Navvia Reviews & Product Details

Director Service Management Office
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use, intuitive,cost, convenience Review collected by and hosted on G2.com.

What do you dislike?

Honestly can’t find thinks I do not like or have a negative experience with. The tool has matured over time and each major release brings new features which help the users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Documenting both IT and Business processes has identified gaps and helped close them.

Governance module helps us ensure the gaps do not come back and let us evaluate how well we are or are not following process. Review collected by and hosted on G2.com.

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Navvia Overview

What is Navvia?

The Navvia Process Designer is the easiest and most cost effective way to design and document processes. With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.

Navvia Details
Website
Discussions
Navvia Community
Languages Supported
English
Product Description

Navvia software helps you easily create, improve and manage your IT or business processes. The social collaboration capability empowers you to take a people-focused approach in building effective processes. Happy people make happy organizations.

How do you position yourself against your competitors?

An intuitive Drag & Drop interface make it easy for anyone with basic computer skills to create robust process flow diagrams and documentation.

Navvia automatically creates, publishes and synchornizes over 17 different process artifacts including Flow Diagrams, MS Word or PDF process guides, RACI charts, requirements documentation and more.

Navvia includes a Process Assessment tool allowing you to conduct CMM or ISO15504 based capability surveys of your processes so that you can establish a baseline for continual improvement.

Navvia includes a tool to verify that your process controls have been met by collecting evidence of compliance.

Navvia includes out of the box ITIL, ServiceNow, COBIT and ISO20000 templates to get you started.


Seller Details
Seller
Navvia
Company Website
Year Founded
1999
HQ Location
Toronto, Canada
Twitter
@GoNavvia
7,000 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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Navvia Reviews

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Navvia's support staff is the best! Never have we worked with vendor who is so willing to bend over backwards to assist. The co-founder, Karl Bietsch, has been wonderful to work with.

We love how Navvia provides us with documentation straight from the ServiceNow instance that we use. It really takes the guess work out of process documentation for core ITSM processes.

Navvia is very cost effective and affordable. Review collected by and hosted on G2.com.

What do you dislike?

We totally dislike like that all documentation is online. We realize that documentation changes, but it would be much more advantageous and efficient for us to be able to print out a point-in-time PDF, especially as we are trying to learn the tool.

Honestly, we find the software somewhat cumbersome to use and most of that is related to the fact that we can't print out what we need. For example, if you go to the ServiceNow website, all of their documentation is sectioned out by topic and can be downloaded and printed in a PDF. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to use Navvia to standardize our ITSM documentation using ITIL best practices. I say trying because we have not made much progress in the year that we've had the tool.

The benefit that we have recognized is that the documentation we're using today is very outdated and needs to be updated. We hope Navvia can eventually help us with that. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Friendly and familiar interface when working with Navvia's process designer feature. I especially enjoyed the fact that process documents can automatically be created from the process flow designer. There's also a good and helpful reference section for training material for ITIL and CoBit.

- Creating Process Flow Diagrams (alike to Visio)

- Automatic process documents

- Process maturity

- Process governance

- Survey designs and sharing of surveys in order to build reports / dashboards Review collected by and hosted on G2.com.

What do you dislike?

Navvia RACI being a RA(S)CI, but this doesn't really make a huge impact on overall customer experiences.

I guess it's more on the lines of what my/my team are used to, but other than that, I enjoyed the features offered at Navvia. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use. If you're familiar with Visio, Process flow diagramming, then "the rest" is easy.

Someone is readily available to help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The following problems topics are solved using Navvia:

Process /Procedure production (with a smart software tool like Navvia, I'm able to efficiently create process documents from flow charts, this saves a lot of time in the long run with templates already provided and the ability to just customize from there)

Training / Education (with a smart software tool like Navvia, I'm able to create and design surveys and share it to the necessary people all in one go as opposed to having multiple communication emails sent out and other survey links - having one main hub is a great improvement from current business practices)

Dashboards / Reporting (with a smart software tool like Navvia, I'm able to easily create and share visual reports to my team / leadership - this was efficient) Review collected by and hosted on G2.com.

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Director of Professional Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Access to ITIL training, access to prebuilt process models. Navvia Support Team. Using Navvia allows us to quickly create and deploy standard ITIL process models aligned with our tool implementation methodologies. Review collected by and hosted on G2.com.

What do you dislike?

Would be nice to have additional reporting on learning center module, i.e. better ability to track who registered / attended / completed what, have been in discussions with Navvia on this and have requested as future enhancement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Designing a catalog of standard tool aligned ITIL processes, processes can be easily adjusted / adapted to my specific requirements and quickly shared with other users / clients. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The staff is responsive, care and worked quickly to resolution my issue Review collected by and hosted on G2.com.

What do you dislike?

I have not yet experienced anything that I do not like Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The staff helped me to rearrange an out of order task ids within the flow diagrams. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It is a good process design tool. Easier to design process and produce documentation Review collected by and hosted on G2.com.

What do you dislike?

