--- title: Navan (Formerly TripActions) Reviews meta\_title: 'Navan (Formerly TripActions) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 9295 reviews by the users' company size, role or industry to find out how Navan (Formerly TripActions) works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 9295 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- ### Navan (Formerly TripActions) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Navan, noting its intuitive interface and seamless expense management on the go. [(1513 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1250710&qs=pros-and-cons#reviews) Users enjoy the **easy booking** process with Navan, allowing direct access to travel arrangements without department delays. [(645 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1249121&qs=pros-and-cons#reviews) Users value the **convenience** of Navan, finding booking and expense submitting quick, easy, and efficient. [(559 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1250262&qs=pros-and-cons#reviews) Users find Navan's interface **easy to use and navigate** , making travel planning straightforward and efficient. [(505 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1251761&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Navan, making booking and expense management remarkably easy and efficient. [(444 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1253056&qs=pros-and-cons#reviews) Users often face **booking confusion** with Navan, struggling with unnecessary steps and inappropriate hotel suggestions. [(185 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248870&qs=pros-and-cons#reviews) Users find **limited options** frustrating, particularly for team events and specific travel needs, impacting overall satisfaction. [(185 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1251553&qs=pros-and-cons#reviews) Users face **booking issues** with Navan, struggling with excessive steps and trust in the booking process. [(179 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248715&qs=pros-and-cons#reviews) Users face **inflexibility and limited hotel options** in Navan, making last-minute bookings and changes challenging. [(169 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248670&qs=pros-and-cons#reviews) Users face **approval issues** with Navan, experiencing delays and lack of notifications for transaction approvals. [(135 mentions)](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248791&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Navan (Formerly TripActions) ##### 1. Ease of Use Users appreciate the **ease of use** of Navan, noting its intuitive interface and seamless expense management on the go. [ See 1513 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1250710&qs=pros-and-cons#reviews) See Related User Reviews KM Kathy M. Enterprise (\> 1000 emp.) 5.0/5 "Navan: GREAT T&E Platform" What do you like about Navan (Formerly TripActions)? Navan is the most user-friendly T&E platform my company has used, and we have tried several! From booking a flight and hotel to paying for meals w ![Libby O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby O.") LO Libby O. Mid-Market (51-1000 emp.) 5.0/5 "Seemless travel booking platform is a must have!" What do you like about Navan (Formerly TripActions)? It is very easy to use, I always know that my task will just take a few minutes as a result! ##### 2. Easy Booking Users enjoy the **easy booking** process with Navan, allowing direct access to travel arrangements without department delays. [ See 645 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1249121&qs=pros-and-cons#reviews) See Related User Reviews KM Kathy M. Enterprise (\> 1000 emp.) 5.0/5 "Navan: GREAT T&E Platform" What do you like about Navan (Formerly TripActions)? Navan is the most user-friendly T&E platform my company has used, and we have tried several! From booking a flight and hotel to paying for meals w ![Libby O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby O.") LO Libby O. Mid-Market (51-1000 emp.) 5.0/5 "Seemless travel booking platform is a must have!" What do you like about Navan (Formerly TripActions)? It is very easy to use, I always know that my task will just take a few minutes as a result! ##### 3. Convenience Users value the **convenience** of Navan, finding booking and expense submitting quick, easy, and efficient. [ See 559 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1250262&qs=pros-and-cons#reviews) See Related User Reviews ![Mario A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario A.") MA Mario A. Mid-Market (51-1000 emp.) 4.5/5 "Good visibility of all expenses" What do you like about Navan (Formerly TripActions)? I enjoy being able to categorize and submit my expenses in a seamless way TA Temekia A. Enterprise (\> 1000 emp.) 5.0/5 "Using Navan makes traveling easy!" What do you like about Navan (Formerly TripActions)? I like that you can earn rewards on Navan! ##### 4. Simple Users find Navan's interface **easy to use and navigate** , making travel planning straightforward and efficient. [ See 505 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1251761&qs=pros-and-cons#reviews) See Related User Reviews KM Kathy M. Enterprise (\> 1000 emp.) 5.0/5 "Navan: GREAT T&E Platform" What do you like about Navan (Formerly TripActions)? Navan is the most user-friendly T&E platform my company has used, and we have tried several! From booking a flight and hotel to paying for meals w ![Libby O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby O.") LO Libby O. Mid-Market (51-1000 emp.) 5.0/5 "Seemless travel booking platform is a must have!" What do you like about Navan (Formerly TripActions)? It is very easy to use, I always know that my task will just take a few minutes as a result! ##### 5. Intuitive Users love the **intuitive interface** of Navan, making booking and expense management remarkably easy and efficient. [ See 444 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1253056&qs=pros-and-cons#reviews) See Related User Reviews ![Libby O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby O.") LO Libby O. Mid-Market (51-1000 emp.) 5.0/5 "Seemless travel booking platform is a must have!" What do you like about Navan (Formerly TripActions)? It is very easy to use, I always know that my task will just take a few minutes as a result! