Mark P.
MP
Mark P.
Digital Marketing Manager
Mid-Market (51-1000 emp.)
"User friendly tool that provides a end-user experience"
4/5
What do you like best about Navless?

- Quick set-up

- Integrates well with Hubspot

- Positive feedback from the team about how easy it is to set up tours

- Helpful and responsive team Review collected by and hosted on G2.com.

What do you dislike about Navless?

- Mobile tours need to be improved - it feels a little MVP right now. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Giving prospects an opportunity to 'look under the hood' and understand how our solutions could help them. Review collected by and hosted on G2.com.

PK
Paul K.
Small-Business (50 or fewer emp.)
"So far so good!"
4.5/5
What do you like best about Navless?

Easy to learn and use, and also very intuitive with excellent support. Review collected by and hosted on G2.com.

What do you dislike about Navless?

It's early days, but we have not encountered any particular issues yet. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

It fills a crucial gap in our funnel, allowing potential customers to lite demo our platform at their leisure and directly from our site. Review collected by and hosted on G2.com.

Brad S.
BS
Brad S.
CEO
Mid-Market (51-1000 emp.)
"Great compliment to a technical sales cycle!"
5/5
What do you like best about Navless?

We sell to a sophisticated buyer, who likes to "roll up their sleeves" and use a product and be familiar with it before buying. Tourial has allowed us to give our users this experience before they begin speaking with a member on our team. This gives them a view into our product, allowing them to "use" it and create more excitement and expedite our sales cycle. Review collected by and hosted on G2.com.

What do you dislike about Navless?

The product is still growing every day, and we appreciate how their product team receives feedback and turns it into additional features. Some additional attribution features will be great as the product expands. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Tourial solves a big problem for us, as we are a product forward company. Our prospects like to see the product in action before scheduling time with our sales team. Additionally, our customers appreciate us using Tourial for new feature rollouts. Review collected by and hosted on G2.com.

Sam B.
SB
Sam B.
Senior Director, Marketing
Information Technology and Services
Enterprise (> 1000 emp.)
"Great tool for ensuring smooth click-through experiences"
4/5
What do you like best about Navless?

Tourial has been a handy tool that we've used both for internal training and throughout the external sales cycle to communicate the best parts of our solutions to prospects and generate excitement. It's easy to update Tourials when features or UI's change and there are also capabilties to track usage and engagement. Review collected by and hosted on G2.com.

What do you dislike about Navless?

It didn't take long to get up and running building Tourials, but there are a few nuances in the interface that the team had to pick up. It'd also be nice to see some more insights around engagement. All in all, our account team has been fantastic in answering our questions and supporting us. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

We're using Tourial to solve for internal sales training and external sales demonstrations. Benefits we've realized include saving resources by have a scalable solution for both of our use cases that can quickly be updated. Review collected by and hosted on G2.com.

CL
Catie L.
Content Marketing Manager
Small-Business (50 or fewer emp.)
"Great for showcasing product functionality & value for buyers"
4.5/5
What do you like best about Navless?

We use Tourial to provide buyers with a peek at our platform/products before they hit the "request a demo" button.

In addition to pointing out features and demonstrating workflows, Tourials are a great way to craft focused narratives that demonstrate how a product addresses the specific pain points of a buyer. (e.g. "[Pain point] is a common challenge for [ICP]. Let's walk through how [product feature] solves this problem.")

Creating tours is pretty easy, and you can learn to do some really cool things with it. I love that you can use screen recordings to automate some portions of the tour.

Beyond the app itself, the Tourial team is really wonderful and goes the extra mile to make sure you're getting the most out of their product. Their growing knowledgebase has helped me out on more than one occasion. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Tourial's design tools can feel a bit clunky and overly manual at times, especially if you're used to using design apps like Canva. Although creating a basic tour is pretty easy, it can be a bit tedious and time-consuming to create a more complex, flashy tour. Review collected by and hosted on G2.com.

Recommendations to others considering Navless:

I strongly recommend taking a "content-first" approach to creating tours. It will save you time! Tourial has a storyboard method, though I prefer to map out everything in outline form in a document. Write out your tooltip copy, make notes about how you'll handle page/view transitions, take all your screenshots in one big batch to ensure continuity. Once you have all of your tour components ready to go, it's much easier to just drop everything into Tourial all at once and connect the dots based on your storyboard/outline. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Because the tours are guided, prospective customers can explore the core functionality of our products without getting lost or going down a rabbit hole. It gives them just the right amount of information to make a decision about whether to proceed with a sales conversation. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great functionality to engage prospects"
4.5/5
What do you like best about Navless?

