Navisite Services Reviews & Product Details

Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite does an excellent job managing our O365 services.

When needed we can reach out to them quickly via email and expect a response within minutes. Often times if we have an issue they will propose a solution.

Any discrepancies we have can be brought up with their management teams and fixed within a reasonable time frame.

The majority of our contact with them is through email, or phone. Navisite representatives also meet with them to discuss any issues we may be having as well as potential solutions for those issues on a regular basis. They've provided administrative access for some of engineers.

Once when having an issue with a user's account there was some misconfigurations on the back end. We reached out and based off just a few responses their support team was able to diagnose and solve the issue while ensuring it was less likely to reoccur.

Our experience thus far has been excellent and we look forward to growing together. Review collected by and hosted on G2.com.

What do you like best?

Being able to reach out to their support team at any hour of the day and expect the majority of issues to be resolved within 24 hours. They're extremely excellent to deal with in the mornings and generally happy to help. Review collected by and hosted on G2.com.

What do you dislike?

Due to the size of the support navisite offers the support they provide is not as personal as it could be. You're not sure if you're speaking with a rep you've talked to before or not. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Let them know your required feature set, and they'll do their best to accommodate. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Better email management. Compared to operating our own exchange servers they're able to take over the majority of the leg work. Lessening the strain on our corporate support engineers. Review collected by and hosted on G2.com.

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Navisite Services Overview

What is Navisite Services?

Navisite is a modern managed cloud service provider that accelerates IT transformation for thousands of growing and established global brands. Through our deep technical knowledge and strategic relationships with the world’s leading cloud providers, proven delivery methodologies, platform-agnostic approach and worldwide network of highly specialized experts, we provide the capabilities and practical guidance customers need to successfully embrace IT change and move their businesses forward. Let us partner with you to navigate the now—learn more at navisite.com.

Navisite Services Details
Product Description

Explore Navisite’s robust portfolio of managed cloud services to accelerate your IT transformation.


Seller Details
Seller
Navisite
Company Website
HQ Location
Warrendale, PA
LinkedIn® Page
www.linkedin.com
1,186 employees on LinkedIn®

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Navisite Services Reviews

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Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

They help with the monitoring and maintenance of our SQL and other database servers as well as offer us cloud hosting services for a large portion of our server infrastructure. Review collected by and hosted on G2.com.

What do you like best?

They have a knowledgeable staff who is available 24/7/365 to assist with issues in the cloud or on-premises with our database servers and their cloud hosting is a pretty sweet deal. Being hosted on VMware it is pretty robust and they have a custom interface allowing you to interact with the VM's and manage elements of the network environment as well on your own. They assist in bringing in more complex VM imports and the like happily and are always willing to lend a hand and pitch in to assist with the environment. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes their sense of urgency is not the same as mine on some of the support tickets. At times I feel that a ticket should have a higher priority than it is receiving with them. This is usually remidied by a call to our account manager in the cases where it is extreme. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are Lowering our overall cost of doing business. We have DBA's available to us who are familiar with our environment 24/7/365 without hiring a DBA Department and in the cloud arena it takes what would be a reoccurring capital cost to replace servers and SAN's every few years and turning it into an opex that can be managed and is elastic based on our consumption of the resources thus allowing us to save money as we don't have to be fully deployed for peak loads at all times. we can scale the type and number of Virtual machines and resources to meet our increasing or dwindling demand based on our season of the year and the projects we have going. Review collected by and hosted on G2.com.

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President & CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We provide customers with a SaaS solution delivery form infrastructure hosted with Navisite. As a Saas provider, we decided to host our application on our own infrastructure but host that infrastructure with a partner. Review collected by and hosted on G2.com.

What do you like best?

High level of service & support along with ease of access when whenever we wanted to perform maintenance. We often perform maintenance work off hours and weekends and no matter when we needed access to our equipment, there was never an issue. The people were also great to work with from the security guards right to the NOC personal with whom we worked. Review collected by and hosted on G2.com.

What do you dislike?

It is difficult to find fault with Navsite, we really like all aspects of our relationship. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Take a facility tour and get to meet the staff who will be working with you on your program. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The biggest benefit we realize is that they are basically our IT department for infrastructure allowing us to focus more on customer facing opportunities. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite serves as our co-location site for many of our critical services - VDI, server and storage backup, and provides a second instance of our ERP environment. These services are rendered via a secure 10G link to our campus environment. Navisite facilities are 99.9% reliable and in the several years we've been using their services, we've never experienced and outage. Navisite's customer service has been responsive, competent, and friendly relative to setting up our environment and ongoing maintenance. Review collected by and hosted on G2.com.

