Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"Naverisk making admin easier."
5/5
What do you like best about Naverisk?

As someone who works with company administration, Naverisk has made reporting and administrative work much easier, the reports the system offers cover a variety of features and give us the option to monitor many aspects of the system.

Naverisk's customer support is also very efficient and is always willing to assist even when the questions may be complicated and as the system is used on a daily basis, this kind of support is very important.

Naverisk also constantly works on developing and adding new features that make the system better and more user friendly. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

The ticket search feature can be a little clunky.

The system would benifit with a service overview that woould make it easier for technicians to see what services the company as a whole has assigned to it. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Navrisk assist us in creating a centralised place to not only assis our clients through patch deployment but also in monitoring and suport of our client base, this saves time an effort and frees us up to take on more work Review collected by and hosted on G2.com.

JM
Johnathan M.
Owner
Small-Business (50 or fewer emp.)
"Efficient & Reliable RMM"
4.5/5
What do you like best about Naverisk?

Using the cloud based option, RMM & ticketing system suits our needs. Product development is ongoing. Responsive support. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

The ticketing interface could be improved. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Remote monitoring & proactive responses. Review collected by and hosted on G2.com.

RB
Robbert B.
Small-Business (50 or fewer emp.)
"Always available, always able to monitor client sites - no matter where we are!"
4/5
What do you like best about Naverisk?

Simple and Easy to use and understand. I use the software everyday. Customer Support always gets back to you quickly. We have not even used all the available features yet, but when we do start using them, things will get even better! Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

When remote support goes down, usually after an update, but gets fixed quite quickly! Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Connectivity monitoring, we can always see when a site goes down or if a PC needs attention Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Positive"
5/5
What do you like best about Naverisk?

Streamlined our operations and has provided useful insights. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

Process for performing software upgrades can be cumbersome. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Automating, managing and reporting of client networks. Review collected by and hosted on G2.com.

RM
Rene M.
Small-Business (50 or fewer emp.)
"Great experience using functional Naverisk."
4/5
What do you like best about Naverisk?

Creating projects and adding multiple users to a ticket.

The various reporting function that are available.

Being able to create script packs.

Console option when viewing a device.

All the device information that pulls through.

Ease of Implementation. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

It is not easy to find an old ticket that I had worked on before. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Monitoring function helps pick up issues with low storage or continous high utilization of resources like RAM CPU. These issues can be resolved before hardware failure. Review collected by and hosted on G2.com.

Santash R.
SR
Santash R.
IT Technician
Information Technology and Services
Small-Business (50 or fewer emp.)
"Efficient, Fast Patch Managment, Remote Support Champion"
4.5/5
What do you like best about Naverisk?

Splashtop remote support and the various other methods for remoting, Patch management :) Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

The fact that at time we cannot use remote control, it doesnt always work but when it does it is stable. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

It helps with keeping devices protected with patch management and i love the way they have now intergrated Eset AV into their system Review collected by and hosted on G2.com.

Justin N.
JN
Justin N.
Help Desk Technician
Small-Business (50 or fewer emp.)
"Naverisk Reveiw."
5/5
What do you like best about Naverisk?

Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices

pulling reports from Devices

User Friendliness.

Customer Support was helpful

Adding clients into the system was simple and effective. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

Searching for specific tickets need to be improved. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Assisted with the user friendliness that I struggled with the pervious RMM Managment Review collected by and hosted on G2.com.

AD
Anthony D.
Owner/Member
Small-Business (50 or fewer emp.)
"Great all-in-one IT management solution"
5/5
What do you like best about Naverisk?

Naverisk provides all the most needed tools in one place, Remote access, chat, patch management, Asset tracking, ticket management, monitoring alerts and more. It simplifies our job. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

For the on-premise version we run, the upgrade procedure for the software could be better automated. The process is manual and bit long, but the staff does help immediately upon any issues. Review collected by and hosted on G2.com.

Recommendations to others considering Naverisk:

While there are many alternatives, in the 30+ years of my IT experience, the staff at Naverisk have been one of the most responsive and helpful teams we have ever worked with as far as software goes. While many "all-in-one" packages don't live up to the hyper, Naverisk is continually listening to it's partners and users and constantly making improvements. It has been a pleasure working with them and I have to say our success and growth has a lot do with the efficiency Naverisk gives us. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

Naverisk allows us to manage more systems with fewer technicians, in a single platform that makes our jobs easier. Review collected by and hosted on G2.com.

Mark M.
MM
Mark M.
Chief Technology Officer
Small-Business (50 or fewer emp.)
"Naverisk Review"
5/5
What do you like best about Naverisk?

Naverisk allows for a very easy and intuitive way to control devices and ensure nothing is missed. I like the fact that you can display all devices and see with a single click what if any issues there are. Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

Not much, there could be better reporting but to be honest they are adequate what would be really handy is a month end client report that looks professional and can be automated to send out. Review collected by and hosted on G2.com.

Recommendations to others considering Naverisk:

The overall platform is excellent and having tried many RMM platforms Naverisk is by far the best we have used. Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

It saves our MSP business loads of time agent deployment is very easy and the agent is lightweight, having the ability to add a sys tray icon for clients to report issues is great and has cut down calls to our helpdesk. Review collected by and hosted on G2.com.

JD
Jordan D.
Service Desk Analyst
Small-Business (50 or fewer emp.)
"Remote Work Using Naverisk"
5/5
What do you like best about Naverisk?

The ease of accessibility and availability. Just a single button press and you can connect to peoples PCs. Im going to make up the % but it seems like a 99% success rate to getting onto PCs too which is super important when working remotely for 100% of our customers Review collected by and hosted on G2.com.

What do you dislike about Naverisk?

Dislike the actual user interface for the servicedesk tool. Also the search function is terrible in every way. Finding old tickets or archived information is a nightmare. The tickets look horrible too and everything seems to be in plain text rather than a UI Review collected by and hosted on G2.com.

What problems is Naverisk solving and how is that benefiting you?

We are able to run scripts and deploy new programs / updates etc through Naverisk without manually going over everything. Anyone anywhere has an issue but has internet, we can connect up in 30 seconds and be assisting them. Its made so many tasks that needed onsite visits remote only Review collected by and hosted on G2.com.