print out what we need. For example, if you go to the ServiceNow website, all of their documentation is sectioned out by topic and can be downloaded and printed in a PDF. Review collected by and hosted on G2.com.

Friendly and familiar interface when working with Navvia's process designer feature. I especially enjoyed the fact that process documents can automatically be created from the process flow designer. There's also a good and helpful reference section for training material for ITIL and CoBit.

- Creating Process Flow Diagrams (alike to Visio)

- Automatic process documents

- Process maturity

- Process governance

- Survey designs and sharing of surveys in order to build reports / dashboards Review collected by and hosted on G2.com.

Navvia RACI being a RA(S)CI, but this doesn't really make a huge impact on overall customer experiences.

I guess it's more on the lines of what my/my team are used to, but other than that, I enjoyed the features offered at Navvia. Review collected by and hosted on G2.com.

Access to ITIL training, access to prebuilt process models. Navvia Support Team. Using Navvia allows us to quickly create and deploy standard ITIL process models aligned with our tool implementation methodologies. Review collected by and hosted on G2.com.

Would be nice to have additional reporting on learning center module, i.e. better ability to track who registered / attended / completed what, have been in discussions with Navvia on this and have requested as future enhancement. Review collected by and hosted on G2.com.

The staff is responsive, care and worked quickly to resolution my issue Review collected by and hosted on G2.com.

I have not yet experienced anything that I do not like Review collected by and hosted on G2.com.

It is a good process design tool. Easier to design process and produce documentation Review collected by and hosted on G2.com.

NAVVIA Survey tool uses the CMMI scale (5.0). You be able use for different scales and percentages Review collected by and hosted on G2.com.

I like the thought process put-in in designing this application for ITIL practioners, this is one of best application I would suggest.

1.Design Process Documents

Workflow

Flowcharts

RACI charts

Works Instructions

Version controls

High level documents

Detailed documents

Technical specs

2. Survey (Self Assessment)

Release annual/semi annual survey based on the framework to all the process owners and process managers . This will help us to assess the process maturity.

3. Governance (Audit Preparedness)

Verify governance tasks to collect the evidences from the process managers and process owners. This helps in preparation of global assessment as well as collect the proof of evidences to the survey results.

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UI could be better, and color palette for showing vibrant colors from a platform standpoint.

Also I suggest to put some quantified models to arrive at the maturity based on the answers given by users

Tool challenges:

Tool doesn’t give a maturity score based on the evidences provided or survey conducted

Templates needs to be updated to ITIL V.4

Not an Ease to use tool from end user standpoint

Limited licenses

Challenge of Publish/distribution of documentation

Full integration of SN and Navvia Review collected by and hosted on G2.com.

Navvia supports their product with outstanding documentation that is easy to access without leaving the Navvia product itself. The product provides multiple methods of documenting process information and is easy to export and render for printing. Review collected by and hosted on G2.com.

The system is reliable and always available, but sometimes when you work too quickly, it can get confused and hang up for a bit. This does not happen often and has improved greatly in the past few months. Navvia has been very responsive in addressing any concerns and also adding new features that we have asked for. Review collected by and hosted on G2.com.

Capability to create process flows with swim-lanes quickly and efficiently. AND the capability to print out procedures, RACIS and descriptions with a click of a button. Support is also top notch and extremely quick to respond. Surveying is something I'm starting to use and that is a capability that I expect to be very helpful in the near future. Review collected by and hosted on G2.com.

There are occasional performance issues that have prevented rework or an inability to access process flows. I wish there was a way to change an activity step to a different type (for example from a process to a decision). Review collected by and hosted on G2.com.

The big reduction in time required to develop and produce Process documentation. Review collected by and hosted on G2.com.

The main issue was a lack of integration with Navvia and Visio. This has now been resolved however, Review collected by and hosted on G2.com.

Various aspects of Processes and Surveys. Both features allow to follow the customize the workflow to suit the organization while maintaining the uniformity. Review collected by and hosted on G2.com.

The learning curve of working on the tool is steep, but once you get to know the tool, its easy to make it work. Review collected by and hosted on G2.com.