What do you like best?

Before we decided to contract with Navisite, their engineers took the time to give us a tour of the facilities and answer the many technical questions my team asked. They were also willing to indulge our non-technical senior leadership with tours of the facilities and answered questions. My team appreciates the great customer service Navisite technicians have provided. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike is the cost of the services. While I understand the contracted services can be expensive, during the Pandemic when businesses are facing financial challenges, Navisite's pricing models should be adjusted or discounted to reflect the challenges we face. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Navisite provides us with a secure, reliable, and capacity-on-demand facility which essentially takes us out of the data center business. We no longer need to worry about upgrading our on-campus data center. Our campus leadership and our insurance company is pleased that we've chosen a proven partner to entrust our digital assets with. Review collected by and hosted on G2.com.

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Unix Team Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We used NaviSite to house physical servers to be repurposed as recovery tagets in the event of a disaster; outside of those times, those systems were host to test environments for some business applications (which allowed us to have a continuous indicator of the health of our connection to the site). We also house some replication targets in our racks at Navisite for our backup stack (software & hardware both), and have some targets for mirroring important data. Review collected by and hosted on G2.com.

What do you like best?

Our regional networking partner offers us amazing connectivity into Navisite, and that partnership is key to making the most of our deal with Navisite. The facilities are excellent. The uptime is great. The physical location has good highway access & parking. The front desk staff are fantastic. Our account rep is always helpful. Review collected by and hosted on G2.com.

What do you dislike?

There's no loading dock, as far as I know, so the last time we removed gear we had to haul our servers out the front door on a dolly, a couple at a time, and hoist them into our vehicles. They offer to "smart hands" but taking advantage of that can require more time than just hopping in my car and driving the hour to the facility myself. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I don't think there is anything to be wary of: Navisite has always been honest with us for the colocation services. We're happy with them as our colo provider. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Housing our test servers there provides redundancy in case of a serious problem with our main data center. (A previous DR provider "promised" to provide hardware in the event that we declared, but a promise isn't nearly as reliable as my gear already being set up and running.) This satisfies compliance requirements, and also gives us peace of mind. Review collected by and hosted on G2.com.

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Vice President Of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

I am using proofpoint mail filtering from Navisite. Review collected by and hosted on G2.com.

What do you like best?

It is really easy to use and appears to be doing a good job filtering out attacks. My user love the ease of checking the logs for potential mislabeled SPAM. Review collected by and hosted on G2.com.

What do you dislike?

Adding a user can be a bit cumbersome. I used to doing that myself and now I have to rely on someone else to do it for me. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I have had no complaints about the product and they are always quick to respond when I need their help. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I have greatly decreased the amount of SPAM, Phishing and outright attacks. It has really help with showing how much we are getting attacked with the monthly reports I can pull to show the ownership of the company. Review collected by and hosted on G2.com.

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PE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Navisite helped our company migrate from an on-site Exchange 2010 server to hosted Office 365. Review collected by and hosted on G2.com.

What do you like best?

The assistance prior to and during the transition alleviated a lot of the apprehension that would normally come with making such a large change in an organization. Review collected by and hosted on G2.com.

What do you dislike?

To be completely honest, there's really nothing I can put here. Navisite met or exceeded all that they had promised during the introduction and sales meetings as well as my expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are looking to migrate to Managed IT services or Office 365 hosting, definitely take the time to speak with a Navisite representative. They are knowledgeable, helpful, cost competitive, and their level of service is unrivaled. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

As a one man IT department serving and SMB, my time is limited. Managing and Exchange solution can be a full time job in and of itself. By transitioning to Office 365 with Navisite's assistance, it has allowed me to concentrate more on IT security, end user training, and disaster recovery. Review collected by and hosted on G2.com.

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GF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We host business services across some of Navisite's DC's, this was initially our backup provider but then became our primary due to their ability and how easy they are to work with in comparison to other hosting partners who make you fit into their model. Review collected by and hosted on G2.com.

What do you like best?

That they listen to what you need and don't try and squeeze you into their model, this was really important to us as other partners wanted to re-architect everything so it would fit them better.

