What I like best about Navan is that it combines travel booking, corporate card expenses, reimbursements, and approvals in one platform. The interface is straightforward for employees, managers, and administrators, making it easy to upload receipts, add business purposes, review transactions, and monitor approval or reimbursement status.

From an administrative perspective, the dashboards provide clear visibility into pending items, which helps our team follow up on missing documentation and complete month-end reviews more efficiently. I also find the AI assistance especially useful. When we request additional information from an employee, Navan can identify what may be missing and provide helpful insights, making the review process faster and more consistent.

Overall, Navan improves policy compliance, reduces manual tracking, and saves time for employees, managers, and the finance team. Given the breadth of its features, reliable performance, reporting capabilities, integrations, and support resources, we feel that we are getting strong value for our investment. Review collected by and hosted on G2.com.

One area that could be improved is the accuracy and level of detail in expense-status reporting. When we filter or generate reports for transactions that are pending manager approval, the results sometimes also include transactions that have already moved to the Admin or Accounting review stage. This makes it difficult to identify which items are truly awaiting manager action and may lead to unnecessary follow-ups.

It would also be very helpful if the report showed exactly where each transaction is pending, including the name of the specific employee, manager, or administrator responsible for the next action, rather than displaying only a general status such as “Pending Approval.” Clear, mutually exclusive workflow statuses and more detailed filters by approver, department, transaction age, and review stage would make the reporting much more reliable and efficient. Review collected by and hosted on G2.com.

I use Navan (Formerly TripActions) for all our business trip needs, including flights, trains, rental cars, and hotels. I like how all costs are consolidated into one tool, making it easy to track expenses globally by cost center, department, or region. The prices are better in some cases, which is a plus. I find the Report tab particularly useful, as it allows me to easily analyze data based on our needs, such as specific countries, hotels, flights, and other parameters. Review collected by and hosted on G2.com.

Invoices could be improved, multi-city bookings not working well, and group bookings can be added. Invoices like better to add VAT deductible invoices for hotels, better to have €12 fees with the main receipt and not to get this after 7-10 days so users are lost what is this fee. Multi-city booking prices are currently more than thrice sometimes, and this is not good. Group bookings can help to book trips for a group of people together so they get preference for the same hotel, same flights, etc. Review collected by and hosted on G2.com.

I like Navan (Formerly TripActions) for its easy-to-use functionality and dedication to making product upgrades. It effectively routes all of our employees to a single expense platform where they can book business travel and submit their expense documentation. Navan also provides our financial department with useful analytics to help drive the business. Being able to book travel and issue employee physical cards is a significant benefit as well. We've been with Navan for 5 years and have seen firsthand the improvements made to the products, helping both the employee cycle and the admin side. Review collected by and hosted on G2.com.

I still do not like that as an admin you do not have the ability to override fields. Also, having separate buckets for meals for myself when employees are eating together and claiming the meal allotment on one bill. Review collected by and hosted on G2.com.

Navan always strives to make improvements to their platform. Most of the reps that we work with are generally interested in improving our experience. Review collected by and hosted on G2.com.

My main frustration is the number of compatibility issues we continue to run into. Even though we are heavy users of the platform, it often feels like we’re the first ones to raise many of the problems we’ve encountered. I understand that no system is perfect, but I’m surprised these issues weren’t already on their radar and that the needed improvements don’t seem to be in the pipeline. Many of our concerns center around problems on the Navan Connect side. Information does not always come over complete from our credit card feed. Statements are missing what Navan calls "office" (location); p-cards do not have all information available (plus managers cannot approve p-card transactions); and there is very little visibility for managers for unapproved transactions under the "info requested" and "awaiting repayment" categories. Also, repayments using credit cards can only be handled using one legal entity (we have about 20). Many other issues in addition to these that we are working through. Review collected by and hosted on G2.com.

Navan seems to have more functionality compared to the previous travel provider we used. It feels like more of a tech-first enabled platform. Somewhat user-friendly from an end-user experience standpoint (in terms of booking travel). Some useful controls and policy limits you can set to manage travel spend. Review collected by and hosted on G2.com.