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Navan (formerly Tripactions) keeps getting better" What do you like about Navan (Formerly TripActions)? When renting a car, Navan looks at the time of arrival and departure and transfers that to the start and end date/time for the rental car. Very helpfu ### 5 Cons or Disadvantages of Navan (Formerly TripActions) ##### 1. Booking Confusion Users often face **booking confusion** with Navan, struggling with unnecessary steps and inappropriate hotel suggestions. [ See 185 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248870&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Navan (formerly Tripactions) keeps getting better" What do you dislike about Navan (Formerly TripActions)? It would be very helpful if I could add my hotel, flight, and rental car dates/times to my calendar when making a Personal booking. This is only avail ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great experience with curated & approved options at every step." What do you dislike about Navan (Formerly TripActions)? Nothing at all. I really enjoy the end to end experience every time. ##### 2. Limited Options Users find **limited options** frustrating, particularly for team events and specific travel needs, impacting overall satisfaction. [ See 185 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1251553&qs=pros-and-cons#reviews) See Related User Reviews ![Libby O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libby O.") LO Libby O. Mid-Market (51-1000 emp.) 5.0/5 "Seemless travel booking platform is a must have!" What do you dislike about Navan (Formerly TripActions)? I have not used Navan enough to suggest anything here for now. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Navan (formerly Tripactions) keeps getting better" What do you dislike about Navan (Formerly TripActions)? It would be very helpful if I could add my hotel, flight, and rental car dates/times to my calendar when making a Personal booking. This is only avail ##### 3. Booking Issues Users face **booking issues** with Navan, struggling with excessive steps and trust in the booking process. [ See 179 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248715&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Navan (formerly Tripactions) keeps getting better" What do you dislike about Navan (Formerly TripActions)? It would be very helpful if I could add my hotel, flight, and rental car dates/times to my calendar when making a Personal booking. This is only avail ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great experience with curated & approved options at every step." What do you dislike about Navan (Formerly TripActions)? Nothing at all. I really enjoy the end to end experience every time. ##### 4. Hotel Issues Users face **inflexibility and limited hotel options** in Navan, making last-minute bookings and changes challenging. [ See 169 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Travel Booking, Slight Confusion with Pricing" What do you dislike about Navan (Formerly TripActions)? Usually, one confusing thing that I've noticed is when I try to book the hotels, it gives me one price to start with, and then there are multiple opti ![Zachary Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary Q.") ZQ Zachary Q. Mid-Market (51-1000 emp.) 0.5/5 "A high-friction tool that complicates travel" What do you dislike about Navan (Formerly TripActions)? The system is filled with bugs: 1) Hotel cancellation showed as processed in-app but hotel vendor showed duplicate bookings and double-charged 2) Ho ##### 5. Approval Issues Users face **approval issues** with Navan, experiencing delays and lack of notifications for transaction approvals. [ See 135 mentions ](https://www.g2.com/products/navan-formerly-tripactions/reviews?filters%5Bsentiment_snippet%5D=1248791&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Perfect Expense Management Application" What do you dislike about Navan (Formerly TripActions)? It should introduce a better tracking feature. Also, I believe notifications is something which is not present in all the flows. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Navan (formerly Tripactions) keeps getting better" What do you dislike about Navan (Formerly TripActions)? It would be very helpful if I could add my hotel, flight, and rental car dates/times to my calendar when making a Personal booking. This is only avail ![Leah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah V.") LV Leah V. Executive Assistant, Office of the CEO Enterprise (\> 1000 emp.) 7/8/2026 "Smooth Onboarding, Helpful Integrations, and Excellent 24/7 Support" 5/5 What do you like best about Navan (Formerly TripActions)? The UI/UX and integrations are incredibly helpful. I also appreciate the pricing options, with clear availability and flexibility. Onboarding to the platform has been smooth, and the ongoing support from the Account Manager, along with 24/7 assistance from agents, has been great. The AI chatbot is useful and can handle travel changes, which is especially helpful when I don’t want to speak with a live agent. When I do need an agent, wait times are minimal to non-existent. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? During periods of high traffic driven by external events, the site can feel slower than expected. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? Navan is helping our company manage cost-effective global travel, and its integrated expense platform is a big part of that. The single cost per reservation, without incurring additional fees, makes pricing more predictable. Together, these are reducing our overall travel costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Manoj T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj T.") MT Manoj T. Talent Acquisition Leader 1 -Global GTM Hiring Mid-Market (51-1000 emp.) 11/3/2022 "Best Corporate Travel Expense Management Softwares" 5/5 What do you like best about Navan (Formerly TripActions)? - Automated invoice submissions that accept any format (JPJ, PDF), with AI that automatically identifies and assigns the correct expense category. - Navan Lets you book your travel using third-party aggregators like booking.com or hotels.com - Navan card can be easily added to you Uber as well and it manages your corporate taxi bills as well - All the Data in One Place related to travel - Food, Accommodation, Travel, Reimbursements etc, helping you conduct the necessary analysis and make informed decisions. Travel Rewards - It rewards you points on every booking, You can accrue reward points and save more with loyalty memberships and frequent flyer miles -Customer Support provided is quick and easily accessible Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? - It should automatically detect and select the local currency when making payments. Right now, it defaults to dollars, and I have to manually switch it to the local currency during checkout. - You have to first create a proposal for any business travel, the estimates in the proposal are always lower as compared to the final billing which doesn't reflect the correct provisioning -Limited global inventory - The hotel options are very limited in global locations - I also feel the platform fee it charges is a bit high compared to competitors, but it’s still worth it for the features it provides Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? 1. Manages Corporate travel across different offices around the globe easily 2. Employees can book flights, tickets and car rentals on their own without needing any help 3. Strong reporting and compliance controls - SOC 2, GDPR, ISO-aligned controls, encryption, audit logs, SSO support 4. Built-in travel policy management 5. Rewards-based cost savings 6. Offers higher credit line to corporates 7. Clean and intuitive interface Review collected by and hosted on G2.com. Show More 6/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Senior Consumer Research Analyst Mid-Market (51-1000 emp.) 10/23/2023 "Navan makes expensing easy and quick" 4.5/5 What do you like best about Navan (Formerly TripActions)? I also love how quickly Navan clearly communicates the reinbursement process for expenses not on my corporate card. It lets me know when the transaction is officiallly approved and the exact date the funds will be sent on. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? We only get reinbursement payments once a week and it usually takes a day or two from when Navan sends the reinbursement funds for them to register in my bank. I know this isn't something fully on their end but would be awesome if that transaction was more instant and I didn't have to wait until every Monday for funds to be reinbursed. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? It makes expensing easy while on the go so that you aren't left with a stack of expense reports at the end of the month. When booking travel it easily lets you see what is in or out of company policy so you are working within the proper boundaries. Review collected by and hosted on G2.com. Show More 6/1/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Siddhant V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhant V.") SV Siddhant V. Project Manager Mid-Market (51-1000 emp.) 11/8/2022 "One place for all your Trip and travel and expense finance." 4.5/5 What do you like best about Navan (Formerly TripActions)? Navan has been highly effective in simplifying the organization-employee spend management process. I particularly like the ability to manage spending policies and caps, provide controlled direct spending options, and streamline reimbursement workflows within a single platform. The visibility and control it offers for both employees and finance teams make expense management much more efficient and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? Overall, Navan has been a great tool to use. One thing that could be improved is having more flexible reporting and spend insights for admins. It would also be helpful if some of the approval and reimbursement processes were a bit more streamlined, especially for unique or less common expense scenarios. Other than that, it's been a smooth experience. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? It is an application to manage the corporate travel, travel perks/rewards and travel bookings (with cancellation support). It helps me and my org to setup the company policy and adhere it for the services used by company folks. One can use it to track and review simultaneously. Review collected by and hosted on G2.com. Show More 6/1/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Loïc B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loïc B.") LB Loïc B. senior Financial controler Mid-Market (51-1000 emp.) 7/21/2026 "All-in-One Expenses & Travel, but Policies and Approvals Need More configuration" 3.5/5 What do you like best about Navan (Formerly TripActions)? expenses and trevel in one place. Many configurations Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? Some configurations are inconsistent between different types of policy (discretionary, on trip, off trip, etc.). There are too many notifications for approvers, and it doesn’t seem possible to configure them properly. It’s also not possible to set up validation steps: the primary and secondary approvers are notified at the same time, but my CEO wants me to review her team’s expenses before she does. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? Navan pays the expenses directly, which saves us a lot of time and improves control while reducing the risk of errors. Before, we used to make individual manual payments to each employee every month. Employees are happy to be reimbursed more often. The only ones who are not 100% happy are the managers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Troy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy T.") TT Troy T. Accounts Payable Staff Mid-Market (51-1000 emp.) 7/21/2026 "Navan Makes Travel and Expense Management Easier for Accounts Payable" 5/5 What do you like best about Navan (Formerly TripActions)? What I like best about Navan is how it brings travel bookings, corporate card expenses, and reimbursements into one easy-to-use platform. It saves time, keeps everything organized, and makes reviewing and managing expenses much simpler. