BK
Bill K.
Marketing Director
Small-Business (50 or fewer emp.)
"Exceptional quality and service"
4.5/5
What do you like best about Navless?

Ease of learning and using the dashboard to create video tours. Customer support is excellent with timely account reviews. Alot of excellent features and our SME's use it often. Review collected by and hosted on G2.com.

What do you dislike about Navless?

The price is fairly high but other than that I don't see a downside. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Solved the placement of tours on our website page and have worked with us closely on any other issues we may have had. Review collected by and hosted on G2.com.

Daan D.
DD
Daan D.
Mid-Market (51-1000 emp.)
"Good product and great help from the team in setting up"
4.5/5
What do you like best about Navless?

Tourial is easy to use. The product has an exemplary user interface and works very smoothly. But the best part about Tourial is the team. From the first call, we were impressed with the team's dedication and how they helped us reach our goals. They work with us closely, come up with great ideas and are open to any feedback we have. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Tourial is relatively new. You need to put time and effort into using it, but if you do the results are amazing. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

We are using Tourial to offer an on-demand demo experience and to offer our prospects a quicker look under the hood of our product. This helps us get more qualified leads, as these leads already know our product. This also makes the sales process for our BDR's more easy as they have more knowledge about the prospects needs going in the calls. Review collected by and hosted on G2.com.

Billy B.
BB
Billy B.
Small-Business (50 or fewer emp.)
"Easy to build product tours that can help convert!"
5/5
What do you like best about Navless?

Tourial's easy-to-use interface is amazing for quickly creating interactive product tours. Tourial gives prospects the ability to actually experience our platform while also enabling us to quickly highlight key use cases. The team has been hands-on to support us during every step of the build! Review collected by and hosted on G2.com.

What do you dislike about Navless?

I'd love the ability to add messaging or additional copy to the custom landing pages Tourial provides for embedding my tours. This would further help with conversions. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Our team wated to create a variety of experiences for prospects and customers to learn more about our platform. While static images, gifs and videos can show off our products, they don't allow the customer to actually get a "feel" for how they would actually use our platform. Tourial gives us the ability to provide a mini-training on platform navigation while also allowing the customer to experience the platform first-hand. Review collected by and hosted on G2.com.

Andy P.
AP
Andy P.
Mid-Market (51-1000 emp.)
"Some great aspects, a few frustrations"
3.5/5
What do you like best about Navless?

Simple UI. Easy to use features. Flexibility to create different types of tours. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Working with the Chrome extension hit and miss - I often encounter bugs or quirks when uploading screen capture. Limited video editing. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Gives our prospects the chance to see and touch our product, and get a clearer view of how our software works.

Quicker to create a tour than have an agency create a product walk-though. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Great product, interface a little clunky"
3.5/5
What do you like best about Navless?

Easy way to make video tutorials. Lots of options for customization. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Interface a bit clunky, some weird workarounds that need to be used to achieve certain things. Browser plugin not reliable. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Makes it much easier to creater video tutorials to help customers learn about our product. Can replace live one-on-one demos. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Simple, Efficient, & Effective Demo Building Platform"
4/5
What do you like best about Navless?

Tourial is constantly innovating and improving the platform. The CSM team is engaging and helpful. The speed of capturing screenshots and video clips is invaluable. Creating a sequence of screens in the editor is extremely easy and logical. A brand theme across tooltips keeps the product tour clean and consistent. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Occasionally, a new feature will interrupt an existing workflow. But nothing significant has occurred that would be a blocker to productivity. At this time, there is a lot to like and not much to dislike. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Tourial effectively provides demo experiences to low-touch and zero-touch customers, freeing up resources for high-touch enterprise accounts that require strategic planning. Review collected by and hosted on G2.com.

Adam M.
AM
Adam M.
Demand Generation Manager
Mid-Market (51-1000 emp.)
"Easy to use with a few growing pains."
4/5
What do you like best about Navless?

Not difficult to build a product tour at all. Easy to use and looks really nice on the website. Not much of a learning curve to learning Tourial. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Navless?

I've discussed this with their CS team already, but having Tourial branding on the site isn't ideal. It feels a bit like using a photo with a watermark on it. Also seems difficult to save demos without pushing each version out live. As a result, I've gone back a few times to repeat creating different parts when I simply saved changes. Feels like a bit of a bug. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Our prospects would like to see the product earlier on and Tourial gives us the ability to do that. Also helps show off new features and releases we plan on showcasing. Review collected by and hosted on G2.com.

DS
Daniel S.
Marketing
Mid-Market (51-1000 emp.)
"Fill the gap between research and form fill"
4.5/5
What do you like best about Navless?

Tourial gets our products in our potential clients "hands" before form fill, helping them build confidence in our services. Review collected by and hosted on G2.com.

What do you dislike about Navless?

Mobile experiences could be better but we've found workarounds and expect improvements here form the Tourial team. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Relying on video and other content leaves a gap for people looking to understand our proucts and what they do. Tourial fills that gap before a sales led demo. Review collected by and hosted on G2.com.

Matt D.
MD
Matt D.
Marketing Lead
Small-Business (50 or fewer emp.)
"Easy-to-launch product tours that drive revenue"
5/5
What do you like best about Navless?

The platform is very easy to use, especially with the support of their customer success team. Cole onboarded me super effectively and shared many of his learnings on making successful product tours. It was a major benefit and critical to our reporting that Tourial integrated with HubSpot. Review collected by and hosted on G2.com.

What do you dislike about Navless?

There's not too much to say here. The only thing I would've wished is for the team to have more documentation on setting up Tourial reporting in HubSpot. Some ideas there would've been helpful earlier on. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Tourial allows us to ungate parts of our product and demonstrate critical use cases and jobs-to-be-done to visitors on our website. It benefits our prospective customers by allowing them to see the platform and use cases before booking a meeting or after the sales meeting. Review collected by and hosted on G2.com.

DV
David V.
Mid-Market (51-1000 emp.)
"Great for automating complex product demonstrations to a highly technical audience"
5/5
What do you like best about Navless?

- Tourial supports automating highly complex product demonstrations to a highly technical audience.

- Repeatable demos can be developed quickly and easily using Tourial's builder and Chrome extension

- Allows us to measure and analyze KPIs, supporting pipe attribution, lead scoring and direct conversions

- Helps accelerate deal velocity by allowing customers access to demos on demand.

- Fantastic support and account management from Tourial's customer success team

I would highly recommend this product to anyone looking for a powerful and effective tool to support complex products and technical audiences. Its ease of use, robust integrations, and impressive ROI makes it a must-have for any business looking to boost its marketing and sales performance. Review collected by and hosted on G2.com.

What do you dislike about Navless?

I can confidently say that there is nothing about Tourial that we dislike. Review collected by and hosted on G2.com.

What problems is Navless solving and how is that benefiting you?

Allows us to record repeatable demonstrations and publish them on our website for customers and prospects to view on demand. Tourial eliminates time lag between a demo request and allowing the prospect to see our product in action. Review collected by and hosted on G2.com.