I’ve mainly used Navan whenever I’ve needed to manage work-related travel, and I like that everything is available in one place. Instead of booking flights and hotels separately and then keeping track of confirmations across different emails or apps, I can manage the entire trip through a single application.

The interface is easy to use, and it’s straightforward to view trip details, booking status, and travel updates without digging around. I also appreciate that expense-related information is connected to each trip, which means there’s less manual work later when I’m submitting expenses or double-checking what was spent.

For someone who travels occasionally for work, it makes the whole process feel more organized and saves me time. Review collected by and hosted on G2.com.

I haven’t had any major issues with it so far. The only thing I’ve noticed is that some travel options I can find on other booking sites don’t always show up in the company travel portal due to corporate travel policies. That’s understandable, but it can sometimes limit the number of choices available.

Aside from that, the booking experience has been smooth overall, and I haven’t really run into any significant problems. Review collected by and hosted on G2.com.

Navan provides a one-stop shop for corporate travel and expense management where so many of its competitors only offer one but not the other. This means in addition to automating employee expense claims and reimbursements, we're able to administer and update company travel and expense policy in real time to ensure compliance as well as a smooth employee experience. Review collected by and hosted on G2.com.

Unfortunately, Navan is not able to integrate with multiple instances of QuickBooks Online, which is our key accounting software. This introduces some additional manual work to export and import the data from Navan into our general ledger each month. Review collected by and hosted on G2.com.

Navan provides a modern and intuitive platform for managing business travel. The booking experience is straightforward and it helps streamline processes and improve visibility. We particularly value the flexibility of the platform and the continuous support from the Navan team. As with any implementation, there are areas that require configuration and adaptation to specific business requirements, but overall the solution delivers significant value. Review collected by and hosted on G2.com.

The standard workflows do not always cover every company-specific scenario, particularly for complex travel policies, allowance calculations, and expense processes. Some topics require discussions with the Navan team to identify the best approach, but the platform continues to evolve and improve through configuration and ongoing collaboration. Review collected by and hosted on G2.com.

How quickly and efficiently the representatives are able to assist with travel arrangements. Any and all questions are answered within the same day. During our company integration, there was an issue with some workers emails not allowing them to login, but Teddy and our IT department were in constant communication to figure it out. Having searched for personal bookings, I also enjoy the multitude of options available and the speed in which results populate. I am excited to book and promote this user friendly experience to others in my company. Review collected by and hosted on G2.com.

So far, I have not had a negative experience. Review collected by and hosted on G2.com.

It is nice to be able to see where all your travelers are at any given time and easily find receipts for trip purchases. Review collected by and hosted on G2.com.

flights don't always show when they are available directly on airline site, customer service SUCKS! Many people in our organization call to receive help with trip changes or canceled flights rebooking and are told "There is nothing we can do about it" and our employees have to figure it out on their own. We went through implementation with more questions than answered and just told "sorry, that is just how the platform works" when told during the sales process that a function was available and it is clearly NOT! Paying $30 a trip in fees to not have any benefit from the platform. Our discount codes that we have as a company STILL have not been uploaded to their site for us to use and we have been using them for 7 months! Paying more for hotels than we should! When brought up, acted like it was OUR fault for not following up with them to get them added. How were we supposed to know that there was an issue if they didn't inform us. Our project manager canceled meetings regularly and didn't answer our questions when we emailed. When asked to explain where the "trip savings" came from they did not have an answer ... just expected to believe the dollar amount. Review collected by and hosted on G2.com.

From an admin POV, I like that it gives us better control over what employees book for corporate travel, while avoiding the usual back-and-forth we used to have when booking on their behalf. Now each employee can choose their own trip proposals and send them for approval, with a wide range of options and clear pricing so they can find the most cost-effective choice while still staying within our policy (which we were able to set up beforehand). I believe it's pretty user friendly compared to other apps and we can find cheaper alternatives than booking with other apps. Additionally, we can reach out to Navan Support when needed, which have a fast response rate and also take care of calling hotels/airlines for us when needing to solve an issue. Review collected by and hosted on G2.com.

Although it is pretty user friendly, some employees have missed some important information because they couldn't find it in the page they were at (for example, the fact that they need to input their corporate credit card before submitting a proposal so they can have it handy when attempting to book after approval). I also would like to have better customization of the necessary fields they need to complete upon submitting a proposal (for example, we need them to provide a job code from the start, and that should be an obligatory field). I would also like to be able to filter the proposal and booking approvals report and see which ones have been already booked without needing to click each one. It would also be helpful to be able to toggle on and off options accoss regions (for example, we don't allow US travelers to book basic economy, but we do allow EMEA users to go it, but we can't toggle it off for the US without taking it off EMEA). The AI assistant on the support chat needs to be refined Review collected by and hosted on G2.com.

Navan works best for expense management because it includes policy management and auto-approval workflows. The policy setup is very versatile, with multiple configuration options and different approval mechanisms.

Navan Travel is also strong, with plenty of booking options and rule-based approval controls. Hotel bookings are especially easy in Navan, since you can book based on the location where the event is being held.

Navan also stands out for its card program: employees can be issued a Navan card to use during trips.

Navan UI is very user friendly and its OCR mechanism helps with creating expense claims automatically.

Navan team is friendly for onboarding and post Go Live support.

Navan has integration with Okta, Slack and Sage Intacct which we use extensively, Review collected by and hosted on G2.com.

The Navan application needs further development to better suit India-specific requirements, such as broader coverage of travel destinations within India, card programs that support INR, and an automated expense reimbursement process so employees in India can be paid back automatically. Review collected by and hosted on G2.com.

The UI is very easy to navigate, the integration wont need a too technical person so its very easy but it has its drawback where you cannot customise it to your needs and the Navan team wont have proper logs and support to debug the tricky cases. The performance is good because they have drag and drop feature that helped to create expenses easily. Its missing AI intellegence I dont see much features. The OCR from the recipiet feature is really good and commandable. The policies are easy to configure. Review collected by and hosted on G2.com.

The only thing I dislike is the integration piece where there was issue with the customisation and nobody could help us they just told us to redo the integration again but then we never had any issues. So i guess its really a good product just had one hiccup. The navan cards, brex integration is really good. Review collected by and hosted on G2.com.

Over the past year, I have used Navan's business travel tool multiple times to book my off-site visits. It's an easy, no-nonsense flow while making the travel booking. It gives you good options to choose from, along with the decided budgets. There are direct options to download trip-related artifacts, such as flight tickets, in one click. The feature that I liked the most is the Slack notification it sends you to do a web check-in as soon as the check-in window opens - that is very helpful. Review collected by and hosted on G2.com.

One issue that I faced recently was while submitting a food reimbursement. The bill had taxes listed separately (CGST and SGST), which were not auto-captured from the receipt, and I had to manually update the tax values for logging the expense. It's not a big deal, but it would be great if the OCR reads the taxes and adds them automatically instead of having to do a manual entry. Review collected by and hosted on G2.com.

What I find most useful about Navan is how it combines travel booking and expense management in a single platform. It's easy to book trips, expenses are automatically matched to travel, and the mobile app makes it simple to manage employee travel while on the go. It saves time, reduces administrative work, and makes the whole travel process much more seamless. Review collected by and hosted on G2.com.

some distribution issues. Airlines need to engage more Review collected by and hosted on G2.com.