I love that Tourial goes beyond just providing a video to watch but an interactive experience that users can engage with so they can get hands-on with the product. Review collected by and hosted on G2.com.

I'd love to see Tourial be able to modify actual product videos with tourial so the experience feels more blended and less clunky when moving from screenshot to video. Review collected by and hosted on G2.com.

I like the ability to make images appear as if they are an interactive web page. I really find the spotlight and hover over features to be the most helpful and impactful. Review collected by and hosted on G2.com.

The UI has been updated and improved over time. However, there are still some glitches and bug fixes that should be addressed. The screenshot functionality (i.e. the Chrome plug-in) still does not work properly and can sometimes crop an image. It also does not always save images properly. Review collected by and hosted on G2.com.

The team and support are second to none - always very responsive, accommodating to our unique challenges, they take feedback well, and are helpful when we run into challenges. The tool is fairly intuitive and supports most basic things you would want in a product tour solution. There's a lot of flexibility and ways to get creative in the tool; we're excited to be a Tourial partner and are excited to see where it evolves! Review collected by and hosted on G2.com.

There are a few things we wish we could do with the tool, that we can't. For example, our specific product leverages some 'drag-and-drop' functionality that is not easy to showcase in an interactive way through the tool today. We'd love the option for users to physically click something and drag it to mirror how our product actually works, and the ease of it. We've also run into some challenges creating mobile tours, where we would expect to just be able to clone and resize for mobile, but instead, we've had to rebuild. While we don't have a mobile version of our product, like most businesses, most of our web traffic comes from mobile users, so we need to have an optimized mobile experience, and we've struggled a bit on that. Review collected by and hosted on G2.com.

Tourial is an excellent product for anyone looking to create interactive product tours or demos. The app is easy to use and has a clean, intuitive interface. The tour creation process is straightforward, and there are plenty of customisation options to make your tour unique.

Tourial also has robust analytics that allows you to track the performance of your tours. Review collected by and hosted on G2.com.

I've had mixed experiences with customer success reps and would like a more consistent approach across the board. This gives the brand a bit of a 'startup' feel, rather than a slick operation. Review collected by and hosted on G2.com.

Tourial gives us a really dynamic way to show software products on the web. We have a slightly unusual use case of using it for application software that runs on hardware. Easy to read analytics as well. Super easy to use compared to competitiors. Review collected by and hosted on G2.com.

Experience is not as dynamic as some competitors' solutions (realistic experience of using the software). Mobile tours are hard to create for our products. No integration with Eloqua, our main lead tracking software. Review collected by and hosted on G2.com.

The ability to customize embedding of tours anywhere on our site through button click + modal takeover. The ability to integrate Hubspot form submissions in the middle and end of a tour. Review collected by and hosted on G2.com.

I don't have experience building tours, so I can't speak to that. I work on the integration side, which is pretty flexible in my experience. We ran into some snags, but their customer success team was very responsive in finding a solution that worked for us. Review collected by and hosted on G2.com.

The learning curve isn't steep and you can jump right in and start making product tours with little to no training. The company itself is receptive to customer feedback and is agile in implementing new features and functionality to the product. Review collected by and hosted on G2.com.

Mobile experience isn't great, but it is getting better. Like I said, if they identify an area of their product they want to improve they move on it quickly. Review collected by and hosted on G2.com.

The flexibility and level of control. Tourial's approach is different from competitors in that it's built using images and videos, giving marketing and sales teams more control. You can represent your product in the best way. Plus, products don't have to be engineering complete before building tours. Review collected by and hosted on G2.com.

When first using it the builder was al little clunky but they've made massive improvements on UX and UI in the past year so that's not really an issue any more. Review collected by and hosted on G2.com.

Ease of use, there was no requirement for a dedicated enablement session. The product was intuitive and easy enough; everyone started using it immediately. Review collected by and hosted on G2.com.

One place they could improve is the breadth of features they have. Feel they should expand themselves to clickable demos, pre-recorded demos, and personalized demo and try to own the product walk-through space completely Review collected by and hosted on G2.com.

It's ability to help us convert business Review collected by and hosted on G2.com.

I wish it could be embedded better within our platform Review collected by and hosted on G2.com.