NAVVIA Survey tool uses the CMMI scale (5.0). You be able use for different scales and percentages Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are mostly using NAVVIA for process design and development of practice documentation. By using NAVVIA we are saving time on creating process documentation. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the thought process put-in in designing this application for ITIL practioners, this is one of best application I would suggest.

1.Design Process Documents

Workflow

Flowcharts

RACI charts

Works Instructions

Version controls

High level documents

Detailed documents

Technical specs

2. Survey (Self Assessment)

Release annual/semi annual survey based on the framework to all the process owners and process managers . This will help us to assess the process maturity.

3. Governance (Audit Preparedness)

Verify governance tasks to collect the evidences from the process managers and process owners. This helps in preparation of global assessment as well as collect the proof of evidences to the survey results.

Review collected by and hosted on G2.com.

What do you dislike?

UI could be better, and color palette for showing vibrant colors from a platform standpoint.

Also I suggest to put some quantified models to arrive at the maturity based on the answers given by users

Tool challenges:

Tool doesn’t give a maturity score based on the evidences provided or survey conducted

Templates needs to be updated to ITIL V.4

Not an Ease to use tool from end user standpoint

Limited licenses

Challenge of Publish/distribution of documentation

Full integration of SN and Navvia Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A great tool for Business Process Modelling, Service management documentation and IT Governance, risk and compliance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navvia is helping me solving the below challenges:

Manual and tedious process to draft, review and update the process documentation

Publishing the existing documentation – tool is the challenge

Inconsistent documentation across processes, lack of version controlling, lack of standards and brand compliance

Availability of precise and concise versions of the documentation

Time consuming and lacks periodic reviews

The three benefits we have realized from Navvia is:

1.Design Process Documentation

2. Survey - Self Assessment

3. Governance - (Audit Preparedness)

Review collected by and hosted on G2.com.

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Senior Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Navvia supports their product with outstanding documentation that is easy to access without leaving the Navvia product itself. The product provides multiple methods of documenting process information and is easy to export and render for printing. Review collected by and hosted on G2.com.

What do you dislike?

The system is reliable and always available, but sometimes when you work too quickly, it can get confused and hang up for a bit. This does not happen often and has improved greatly in the past few months. Navvia has been very responsive in addressing any concerns and also adding new features that we have asked for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Navvia is a Business Process Modeling tool, we use it for more than just IT processes. It can be used for any business or enterprise process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a consulting company, one of the biggest problems we had was organizing client process information and having the ability to track it over time or refer back to it in the future. Navvia has solved this problem for us with the client workspaces and organized taxonomy. Huge win for us Review collected by and hosted on G2.com.

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Senior Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Capability to create process flows with swim-lanes quickly and efficiently. AND the capability to print out procedures, RACIS and descriptions with a click of a button. Support is also top notch and extremely quick to respond. Surveying is something I'm starting to use and that is a capability that I expect to be very helpful in the near future. Review collected by and hosted on G2.com.

What do you dislike?

There are occasional performance issues that have prevented rework or an inability to access process flows. I wish there was a way to change an activity step to a different type (for example from a process to a decision). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a consulting company we need to showcase visually how things are completed (along with the what and why) and who completes those things and Navvia is a great tool that allows us to streamline that work and easily transfer the content to our clients. Review collected by and hosted on G2.com.

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Senior Expert Service Improvement
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The big reduction in time required to develop and produce Process documentation. Review collected by and hosted on G2.com.

What do you dislike?

The main issue was a lack of integration with Navvia and Visio. This has now been resolved however, Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take a short trial and develop any one process and see the effectiveness Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Producing new process documentation.

2. Reviewing existing process documentation.

3. Using ServiceNow accelerators.

4. Using the training / education collateral to quickly identify ITIL areas. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Various aspects of Processes and Surveys. Both features allow to follow the customize the workflow to suit the organization while maintaining the uniformity. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve of working on the tool is steep, but once you get to know the tool, its easy to make it work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Gap Analysis of current and future state of ITIL processes to enable roadmap for ITSM maturity. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

- Survey tool

- Comprehensive templates aligned to different ITSM frameworks

- Easy to use and great instructional resources

- Always being enhanced with new features Review collected by and hosted on G2.com.

What do you dislike?

Reporting could be more robust than is today Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Conducting process maturity assessments - Being able to leverage the available templates has been a valuable component to executing the assessment efficiently without having to build from scratch the surveys.

- Training and ITIL v4 resources - Our process managers and owners have been able to reference the updated framework to support our digital transformation journey Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The most helpful is seeing all of a procedure document in its final state and how it was created. This tool uses multiple angles to combine workflows, tasks, owners, and processes into one seamless design for a clean final document that is professional and clear to the readers. The online and Ask The Expert help that is provided is key to also being available to users. Review collected by and hosted on G2.com.

What do you dislike?

Only downside is that if the tool is down, there is not a workaround in the meantime to use. This renders work in the tool to be exported and worked on until the tool is back online. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great tool, give it a try. Their Support is top notch as well in helping you understand ITIL and standards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It streamlines Processes and Procedure documents for us and allows us to create RACI's and make sure that all aspects of ITIL and COBIT are being included in our files and not overlooked. Review collected by and hosted on G2.com.