It's also worth calling out that although they are a US company the UK are very operational, again comparing them to other providers the Navisite UK have the authority and ability to make decisions in UK hours which past providers would need to wait for the US to come on for a particular skill set or decision to be made. Review collected by and hosted on G2.com.

What do you dislike?

There's been a bit of a personnel change with resource allocated to our account but it's not impacted us and the core people are still as active as they were from day 1. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Their hosting centres are some of the best we've used, this was a problem for us with past partners but these are very well managed and organised. Review collected by and hosted on G2.com.

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COO
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite delivers and maintains virtually all of our IT infrastructure including our ERP, desktop environment and websites Review collected by and hosted on G2.com.

What do you like best?

We particularly like that Navisite takes complete ownership of our environment. It's good to have a central location for all inquires and issues with expert maintenance and advice. Review collected by and hosted on G2.com.

What do you dislike?

Because of the size of organization, it can be a bit time consuming finding the correct team for specific issues Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our internal IT infrastructure has been reduced to a bare minimum. We no longer maintain a full time IT staff and using Citrix as a desktop has allowed us to minimize our hardware costs. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite helps us maintain customer facing web sites and data. Review collected by and hosted on G2.com.

What do you like best?

Ability to quickly add VMs and Public IP addresses as needed. Also like the ability to create VPN between our local site and Navisite Cloud. Review collected by and hosted on G2.com.

What do you dislike?

Prices are a bit higher than I would like but are still low enough that we can profitably host client data there. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The main problem we are solving is that we cannot host client data ourselves due to up time requirements both for power and bandwidth. With Navisite this is not an issue. Review collected by and hosted on G2.com.

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PI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Power upgrades on our database racks. We haveold systems with less power on our racks. Navisite helped with upgrading power circuits and pdu's all online without any interruption. Engineers were super helpful over all tasks during the covid pandemic they went above and beyond to make things possible for us. Awesome experience. Review collected by and hosted on G2.com.

What do you like best?

Exceptional customer service, their engineers reach and ease of doing business. Been thorough on concept and explained well to me all necessary changes. Really helped make us deploy servers with short to last minute notice. Review collected by and hosted on G2.com.

What do you dislike?

Nothing wrong with them at all, They are absolutely best at what they do. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Just go with them! One of the, if not, best in business. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Data center requirements. Almost full remote services are available. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

DBA Services, Agile Upgrade Review collected by and hosted on G2.com.

What do you like best?

All the teams I worked with are Knowledgeable and responsive Review collected by and hosted on G2.com.

What do you dislike?

I am yet to find out something that i dislike about the team I have been working with Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Apart from database administration, we did Agile Upgrade , implemented Mobile Approvals and have been applying security patches every two months. We have very small IT team and so ability to use Navisite team and work on the projects is a huge benefit to the company. Review collected by and hosted on G2.com.

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GM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We added Duo 2fa to the VDI. We are now working on a new 9.0 DaaS Platform Review collected by and hosted on G2.com.

What do you like best?

Since Navisite has been hosting VDI Platforms for years there is some skilled people across teams to help with any issues. Review collected by and hosted on G2.com.

What do you dislike?

On our current 8,0 platform their are a lot of issues which can't be fixed. The most obnoxious, and time consuming is User Profiles going to TEMP profiles. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Tour their facilities. Ask a lot of questions. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Most of the problems are described in the proir question. I am hoping the benefits are that the new platform addresses these issues and works without issue (at least for a year or so) Review collected by and hosted on G2.com.

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PH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite is used to manage our 365 environment.

Creating shared mailboxes, granting and removing permissions, and general account permissions and management. Review collected by and hosted on G2.com.

What do you like best?

They are always quick to respond and get things resolved within a couple of hours. I've yet to have a bad experience with them. Review collected by and hosted on G2.com.

What do you dislike?

I would like to manage these services myself but that is up to our head of IT not Navisite. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are looking to subvert your work load for the 365 environment and keep the total security of you users then you should consider Navisite. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

It helps keep our ticket queue down and the 365 environment safe from bad actors. Review collected by and hosted on G2.com.

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GE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We used Navisite for our Hosted Public DNS services Review collected by and hosted on G2.com.

What do you like best?

They are very responsive. Most request are done within a few hours, and no longer than 24 hours. Review collected by and hosted on G2.com.

