Verified User in Education Management
CE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"The greatest"
5/5
What do you like best about NAVEX One?

It is really great for the GRC planning. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Nothing major to complain about the product. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Mostly the planning of GRC data. Review collected by and hosted on G2.com.

JM
Jeffrey M.
Director, Real Estate
Small-Business (50 or fewer emp.)
"Disappointed in customer experience"
0.5/5
What do you like best about NAVEX One?

The product served our needs, but was too expensive for what we were using it for Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The cost was way too high for an ethics hotline that received an average of less than 2 calls per year Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Navex one solved the problem of not having an anonymous reporting mechanism in place for employees Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Don't make the same mistake we did"
0/5
What do you like best about NAVEX One?

The compliance videos were pretty good. Not as cheesy as some other alternatives. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The customer service and anyone who is there to "help" you is extremely rigid, unfriendly, and unhelpful. This is not an isolated incident. This is over a dozen calls and even more e-mails trying to resolve issues. I've never experienced anything like it anywhere else. Not only can I not endorse Navex, I would caution anyone who is considering them to carefully consider other options first, and secondly, do NOT sign a long term contract! If they showed any interest in resolving even one of our concerns, this would be a very different review. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

We used them for compliance training and content. You are limited to every other year though, which is not an ideal set up for many companies. Upgrades for newer or different content is expensive. Review collected by and hosted on G2.com.

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Lockpath's risk management practices were stellar"
4.5/5
What do you like best about NAVEX One?

Audit History and Keylight cloud delivery method was stellar. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Everything was on par and the risk management software was exactly on par with competitors. Would highly reccommend Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Risk Management Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Sales-focused and bureaucratic leadership"
0.5/5
What do you like best about NAVEX One?

Uptime is generally reliable and the interface is easy. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Dealing with them for any little change costs money and requires a lot of time—incessant upcharges. Review collected by and hosted on G2.com.

Recommendations to others considering NAVEX One:

Don't walk away...run! Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Helpline Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Enterprise (> 1000 emp.)
"Ethics Point hotline reporting platform"
3.5/5
What do you like best about NAVEX One?

The customer service for the Ethics Point hotline platform is great. I've never had a problem and they have responded timely. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The reporting is clunky. Its hard to generate a useful report or to filter the data in a meaningful way. Review collected by and hosted on G2.com.

Recommendations to others considering NAVEX One:

The reporting capabilities are not the easiest to work with. Review the reports generated from NAVEX to determine how well it will work for you. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

It provides an excellent platform for receiving, logging and tracking calls/reports to the ethics platform. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Hotline Benchmarking"
1.5/5
What do you like best about NAVEX One?

NAVEX has a global reach, and the hotline can be scaled up as part of a larger compliance package. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Navex has poor customer service; implementing anything takes significant time and (additional) costs, and they always try to up-sell you. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Moving to a more agile and technology-friendly platform that reduces the barriers around whistleblower complaints. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Stay away - clunky product and bad business partner"
0.5/5
What do you like best about NAVEX One?

We used for HIPAA and compliance training and the training modules were decent and had reasonable content Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Navex was and is a bad business partner and vendor and I would never want to work with them again and recommend against doing business with them. An executive who is no longer with the company purchased and was clearly oversold. I reached out to renegotiate or figure out a way to partner, and Navex was completely unwilling even though the sold 4 times as many as we had employees at the time. I understand that they had a contract, but they also had an unhappy customer and were completely unwilling to work with us.

Regarding the product, we purchased several modules and I have a different log in for each, which is cumbersome. In addition, while the some of the trainings were decent, the set up for notifications is not intuitive and some of the shorter trainings have low information density (i.e. a 10 min burst course could be done in 5 min or less). Review collected by and hosted on G2.com.

Recommendations to others considering NAVEX One:

Avoid! They are not a good business partner so there is no reason to go with them when you can find alternative vendors Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

HIPAA and compliance training and policies. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Valuable resource"
4/5
What do you like best about NAVEX One?

The online platform is easy to work with and provides an organized tool to manage our cases. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The phone support could be improved. The call taking process is not always thorough. Review collected by and hosted on G2.com.

Recommendations to others considering NAVEX One:

Spend time evaluating the call intake process. This needs customization to be effective. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

They help us manage cases for our whistleblower program. Review collected by and hosted on G2.com.

PF
paula f.
CONSULTORA
Small-Business (50 or fewer emp.)
"Keylight a GRC Platform for Organizations with Big Business Vision"
5/5
What do you like best about NAVEX One?

Currently what I like most about these products is its ease of configuration, you don't need much knowledge at the excellent level to be able to perform this configuration. This saved us a lot of time and money. And today in our organization we need a lot of interaction between time and money and he has done us that favor. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I don't have many negative comments about this product, but I believe the reporting features are a bit mediocre yet. Stage transition dates are not reportable. And its support in the 21st century is still a little flawed. Review collected by and hosted on G2.com.

Recommendations to others considering NAVEX One:

Currently in our company we are highly recommending this product to our customers and partners, because if you want to track SLAs in any of the workflows / processes, you will be able to inform the vendor in advance so that professional consultants can customize the information tables of a great way. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

In our organization we are currently very happy with keylight, as it has been helping us a lot. An excellent and high quality program. Your safety level is excellent and it helps us a lot. Review collected by and hosted on G2.com.