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Technical Infrastructure Specialist
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is easy to use and the vendor is great to work with. I love that mapping a process automatically creates documentation. Being able to share and collaborate with others on these processes is really beneficial for the flow of process design and mapping. Review collected by and hosted on G2.com.

What do you dislike?

There is a bit of a learning curve for users who have never used mapping software before, but the customer service is great and they do offer training. I wish that the ITIL 4 training class was recorded instead of only being held as a live webinar, but I do not believe that is the fault of Navvia. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a tool to record your processes and automatically create documentation to better serve your organization, I absolutely recommend Navvia. The training given and the customer service from the company make for a great user experience, overall. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We primarily use Navvia to create process documents. Our team also recently used it to take the ITIL certification course. It really is a one-stop shop for processes and learning. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the visual design elements of the process designer and the details that can be placed in the steps and related areas. I also like the default document output included. It makes a process design spec much easier to accomplish and deliver to a customer. Review collected by and hosted on G2.com.

What do you dislike?

There were some annoying bugs in the beginning, but the team really stepped up and made fixes quickly. There are some annoyances in the use of external customers like permission settings and display of messaging. There's no way to test outgoing email or settings, without having a test user or test account to work with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great tool to use, but does take a little effort to get going. The built in processes are great for a starting point, but be prepared to make changes to fit your specific needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to deliver process documents to our customers much faster than before. We have also given the ability for out customers to collaborate on the process design and interact with tus to make improvements and changes. It allows a design spec to be modified quicker than managing from an Excel document and Visio docs. Review collected by and hosted on G2.com.

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Solution Architect Security Operations
Computer & Network Security
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Navvia provides a web based UI that can be used on any device any time and anywhere. It makes it a very efficient platform. Review collected by and hosted on G2.com.

What do you dislike?

The import feature of visio could be greatly improved. It works great, but lacks some features savvy Visio users are used to. I would also like to to see a feature like windows explorer. The tabs at the top gets a bit cumbersume to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool, and easy to use. Product is es great results in bvb an easy to understand format. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UML and assignments for business processes is excellent. The ability to export all your work as a deliverable to a customer is impressive. Review collected by and hosted on G2.com.

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IT Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of the use of the tool and how it helps us to define processes. Review collected by and hosted on G2.com.

What do you dislike?

Nothing glaring that I dislike. The password piece can create issues for our users sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great tool to assist with process documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ITIL process documentation. It is a good reference document to use in defining the ITIL processes. Review collected by and hosted on G2.com.

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Admin Services Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This tool saves my employer many hours of work and is easy to use. The way we document and share with our staff allows for easy communications and better processes. Review collected by and hosted on G2.com.

What do you dislike?

Our staff are still learning the product and how it operates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a good product and saves a lot of time when documenting processes within your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our staff are still learning the software and how it operates. We have see benefits such as uniformed and clearly document procedures. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is well organized site and we were able to integrate into our identity systems via saml easily Review collected by and hosted on G2.com.

What do you dislike?

Site is not very intuitive. It will be easier to have some of the admin features detailed out so that we can implement necessary security restrictions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ITIL process documentation and automation Review collected by and hosted on G2.com.

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IH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the process designer, the fact that best practice framework is available for plug and play allows for rapid development. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the navigation between dev/test/prod documents can be confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we design process, and look at surveys, we see value in this. Review collected by and hosted on G2.com.

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UG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the fact that the process documentation is created simultaneously with the process building Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything that causes big issues Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navvia has made process building and survey preparation and review less onerous Review collected by and hosted on G2.com.

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IT Business Relationship Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conceptually, Navvia is good. Ability to simply pull and place symbols is good. Review collected by and hosted on G2.com.

What do you dislike?

very touchy, you can mistakenly move symbols too easily. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

documenting business processes Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The pre - packaged templates are a good starting point Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far, I started with this company a couple months back, can't speak too much on it other than I have used it myself and provision it to those that use it more often. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

writing out the processes was time consuming before Navvia. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The content access was easy and user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Accessing the site was difficult and troublesome every time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training platform. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

System easy to use. Sent reminders when time was approaching. Review collected by and hosted on G2.com.

What do you dislike?

I don't have anything negative to say. Used for training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Training Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Quick response from helpdesk and developers. Ease of building and sharing. One stop shop for building process, communications, metrics and governance. Eliminates the need for a document repository. Review collected by and hosted on G2.com.

What do you dislike?

There are a few glitches that I have encountered but the helpdesk and developers have quickly resolved. Only dislike is the short downtime until the error gets corrected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Navvia has the capability of assisting in the build, managing and governing processes with the use of proven frameworks as guidelines for inception to communications and metrics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently have a tool to build out our processes based on upto date governance models and frameworks already built in for convenience, assists with standardization and cuts time of building different forms in different tools. Review collected by and hosted on G2.com.

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