What do you dislike?

The web interface could be more interactive and informative when managing our account. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We were trying to get out of the business of hosting and maintaining our own in house public DNS servers. The services offered by Navisite allowed us to move that service to a cloud provider reducing the on-prem footprint we have and need to manage our own infrastructure. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Hosted services for MS Office 365 Review collected by and hosted on G2.com.

What do you like best?

Easy to get a hold of whether by phone or email Review collected by and hosted on G2.com.

What do you dislike?

When my services were sold to a different company! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Technical help and user assistance for Office 365 issues was stellar, and took a lot off my plate! Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

They were our cloud infrastructure partners that we were utilizing for hosting our external customers. Review collected by and hosted on G2.com.

What do you like best?

Initial infrastructure setup was simple. Review collected by and hosted on G2.com.

What do you dislike?

Inconsistent customer support for our us. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We utilized them for hosting our external customers on Cloud. Review collected by and hosted on G2.com.

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VP Product Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Housing Virtual Data Centers Review collected by and hosted on G2.com.

What do you like best?

Security and reliability of the data centers Review collected by and hosted on G2.com.

What do you dislike?

Naviste has out of country support center Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Understand and document the support plan within Navisite Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Hosting our applications in the DC Review collected by and hosted on G2.com.

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GM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We had challenges with our team certain email functions and associated apps. An email to Navisite tech support helped walk them through solutions in a very short time. Their response time and detailed solutions saved the day! Review collected by and hosted on G2.com.

What do you like best?

Quick and thorough response to our needs Review collected by and hosted on G2.com.

What do you dislike?

We haven't found anything we don't like about their service Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

They keep our team toward company goals and not bogged down by problem solving. Review collected by and hosted on G2.com.

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PI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

They assisted with migration from one DC to NS and ever since then helped run our estate smoothly Review collected by and hosted on G2.com.

What do you like best?

The DBA and Operation Team supports us understanding the urgency Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I would to change at NS, but would like the good work to continue Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They are the best in what they do for us. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

24x7 DBA Support Review collected by and hosted on G2.com.

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GT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

They helped copy our exchange server and update it to Microsoft 360. It was a pretty seamless process. I really appreciated their services. Review collected by and hosted on G2.com.

What do you like best?

The ease of use of their portal and their customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike?

I, for one, did not see any things that I disliked from my interaction with Navisite. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Manage our email services. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Helped us implement and support a Proofpoint spam filter Review collected by and hosted on G2.com.

What do you like best?

The team was very helpful in the implementation process Review collected by and hosted on G2.com.

What do you dislike?

Sometimes they are difficult to get ahold of for support Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Get a direct line for a support agent their ticketing system can be slow Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Filtering out a fair amount of phishing emails to keep out organization safe Review collected by and hosted on G2.com.

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GC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Cage reduction, migration

Ptp services

Remote hands

Feature updates and communication Review collected by and hosted on G2.com.

What do you like best?

Uptime and seamless maintenance

Customer support response Review collected by and hosted on G2.com.

What do you dislike?

With the changes and updates to services provided over the last few years, there isn't much to dislike at this point. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Uptime, latency reduction, security

Migrations and efficient use of datacenter services Review collected by and hosted on G2.com.

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PA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Navisite supplies our company with Internet access Review collected by and hosted on G2.com.

What do you like best?

The best part about using navisite is that we have very few problems Review collected by and hosted on G2.com.

What do you dislike?

When we do have problems sometimes it is hard connecting to the right people Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

They give us a multihomed Internet connection which would be difficult and expensive to do on our own. Review collected by and hosted on G2.com.

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PC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Server provisioning

Keeping the servers update to date ( OS and Security Patches) Review collected by and hosted on G2.com.

What do you like best?

Dedicated team to work with us

Escalation Path

Account Manager - Availability Review collected by and hosted on G2.com.

What do you dislike?

Global Coverage - DCs across the globe

US DC should be an advantage Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Managed Infrastructure

Managed Backup services

Managed Monitoring Services Review collected by and hosted on G2.com.

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GH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Colocation for our network servers Review collected by and hosted on G2.com.

What do you like best?

Customer service to address or follow up our requests through our ticket system. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes lack of updates on the ticket system from the techs. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

remote hand service is very helpful in installing equipment on our colo. Review collected by and hosted on G2.com.

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