The overall implementation with Navan was quite difficult. They didn't take the proper time to understand the complexity of our business and how Navan should fit within that. They seemed to want to quickly get the implementation over with quickly based on their pre-conceived ideas, and we were overly led by them instead of them trying to understand how we operate. We ended up being pushed into a go live and having payment problems where the wrong legal entities were charged, creating a mess that could have been avoided if they took more time to understand our business properly and have the correct bank account setup from the get-go. Other examples: we were asked to provide the personal details of senior individuals for KYC purposes (e.g. their email addresses) and were repeatedly assured there would be no impact or involvement of them beyond that. Lo and behold those individuals (plus myself) then started getting bombarded by relentless invoice and statement emails when they shouldn't have been because they were set up as 'account owners' in the platform. This was incredibly annoying and took far too long to fix which ended up highlighting both system limitations (e.g. can't use our general AP mailbox address to send invoices to, which is our standard way of operating, instead they need a specific named individuals which was problematic) and poor customer service to have been put in that position and then unable to address it quickly whilst they were pissing off senior people in the business with these emails. As a result, I can't recommend Navan as a partner for large complex enterprises based on my experience. Review collected by and hosted on G2.com.

Navan is the most user-friendly T&E platform my company has used, and we have tried several! From booking a flight and hotel to paying for meals while traveling, the entire process is easy to follow and complete. Entering transactions for normal expenses to be reimbursed could not be simpler and quicker!

As the admin for my company, the implementation process was the best and their customer service is top notch! Review collected by and hosted on G2.com.

We’ve been using Navan for just over a year, and we’re still just as satisfied—if not even more so—than we were at the start. Hands down, it’s the best T&E platform we’ve ever used. Review collected by and hosted on G2.com.

I find the UI of Navan (Formerly TripActions) clean, logical, and easy to navigate. I also appreciate the agent assistance, as they have been helpful in rebooking me during travel delays. Setting Navan up was easy for my team, and it serves as a single point for employees to book travel and submit expenses. It effectively allows tracking and managing spend by departments through budget allocation and ensures compliance with our travel and expense policy. Review collected by and hosted on G2.com.

Some of the backend reporting in terms of syncing accounting data to our ERP could be improved. It would be helpful to allow for an automate accrual for unreviewed spend to be stances over as a reversing journal entry so we don’t need to manually accrue. Also for approved reimbursements, the only amounts that sync over are those that were paid to the employee, but those that are unpaid but approved do not sync to Netsuite. Review collected by and hosted on G2.com.

The interface is user friendly and quite intuitive. I doesn't take to long to get used to it Review collected by and hosted on G2.com.

I don't like the reporting part. It is quite challenging to get accurate information, some info is not correct and doesn't totally make sense. I use the reports quite a lot and sometimes it's a challenge to get a clear view. The new analytics reports are not user friendly at all and they can sometime create more problems then solve, because you don't have the knowledge behind to understand what option to use best to get the correct info. You need to spend quite some time to understand them and without someone from the developing team guides you through this it would be quite a challenge to understand the process by yourself. Also the integration with the Navan partners is not good. This might be also coming from the partners, but the information is not completely and accurately transmitted into Navan, and this creates a lot of manual work and also not very reliable work. I think the reports need to be extended to cover a global network for clients that operate across the glob. I feel that if you are a smaller company with business in just a few countries the reports work, but for a global business, where partners are also involved, thing can get tricky. Review collected by and hosted on G2.com.

One thing I really like is how you can earn personal rewards if you choose lower priced hotel options. You still earn your hotel rewards, but you also get Navan rewards as well that you can spend on personal travel. Also, when you use their personal travel section, you are getting lower priced hotels and rental cars than I get from other travel sites. Review collected by and hosted on G2.com.

Nothing that sticks out to me right now. Their mileage tracking took a little getting used to, and the selecting the addresses sometimes seemed a little wonky, but it got better. Review collected by and hosted on G2.com.

Compared to our old booking software, Navan is easy to navigate and intuitive to use. I like how it can clearly link all modes of travel into a single itinerary for a traveler (flight, hotel, cars, etc). Support feature has also been incredibly helpful dealing with airlines and gives quick access to back end support. I love the personal travel feature and the ability to collect rewards for my own travel use as I book for my company and colleagues. Review collected by and hosted on G2.com.

While Im aware it is undergoing development, there are often bugs or technical issues while using the site. Searches can time out, pages can freeze or load slowly, information can change rapidly or errors can occur. However still, this inconvenience has not outweighed the benefits of using the platform and I expect it to continue improving. Review collected by and hosted on G2.com.