The ability to make static screenshots appear interactive to the user. The application is very engaging to users and offers an alternative to videos, which can be boring at times. Review collected by and hosted on G2.com.

What do you dislike about Navless?

No real dislikes, just some suggestions for future features like the ability to make comments directly in the Tourial app for others to see. Also, the ability for multiple users to be in the application at the same time. Review collected by and hosted on G2.com.

Recommendations to others considering Navless:

Make sure to take the time to create a storyboard before beginning the project. While we did this, it would have been more helpful if we built it out completely and adjusted it prior to beginning working in the application. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Providing users the ability to engage with the product as if they were actually in the product. Many users want to test out a product, but Tourial provides a great alternative for a user to experience the product without having to have a live demonstration. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A great way to provide product tours to buyers"
5/5
What do you like best about Navless?

Tourial is fantastic for making product tours. We currently share product tours on our website and as part of our overall buyer's journey, and buyers appreciate being able to see parts of our platform pre-sale. The software is easy to use and is updated frequently, but most importantly, the Tourial team is awesome. They're always happy to provide new ideas and share best practices that other customers have uncovered in their own usage. Review collected by and hosted on G2.com.

What do you dislike about Navless?

As with any software from a growing company, there are always kinks with the software itself. However, the way the Tourial team handles these infrequent issues with updates and regular communication from their team more than makes up for it. I've yet to encounter an issue that resulted in downtime or unexpected experiences for our buyers. Review collected by and hosted on G2.com.

Recommendations to others considering Navless:

Using Tourial effectively does take a small bit of time, both in terms of learning the software and in terms of deciding how best to leverage it. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

The software space we're in is really crowded, and an easy way to stick out from the crowd is to provide product tours to our buyers that let them interact with our platform. We use Tourial to give buyers a "taste" of our platform in a more controlled, guided way. Providing pilots or sandboxes can be difficult since it requires a level of onboarding/customer mgmt. Leveraging Tourials instead allows us to still provide buyers with a look at the platform without worrying that they may get lost or misues features. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Superb Tool for Having Click-Through Demos Right on our Website!"
5/5
What do you like best about Navless?

I have been impressed by how easy the tool is to use and how seamless it works for our customers. It has the familiarity of a presentation tool with 10x the features. We saw a dramatic increase in engagement from our customers after deploying on our website Review collected by and hosted on G2.com.

What do you dislike about Navless?

We are a victim of our own success! We started on one of their lower-tier plans where we created a handful of demos. Because of the success, we creating more tailored demos to specific audiences and need to move to their unlimited plan. This will stretch our budget while we are developing content, but I'm sure we will have the ROI after a year. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

We are showing (and explaining) our product with tourial on landing pages and our website. It is part of our pre-sales motion for prospective customers. We have seen increased engagement on our website with this tool and our sales prospects are more qualified / need less education to succeed. Review collected by and hosted on G2.com.

Brandon M.
BM
Brandon M.
Head of Marketing
Mid-Market (51-1000 emp.)
"Great tool for showcasing your product!"
5/5
What do you like best about Navless?

Tourial is easy to use. The backend of the platform is intuitive and has a lot of functionality to bring your self-guided product tours to life, like zoom, pan, highlight and much more. The analytics and recent Hubspot integration makes it easily to run campaigns against those users who have visited your Tours. Review collected by and hosted on G2.com.

What do you dislike about Navless?

It's a new product so some functionality is missing at the moment, but already on their roadmap (like pop-up form). I like that they take feedback from the customers and instantly add that to their plan. Review collected by and hosted on G2.com.

Recommendations to others considering Navless:

If you need a tool that solves the need of providing prospects a "taste" of your product before buying then look towards Tourial. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

We were looking to showcase our product visually and allow users to tour our product as a "step before" requesting a demo. In today's age, this is almost a must. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Flexible tool for creating off shore demos and feature reviews"
5/5
What do you like best about Navless?

Screenshot based method for creating tours is easy to use and doesn't require expensive or difficult integrations to outside wire framing tools/products which makes implementation a breeze Review collected by and hosted on G2.com.

What do you dislike about Navless?

There are some scaling issues with images of certain size, that don't easily translate to screens of varying sizes or browsers of varying sizes. This wasn't a big issue for us but something minor I noticed Review collected by and hosted on G2.com.

Recommendations to others considering Navless:

Attend the free and included Tourial training, its very good and the team is very helpful in adapting the tool to your use cases Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

In situations where we need to rely on external product champions to share our story with other stake holders this provides simple methods for them to explain product value remotely without our help Review collected by and hosted on G2.com.