- Survey tool

- Comprehensive templates aligned to different ITSM frameworks

- Easy to use and great instructional resources

- Always being enhanced with new features Review collected by and hosted on G2.com.

Reporting could be more robust than is today Review collected by and hosted on G2.com.

The most helpful is seeing all of a procedure document in its final state and how it was created. This tool uses multiple angles to combine workflows, tasks, owners, and processes into one seamless design for a clean final document that is professional and clear to the readers. The online and Ask The Expert help that is provided is key to also being available to users. Review collected by and hosted on G2.com.

Only downside is that if the tool is down, there is not a workaround in the meantime to use. This renders work in the tool to be exported and worked on until the tool is back online. Review collected by and hosted on G2.com.

The interface is easy to use and the vendor is great to work with. I love that mapping a process automatically creates documentation. Being able to share and collaborate with others on these processes is really beneficial for the flow of process design and mapping. Review collected by and hosted on G2.com.

There is a bit of a learning curve for users who have never used mapping software before, but the customer service is great and they do offer training. I wish that the ITIL 4 training class was recorded instead of only being held as a live webinar, but I do not believe that is the fault of Navvia. Review collected by and hosted on G2.com.

I love the visual design elements of the process designer and the details that can be placed in the steps and related areas. I also like the default document output included. It makes a process design spec much easier to accomplish and deliver to a customer. Review collected by and hosted on G2.com.

There were some annoying bugs in the beginning, but the team really stepped up and made fixes quickly. There are some annoyances in the use of external customers like permission settings and display of messaging. There's no way to test outgoing email or settings, without having a test user or test account to work with. Review collected by and hosted on G2.com.

Navvia provides a web based UI that can be used on any device any time and anywhere. It makes it a very efficient platform. Review collected by and hosted on G2.com.

The import feature of visio could be greatly improved. It works great, but lacks some features savvy Visio users are used to. I would also like to to see a feature like windows explorer. The tabs at the top gets a bit cumbersume to navigate. Review collected by and hosted on G2.com.

The ease of the use of the tool and how it helps us to define processes. Review collected by and hosted on G2.com.

Nothing glaring that I dislike. The password piece can create issues for our users sometimes. Review collected by and hosted on G2.com.

This tool saves my employer many hours of work and is easy to use. The way we document and share with our staff allows for easy communications and better processes. Review collected by and hosted on G2.com.

Our staff are still learning the product and how it operates. Review collected by and hosted on G2.com.

It is well organized site and we were able to integrate into our identity systems via saml easily Review collected by and hosted on G2.com.

Site is not very intuitive. It will be easier to have some of the admin features detailed out so that we can implement necessary security restrictions. Review collected by and hosted on G2.com.

I like the process designer, the fact that best practice framework is available for plug and play allows for rapid development. Review collected by and hosted on G2.com.

Sometimes the navigation between dev/test/prod documents can be confusing. Review collected by and hosted on G2.com.

I really like the fact that the process documentation is created simultaneously with the process building Review collected by and hosted on G2.com.

I haven't found anything that causes big issues Review collected by and hosted on G2.com.

Conceptually, Navvia is good. Ability to simply pull and place symbols is good. Review collected by and hosted on G2.com.

very touchy, you can mistakenly move symbols too easily. Review collected by and hosted on G2.com.

The pre - packaged templates are a good starting point Review collected by and hosted on G2.com.

Nothing so far, I started with this company a couple months back, can't speak too much on it other than I have used it myself and provision it to those that use it more often. Review collected by and hosted on G2.com.

The content access was easy and user friendly. Review collected by and hosted on G2.com.

Accessing the site was difficult and troublesome every time. Review collected by and hosted on G2.com.

System easy to use. Sent reminders when time was approaching. Review collected by and hosted on G2.com.

I don't have anything negative to say. Used for training. Review collected by and hosted on G2.com.

Quick response from helpdesk and developers. Ease of building and sharing. One stop shop for building process, communications, metrics and governance. Eliminates the need for a document repository. Review collected by and hosted on G2.com.

There are a few glitches that I have encountered but the helpdesk and developers have quickly resolved. Only dislike is the short downtime until the error gets corrected. Review collected by and hosted on G2.com.