Verified User in Alternative Medicine
UA
Verified User in Alternative Medicine
Mid-Market (51-1000 emp.)
"Easy and fast: excellent experience"
5/5
What do you like best about NAVEX One?

Easy and fast, and the practicality facilitates the use of the tool Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

at the moment without difficulties due to the ease of the platform Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Help understand the research conducted and improvements for them Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"Please make the search engine more user friendly."
0/5
What do you like best about NAVEX One?

The favorite feature is a positive with the program. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

It is extremely difficult to find policies using the search engine. If the exact policy name isn't used, you will not be able to find it. Please update the program to be ablet to search policies using included words. It is frustrating when needing to find policies quickly. At times you can't even find a policy even using the search engine. It's frustrating when needing a policy in a hurry. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

None that I am aware of Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for your feedback. We appreciate your input on improving our search engine functionality and will definitely take your suggestions into consideration to enhance the user experience. Our goal is to make finding policies easier and more efficient for you. If you have any specific examples or additional feedback, please feel free to share them with us. We want to ensure that NAVEX One meets your needs and helps you access policies quickly. Thank you for being a valued user, and we look forward to making your experience better.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"Essential for Policies, But Search Needs Improvement"
2.5/5
What do you like best about NAVEX One?

I need it for accessing policies at work Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Difficult to search using relevant keywords. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

When searching for a policy or procedure, I should be able to use a keyword related to the topic. For example, if I type "hyperkalemia" the procedure to maintenance potassium should populate. We are required to know the specific, long, wordy titles to find policies we need faster than we can. I should be able to type a relevant word and find related policies. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for sharing your feedback with us. We appreciate your insight on the search functionality within NAVEX One. We understand the importance of easily accessing policies at work. We are continuously working to improve our platform, and your feedback will be shared with our development team to enhance the search capabilities for a more efficient user experience. Thank you for your valuable input in helping us make NAVEX One even better for you.

Verified User in Human Resources
UH
Verified User in Human Resources
Enterprise (> 1000 emp.)
"Excellent Platform for Managing Risk"
5/5
What do you like best about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas of the business allows for cross department collaboration and management. It integrates well with other platforms and is mainly easy to use. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

It can be a little clunky to begin with, understanding the various sections and elements of the platform. However once you are an established user, this is easy to implement and use. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Managing HR cases, ensuring sensitive information is stored on a highly secure platform, limiting the participants able to access this information and reducing GDPR breach risks. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for your positive review of NAVEX One! We're glad to hear that you find the platform's features useful for managing and highlighting risk, its integration with other platforms and how NAVEX One is helping you manage HR cases and reduce GDPR breach risks. Thank you for sharing!

MK
Manik K.
Technical consultant
Enterprise (> 1000 emp.)
"One stop for organization compliance training course"
5/5
What do you like best about NAVEX One?

Smooth training courses at one place. There is no lag I felt ever wherein in some other products related to training courses I had restarted several times. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I have nothing to dislike it. The product is totally amazing. Go for it Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Compliance training at one place easy to learn stuff which define tly one can implement in their organization. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for your positive feedback! We are so happy to hear that NAVEX One is helping you with compliance training and implementation in your organization.

AT
Alejandro T.
HR Director
Enterprise (> 1000 emp.)
"System very complete to follow up and manage training, ethics awarness, and hotline issues."
5/5
What do you like best about NAVEX One?

Easy-to-use software, customer support, training and awareness materials available Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Too many emails received and constant changes of account manager. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Hotline management and training materials. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for your positive feedback on the ease of use, customer support, and training materials provided by NAVEX One. We strive for excellence and take your feedback into consideration as we make improvements in these areas.

Verified User in Chemicals
AC
Verified User in Chemicals
Enterprise (> 1000 emp.)
"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."
0/5
What do you like best about NAVEX One?

We do not enjoy Navex. It has been a difficult and unwieldy experience, with a lack of customer support. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Third party due diligence. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

We're truly sorry to hear about your challenging experience with NAVEX One. We strive to provide excellent customer support and make pricing information easily accessible. We appreciate your feedback and will address these issues promptly. Our team is dedicated to improving our services to better meet your needs. If you have any specific concerns or would like further assistance, please don't hesitate to reach out to us directly. Thank you for sharing your thoughts with us, and we hope to have the opportunity to make things right for you.

RM
remedy m.
Lab Manager
Mid-Market (51-1000 emp.)
"Page lay out issues after uploading the document"
2.5/5
What do you like best about NAVEX One?

ease of use. easy to navigate. user friendly Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Compliance and document control solutions Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

Thank you for your feedback on the ease of use and navigation of NAVEX One. We understand the frustration of encountering layout changes when uploading documents and would like to assist. Please provide us with your contact information, access the NAVEX Global Community at https://support.navex.com/s/ or reach out to our support team directly at 1-866-297-0224, Press 3, and International Customer Support at +44(0)20 8939 1650 so we can help address this with you. We sincerely appreciate your feedback.

Verified User in Banking
AB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Ethics Hotline Test"
2.5/5
What do you like best about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission. Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Unknown at this time Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One
Edit edit

We're glad to hear that you found NAVEX One easy to use and that our call-in personnel were helpful and pleasant. We would be delighted to speak with you about your test submission and answer any questions you may have about NAVEX One. Please feel free to reach out to us at: https://www.navex.com/en-us/contact-us/. Thank you for sharing your feedback.

Marco R.
MR
Marco R.
Head of Compliance Europe
Mid-Market (51-1000 emp.)
"Great evolution"
5/5
What do you like best about NAVEX One?

Adaptability and vaste offering of services globally Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports Review collected by and hosted on G2.com.

What problems is NAVEX One solving and how is that benefiting you?

Process flow and repository Review collected by and hosted on G2.com.