Verified User in Venture Capital & Private Equity
AV
Verified User in Venture Capital & Private Equity
Small-Business (50 or fewer emp.)
"All-in-One Travel Booking and Expenses Made Easy"
4.5/5
What do you like best about Navan (Formerly TripActions)?

Navan helps bring corporate travel, as well as personal travel, to one easy place. As an Office Manager it has helped me with booking travel for guests, company employees, and has been an incredible help with expenses. Having all receipts and travel info in one easy to find place has been a life saver. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Canceled trips are difficult to find. The credits are easy to find but sometimes if a trip is simply refunded, the original purchase is harder for Admin to locate. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

I am able to weed through several different companies prices for flights, hotel, and more. This helps us find the most cost effective option quickly and easily. Review collected by and hosted on G2.com.

Verified User in Telecommunications
ET
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Excellent Self-Service Tool with Intuitive, Easy-to-Set Hotel Rates"
4.5/5
What do you like best about Navan (Formerly TripActions)?

As a self service tool it is excellent. Pretty easy for users to learn and intuitive to use. Setting destination specific hotel rates is really useful and very easy to do. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

We are still learning but there have been instances where some users have had no visibility of affordable options whereas others have, might be that we are doing something incorrectly but it is tricky to explain to any detractors. This has only happened a couple of times so not a major issue. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Our account manager has been friendly, helpful and responsive. We recently had a (self inflicted) issue which was preventing all travel and it was remedied within minutes. Review collected by and hosted on G2.com.

Jim B.
JB
Jim B.
Contract Administrator / Staff Accountant
Small-Business (50 or fewer emp.)
"Easy Trip Booking and Expense Tracking with Navan"
4.5/5
What do you like best about Navan (Formerly TripActions)?

Navan makes it very easy for a traveler to book a trip and track any expenses along the way. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

As an admin to the system, there is a bit of data "cleaning" involved before we import the Navan data into our finance system. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan helps us easily track trip-related expenses. We can also easily see which travelers are where. When Navan switched to weekly statements, that improved the admin/data import workflow. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Hassle-Free Employee Travel Booking with an Easy, Helpful Interface"
5/5
What do you like best about Navan (Formerly TripActions)?

Navan helps our employees book travel without the headache of having to pay out of pocket. I also love the easy to use interface and the vast options of help links. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Occasionally the hotels are unaware of the virtual card navan sends over for pay at hotel bookings. This causes our employees to have to use a personal card for payment which defeats the purpose of using Navan in the first place. I understand this isn't a direct fault of Navan but it is inconvenient when it happens. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Allowing our company to pay for travel instead of employees having to wait for reimbursement. This means less T&E's to process. Review collected by and hosted on G2.com.

Nancy L.
NL
Nancy L.
Senior product designer
Mid-Market (51-1000 emp.)
"Intuitive App, Needs Better Pricing and Support"
3.5/5
What do you like best about Navan (Formerly TripActions)?

I like that the UI is pretty intuitive and easy to use. It's nice that it's available on an app, making it convenient for me as I don't have to do it on my computer. Usually, I like booking things on my phone, so it's nice that I can do it on my phone, especially when I'm already traveling. I can check to see the information directly there. For me, the initial setup was pretty easy, as I just downloaded the app and I've used it before. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

I feel like the pricing is higher sometimes than if I just book on the direct site itself. But since my company pays for it, it doesn't matter as much. Sometimes I feel like the flights will be in budget if I book them elsewhere, but they're not on Navan, so then I can't book them on Navan. So that's pretty annoying. And then I had a situation where I had to make major travel changes and Navan was really, really bad at handling that and the customer service. Also very bad. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan simplifies booking hotels and flights for work trips, letting me see all budget-friendly options in one place. Review collected by and hosted on G2.com.

Kiran K.
KK
Kiran K.
Mid-Market (51-1000 emp.)
"Effortless Bookings with Global Reach"
5/5
What do you like best about Navan (Formerly TripActions)?

I use Navan (Formerly TripActions) for booking flights and accommodations. I love how easy it is to book and how it remains cost-friendly. The accessibility is great, and it meets global acceptable standards. I also value the payment features, as there's not much waiting time for payment and fewer declined payment situations. The initial setup was easy, not too much of a hurdle. Everything's good and awesome so far, and I'd definitely recommend it. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Nothing Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan (Formerly TripActions) makes booking flights and accommodations easy and cost-friendly. I like that it's easy to access, meets global standards, and has efficient payment features, like reduced waiting time and fewer payment declines. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Efficient Travel Management with Some Cost Concerns"
4.5/5
What do you like best about Navan (Formerly TripActions)?

I like Navan (Formerly TripActions) because it gives me visibility over my team's expenses and travel, which is pretty crucial. I appreciate that the limits are set, and my team knows what the policies are. It's great that the payments are done automatically through the virtual card. Plus, I like having the option to use a physical company card. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

I think there is often a slightly more expensive aspect to some of the hotel products and flights. The content is often more expensive than some other channels, and the trip fees seem high - especially if I'm just booking a local train journey. Also, the initial setup was a bit painful, partly because of the way our company is structured internally across different countries. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan helps with the expense aspect and manages my team's travel, giving me visibility over expenses and travel. Review collected by and hosted on G2.com.

Milly G.
MG
Milly G.
CEO Assistant
Enterprise (> 1000 emp.)
""Corporate travel it's SMOOTH with Navan""
5/5
What do you like best about Navan (Formerly TripActions)?

NAVAN it's easy to work with, you can find NDC rates and add your internal travel policies and negotiated rates on the platform. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Level of response is not satisfactory, and have so me issues with the AI, sometimes the AI does not understand the requirements Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan is currently helping us prevent the loss of unused tickets through its new Unused Ticket Management feature, which is generating savings for our organization. Review collected by and hosted on G2.com.

CL
Christine L.
Operations Supervisor
Small-Business (50 or fewer emp.)
"Navan Makes Expense Tracking Effortless and Fast"
4/5
What do you like best about Navan (Formerly TripActions)?

It’s incredibly easy to use. When I use the Navan card to make purchases, the process is so simple: I upload my receipt and can quickly choose the expense type, what it’s for, who it’s for, etc. There’s no need to send emails to other departments or spend extra time tracking down the information. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

So far, I haven’t found anything I dislike about Navan. It’s been a great tool for handling business purchases, and the overall experience has been consistently positive. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Navan solves the hassle of having to duplicate purchase information in emails to different departments. With everything in one place in the app, it goes directly to the right department without extra back-and-forth. The biggest benefit for me is being able to collect miles for personal use, and I also like that I can easily view my history right in the app. Review collected by and hosted on G2.com.

LS
Laura S.
Risk Analyst
Mid-Market (51-1000 emp.)
"Helpful Search Tools and a Rewarding Travel Experience"
4.5/5
What do you like best about Navan (Formerly TripActions)?

The search tools, especially the conversation option, are really helpful when I’m on the move. Also combining the option for personal travel.

The rewards scheme is also very interesting Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Sometimes I find cheaper trip options outside Navan. So it would be nice to have perhaps different range of price options. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

Searching for and planning either a business trip or a personal trip can be very time-consuming. Review collected by and hosted on G2.com.