I love how elegant Tourial is visually--it's sleek and user-friendly and easy for teams across our business to operate. We created a "Product Tour Council" to build content not only for Sales & Marketing assets, but also L&E, Training, Onboarding, and more. Our team loves how easy it is to build tours with static images and videos for product elements that have "wow" factor when moving, and Tourial's new Demo Centers offer a great way to build "galleries" of tours when you need to tell a broader story. Their commitment to customer success and innovation are phenonmenal--they are clear communicators, and their dedicated success team members truly go above and beyond to ensure we're successful with the product. They pay attention to the little details and since we've started using them, we've increased market awareness for our solution. We launched a new product with Tourial's Demo Center and wired up custom Chili Piper links with their native integration to flow leads to the appropriate Account Manager for seamless commercial conversations and amazing client experience. It doesn't get better than that, and we love the analytics we receive and use them to evolve how we craft our tours. This is an essential tool in our demand gen toolkit, and the founders have built an awesome organization with their teams. Review collected by and hosted on G2.com.

I'd love the Product Galleries to allow a larger view of the main tour that's happening and/or functionality where someone could expand the view to be larger. I believe it's on its way, but having embed code for galleries would also be amazing. Continuing to push on mobile options would be great too! Review collected by and hosted on G2.com.

If you have a great SaaS product, and want to give buyers a way to experience "aha" moments that make them request a demo, Tourial is the way. Better and more cost effective than other means such as videos.

Pros:

- REVENUE. Bottom line, we have a number of deals attributable to Tourial conversions. Last month we had two deals close from Tourial, and several more influenced by users being able to "try" Winmo before requesting a meeting with our sales team.

- EASE OF USE Does not require advanced technical expertise (e.g. does not get stuck on our dev team's long to do list). Very easy to create and embed.

- CUSTOMER SERVICE. I joke that Cole at Tourial was like another member of our marketing team. I cannot stress how much of a difference this makes compared to other software vendors we've worked with. They are in it to win it with you. Review collected by and hosted on G2.com.

My only issue so far is sometimes tours not being as user-friendly on mobile devices, however the Tourial team has always addressed these concerns and provided solutions. Review collected by and hosted on G2.com.

I originally found Tourial for use in our sales demos and have found the capabilities to reach far and wide across the team. We are now using them to run our demos, showcase our technology on our website, train new employees on our product, and showcase product upgrades - internally, externally, and to our investors. It's easy to use and widely adopted across the team. Review collected by and hosted on G2.com.

Honestly it just keeps getting better - I feel like every release has been very helpful. No major issues. Review collected by and hosted on G2.com.

Functionally complete for our use case, able to package Tourials together in the Tour Player to improve prospect experience, and has integrations with the marketing platform we use. We have gone into demos with prospects who review our Tourials and it leads to a much better conversation. Additionally, the forms component captures interest at critical times in the prospect's journey and has captured leads we wouldn't have connected with otherwise. Review collected by and hosted on G2.com.

Dislikes are a few small specifics that aren't really functional problems, but more nuances of how the platform currently flows that take some getting used to - the great thing here is Tourial takes detailed feedback and makes changes. For instance, the order in which images and video are uploaded into the Tour Editor requires some forethought as managing them from inside the editor can be tedious if sequenced incorrectly. Review collected by and hosted on G2.com.

I really like Tourial ease of use, I can create a product tour with just a few clicks, the same way, I can easily make changes and immediately update the live version of the product tour on our website. Review collected by and hosted on G2.com.

There were some features missing but Tourial team is always ready to help and improve their product, I feel that my opinion, as a customer, really matters. Review collected by and hosted on G2.com.

Tourial provides an easy way to get users 'inside your product' and quickly understand what the app looks like and what features are available. The integrations are quickly growing and I am able to push engagement data, embed forms, and quickly create new tours. Review collected by and hosted on G2.com.

Tourial is a newish product and the roadmap is still being established. There are times I've discovered bugs or have waited for new features to be released, but the product team is great and they are able to quickly resolve any issues and stay focused on new feature releases that are impactful to the customer base. Review collected by and hosted on G2.com.

The fact that you can embed this product tour anywhere (cold emails, website, linkedIn profile pages).

Shows exactly the highlights of our product. Better than a demo call for prospects.

This is the buyer experience we're trying to create.

Great customer support team to help with easyimplementation.

We use product tours every day and everywhere we can Review collected by and hosted on G2.com.

That I didn't find out about it sooner. The other thing would be to show where the tours meeting bookings were coming from (SEO, paid, social, etc.). Review collected by and hosted on G2.com.

While Tourial is an excellent and capable product that saves me time and helps us create tours of our products in a way we simply could not without it, I have to say the customer support is hands down the best thing about choosing Tourial over other products on the market. Review collected by and hosted on G2.com.

To get the most out of Tourial, I think you still need quite a bit of computer savvy and design innovation to work around some constraints in the current tools. Tourial still has a lot of runway for enhancements, and I am excited to see what they include in future updates. Review collected by and hosted on G2.com.

1. We had a great buying experience while exploring tools. Never high pressure and extremely consultative.

2. The tool is intuitive and easy to pick up. It's not as flashy as other tools out there, but the learning curve is super short.

3. Great CS/support team

4. They're constantly improving their product. I've only been a customer for a few months and they've already shipped product improvements that we love.

5. integrations with pardot and chili piper are great.

6. We have multiple teams using the tool. Because of the light learning curve, it's easy to adopt. Review collected by and hosted on G2.com.

None so far. 0 complaints as far as I'm concerned. Review collected by and hosted on G2.com.

Product tours can be a great way to help a prospect get a feel for the product without having to commit to a demo. In the age of digital buyer-driven self-guided education, it’s a great tool to have in your tech stack. Review collected by and hosted on G2.com.

Buggy at times but the team is always responsive and reactive to quickly help resolve the issue! The product has evolved a lot and many of my feature requests have been addressed. Review collected by and hosted on G2.com.