It stores associates’ rewards accounts and demographic information, so we don’t have to re-enter those details every time we book a flight, hotel, or rental car for an employee. Review collected by and hosted on G2.com.

Right now, we only receive rewards for booking hotels in Navan, but it would be a big plus if we could earn personal rewards for any bookings made in Navan. Review collected by and hosted on G2.com.

I like that Navan consolidates travel booking and expense management into one platform, replacing a fragmented process. It gives me real-time visibility into company travel and expense spend by category without pulling reports across vendors, which has been the biggest time saver. I also appreciate that booking and expense live in one system tied to the card, so policy gets enforced automatically at the point of purchase. Additionally, our CSM is great at helping us with questions about the platform. Review collected by and hosted on G2.com.

Recently, we have had some travelers get to a hotel booked through Navan on the company card and then the hotel charges their personal card for the entire stay, rather than just incidentals. Review collected by and hosted on G2.com.

Navan offers great agent service and has been incredibly helpful with their quick responses and assistance, especially for complex queries. I love how the platform keeps us updated with emails about any issues, which is crucial for my role. The platform is quite speedy for logging in and out, making it easy to understand where problems may occur. It’s a reliable self-serving platform that helps reduce stress for staff by being intuitive and user-friendly. My favorite part is the amount of saved information on accounts, making business travel easier and more reliable. The initial setup was swift and simple, thanks to a strong relationship with our Navan team and account managers. Review collected by and hosted on G2.com.

I think Navan, although it is a quick platform, struggled with the speed at which they deliver information - for example, when loading flight/ trip options. Navan takes a very long time to load all options and this definitely aggravates staff who are maybe in a rush or are needing to book urgently. Another thing that I would flag is that Navan does not label Eurostar bookings in the correct way which has been known to confuse staff members. Navan labels the Eurostar class options incorrectly, leading to staff booking the wrong class, and then being unable to change their options until they are physically at the station ahead of time. This should be a simpler and more clear process. Review collected by and hosted on G2.com.

I really like that Navan (Formerly TripActions) is a super easy-to-use platform. It has a lot of possibilities and the way it is organized is very accessible. Review collected by and hosted on G2.com.

What should be improved is the customer service. Recently, we had an incident with some travelers who had to catch a train, and on Thursday afternoon an issue arose because the tickets for those travelers were not issued, and Navan was not able to solve the problem until Friday afternoon, considering that the travelers were going to catch the train on Monday at the first hour of the morning. As a result, we were forced to buy other tickets outside the platform, although later on, the platform took responsibility for that incident and refunded the money for the initially purchased tickets. Review collected by and hosted on G2.com.

I like that Navan (Formerly TripActions) contains both self-booking trips and expenses. I believe they have pretty good analytics(charts) for managers, making it easy to understand what's going on. Review collected by and hosted on G2.com.

They sold us on features that weren't released yet, and we had to wait half a year for something we needed urgently, also some of the features just didn't work(Slack integration and per diem in advance), even though they sold it to us. The onboarding coordinator was terrible, didn't answer questions, and pushed us to go live on their schedule with a penalty fee for delays. We weren't informed about many things before release, like users receiving notifications without app access. Security problems haven't been fixed for months, and technical support for admins was terrible. We had to contact their CEO on LinkedIn to get an invoice, and they ignored us for months but demanded immediate payment when they sent the invoice. Review collected by and hosted on G2.com.

It's intuitive, easy to use and to understand it. I also like the UX, it's clean and modern. Review collected by and hosted on G2.com.

I use it at a corporate level, and the implementation of the platform wasn't easy at all, although we've been told it wouldn't take long to set it up. Review collected by and hosted on G2.com.

I like that Navan (Formerly TripActions) keeps everything in one place, which makes it really easy. I appreciate the ability to streamline options for changing flights and seats directly on the platform. If I have any issues, I have access to a chat rep or an AI rep who helps with questions immediately. I can log in at any time and get all the transparent pricing upfront. It's also great that the setup was very easy, only taking about three minutes to sign up and fill in my information, allowing me to see pricing immediately. Review collected by and hosted on G2.com.

I like the fact that we can speak to somebody if we have an issue, but it doesn't really give you the option to talk to a real human. Sometimes specific questions in rare cases might need the human to kind of understand the complexity of whatever the travel issue could be. Review collected by and hosted on G2.com.

There are so many helpful things Navan offers us.

Firstly, the price checker has saved us a lot of money as previously travelling employees would find their own flights and hotels. As these wre being billed to the company they would not compare prices, using Navan has ensured we are always getting the best price possible and have the option to reject the spend if it is over our company threshold.

The weather warnings are also great, and have helped us a few times ensure our staff are safe and leave the high risk areas if required to do so. Review collected by and hosted on G2.com.

I do not use the system enough to have any downsides. I use the software for reporting business travel and the reporting / administration side of things works flawlessly for what I need Review collected by and hosted on G2.com.

I'm a big fan of the personal travel rewards I can earn while traveling for work, definitely a nice perk to have! Review collected by and hosted on G2.com.

Navan has handled our travel for work amazingly, we did have one issue where a travel partner (priceline) didn't book my hotel accurately, so had to call Navan support, but they were helpful and able to get me sorted out Review collected by and hosted on G2.com.

I use Navan every week for travel, and my expenses are reimbursed through it. The UI is very good and fast, and I had never experienced any slowness until now.

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I could not see SMS system if we submit any transaction we should get SMS also Review collected by and hosted on G2.com.