Good webpage design, clear tabs and easy workflow throughout the app. There are easy references to past transactions that helps us finish our regular tasks on time. I see good perks like rewards being generated. This helps us plan some personal trips in Navan. Review collected by and hosted on G2.com.

One quick thing I suggest to keep some past bills readily available so that we can use those formats and add the latest bills. This will help us quickly work with Navan and finish our regular transactions on time. Similar to rewards, if there are ways we can add our credit card and earn point, if there are Navan based cards that we use to get 3%-5% cash back, it helps us work and effectively utilize the app in a more meaningful way. Review collected by and hosted on G2.com.

I like the many different ways I can categorize statements. I also appreciate the ways I can customize reports into formats that work for my specific business needs. It could eliminate useless information and only give the relevant ones, such as GL account and subsidiary. It wasn't hard to set up, and our account manager was very helpful. Review collected by and hosted on G2.com.

I wish there was more ways for me to check if an expense was manually coded or if the system populated it. This would help me when reviewing transactions that I am unsure of what exactly they were booked to. Review collected by and hosted on G2.com.

They offer travel booking, expense management, and p-card features all in one place. Instead of having to use multiple platforms, we can handle everything within a single system, which makes it much more convenient. Review collected by and hosted on G2.com.

Reporting-wise, when we download transaction details and a refund is issued in the current month for a transaction that was originally authorized in a prior month, it won’t show up in this month’s report. That makes it harder to reconcile activity by the month the refund was actually processed. Review collected by and hosted on G2.com.

As a organization that manages flights, accommodations and transportation worldwide to several team members, it's very convenient to find everything at one place. The expense feature to get reimbursements is pretty straight forward and helpful to the team. It was a plus to discover that we can link our loyalty programs in the app and also get rewarded if we book personal trips. Review collected by and hosted on G2.com.

I noticed a price discrepancy compared with other book platforms Review collected by and hosted on G2.com.

At this point nothing. The idea of booking travel through Navan is laughable Review collected by and hosted on G2.com.

I don't like anything about Navan. The booking experience was horrible; it was buggy and led to increases in ticket prices. I got a ticket booked eventually, but due to issues with the booking form, my ticket went up by $500 and then another $150. I was booking a flight at the same time as my colleague, and even though we picked the same flights, his booking went through, but mine failed. The support was slow and unhelpful, and eventually, I had to book a more expensive option since Navan couldn't help amend my booking. They also couldn't amend the name on the ticket, causing more delays and expenses. The user interface was buggy, with constant issues like the 'In-policy' number randomly changing. It made finding the correct flight difficult and frustrating. We had similar issues with hotel bookings, getting random errors and delays until the rooms were sold out, forcing us to book more expensive options. Navan rewards seem useless since booking directly is much cheaper. Overall, it's surprising a travel booking platform struggles so much to actually book travel. Review collected by and hosted on G2.com.

Navan has significantly streamlined our corporate travel and expense management process. The platform is intuitive, user-friendly, and makes booking flights, hotels, and transportation quick and efficient. We especially appreciate the real-time visibility into travel plans, automated expense reporting, and responsive customer support. Overall, Navan has been a reliable partner that saves time, reduces administrative workload, and enhances the travel experience for both employees and travel managers. Highly recommended for organizations looking to modernize their travel program. Review collected by and hosted on G2.com.

Sometimes they have small technical issues. Review collected by and hosted on G2.com.

Seamless and easy to use. Minimal training needed for onboarding team members and support is great! Our Account Executive Ryan ensures our teams and I as the company Admin are well supported and informed. Review collected by and hosted on G2.com.

There are some moments of clunkiness. For example: You can see where to download an invoice on a trip, however, you can't actually download an invoice for rental car etc... Review collected by and hosted on G2.com.

I like that I can see everyone's itineraries in one place Review collected by and hosted on G2.com.

Costs of flights and hotels are often higher than booking directly, and there are times that not all flights or hotels are available through Navan. They also offer hotels through other discount sites (Expedia, Hotels.com, etc) which are frequently non refundable. We are charged a $30 fee for every trip, but the admins end up doing all of the research and work. It is hard to get assistance from Navan support staff, and when we do, it is frequently rescheduled, or we are told that it must be something we are doing wrong but not offering any help or guidance Review collected by and hosted on G2.com.

I appreciate how Navan (Formerly TripActions) helps secure flights and accommodations for me and my employees. The event feature stands out to me, although it needs a bit of tweaking. It’s really helpful for organizing large group flights, especially since we do a lot of group trips as a company. Review collected by and hosted on G2.com.

customer service, the speed at which problems/bugs are resolved, sense of urgency from account management, overall customer experience, the painful initial setup, and the booking feature not working. The team assigned does not seem interested in doing business with us, lacks interest in proactively solving issues. Review collected by and hosted on G2.com.

I like the potential for what their system has to offer. The overall look and feel is great, as well as the ability to self-serve a lot on the admin side is a great feature (especially when comparing to Concur). Review collected by and hosted on G2.com.

Onboarding has been painful. We were told that it could be done in 7 days, but it took over 3 months to get to the point where we were forced to launch and the launch has been anything but smooth. The lack of a sandbox environment to do any testing has been a major part of our inability to launch timely - I dont know how larger companies go live on their platform with the ability to do little (if any) testing. Our support person is very friendly and builds great rapport, but the support we get on the technical side just isn't up to the caliber that we expected. Definitely am feeling like we were overpromised on the sales side and being unable to deliver those promises on the onboarding piece. Review collected by and hosted on G2.com.