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? What I dislike about Navan is that some expense submissions can be confusing, especially when receipts or additional details are required. The system could provide clearer instructions and make it easier to correct or resubmit expenses. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? Navan brings travel expenses, corporate card transactions, receipts, and reimbursements into one platform. As someone in Accounts Payable, it helps me review expenses more efficiently, identify missing documentation, enforce company policies, and reduce manual follow-ups. This saves time, improves accuracy, and makes the reimbursement process smoother for both employees and the AP team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Donna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna B.") DB Donna B. Chief Financial Officer Mid-Market (51-1000 emp.) 8/16/2022 "Trip Actions is a user-friendly, cost savings solution for business purchasing and travel." 4.5/5 What do you like best about Navan (Formerly TripActions)? Navan now reflects cash back on a daily basis on the monthly statement. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? I have stopped itemizing receipts in Navan since it is a cumbersome process and not exportable until the monthly statement is generated. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? Trip Actions has allowed us to consolidate all of our credit card spending to one solution. Our previous processor wasn't accepted at all the places we made purchases so we had to have two cards per employee in many cases. Our previous solution had an app that had glitches and I received complaints from many employees that they had to upload receipts multiple times before the upload was successful. I haven't had any complaints with the Trip Actions app and have a few employees tell me that it is much easier to use. Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Janelle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janelle M.") JM Janelle M. Receptionist Manufacturing Mid-Market (51-1000 emp.) 7/28/2026 "Streamlined Travel with Exceptional Support" 5/5 What do you like best about Navan (Formerly TripActions)? I really like how Navan keeps the booking process clear and easy to understand. It lets me browse and filter to find exactly what I need, like near location, free breakfast, and free parking. Plus, I can easily compare costs with competitive hotels and read reviews right on the platform. Another feature I love is the customer support chat; anytime I have questions or concerns, there's always an agent ready to help, which makes Navan stand out from the rest. My absolute favorite part is accumulating Navan Rewards when booking for others or myself, which keeps me coming back to book time and time again. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? I think the largest issue I have had with Navan is with getting the Credit Card Authorization form to be recognized and processed by the hotel before the guest arrives to check in. There have been many instances where I book for a client via Navan Liquid Expense card for CCA, and the guest's personal card gets charged instead. This affects our professional image with prospective clients, as they expect no issues with check-in. Resolving this, even with Navan's helpful support, sometimes takes over a month of back-and-forth with the hotel. I think one way this can be improved is if Navan had some formal relationship with hotels to ensure CCA forms are acknowledged and checked before guest arrivals, as support mentioned that some hotels don't seem to check for these forms even though they receive emails for them. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? I find Navan streamlines my travel by suggesting next steps like hotels and rental cars when booking flights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Head of Talent Mid-Market (51-1000 emp.) 7/8/2026 "Great and easy booking but not flexible for more complicated needs." 3.5/5 What do you like best about Navan (Formerly TripActions)? It is very easy to organize and book candidate travel, I just send a link and they can do everything themselves with minimal action required from me Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? There is currently no way to give candidates who need only one night of bookings a choice of two nights. Some folks want to land, go the interview, then hit the hotel, and others want to land, go to sleep and then interview and fly out after, but to accommodate preferences you have to mark both as available Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? It makes travel bookings very easy and reduces the overhead we used to have to do. I appreciate that I don't have to request personal information from candidates or have to get involved in their room preferences. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eric G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric G.") EG Eric G. Director, Technical Accounting and Financial Reporting Mid-Market (51-1000 emp.) 7/8/2026 "One of the Better Travel Management Platforms—Clearly Improving" 4/5 What do you like best about Navan (Formerly TripActions)? Navan’s travel management is still one of the better software platforms on the market. While it isn’t perfect, it’s clear there’s ongoing investment going into the platform to keep improving it. Overall, the travel management features should meet about 95% of typical business needs for the people who use it. Review collected by and hosted on G2.com. What do you dislike about Navan (Formerly TripActions)? Navan’s expense management still needs some work. At times, it’s difficult to get recommended changes—especially ones that feel like clear wins for Navan—heard and prioritized by the software development team. Review collected by and hosted on G2.com. What problems is Navan (Formerly TripActions) solving and how is that benefiting you? Bringing travel management, policy management, and expense management together in one platform—and saving Navan users time, energy, and effort—has been the biggest win for us. The user experience was the number one reason we ultimately decided to go with Navan. Review collected by and hosted on G2.com. 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