Julia Q.
JQ
Julia Q.
Mid-Market (51-1000 emp.)
"Benefits Partner"
5/5
What do you like best about Nava Benefits?

They aren't your typical benefits broker. They are truly an extension of our benefits team and they FUN to work with! I actually look forward to our weekly calls. Response time and resolutions are great! Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I can think of any downsides working with Nava Benefits. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Nava Benefits is committed to providing top-notice service, benefit solutions and are a true champion to help you and your organiziation be successful. It is night and day difference having Nava as your Benefits Broker (partner). They are an extension of our benefits/HR team and couldn't be happier we went with Nava. Additionally, Nava's mission of fixing healthcare, reimagining the member experience is awesome. They provide great technology and team of benefits experts. I highly recommend Nava Benefits as your benefits partner! Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava is providing expert guidance, exceptional service and innovative solutions tailored to our needs. They've helped us streamline enrollment processes, reduce costs, and enhance employee satisfaction. Nava has been instrumental in alleviating manual work, HRIS setup issues and billing descrepancies. The Nava team provides outstanding responses to our employees, contacting carriers on their behalf and resolving issues quickly! Review collected by and hosted on G2.com.

Verified User in Banking
EB
Verified User in Banking
Enterprise (> 1000 emp.)
"Affordable and Helpful"
4/5
What do you like best about Nava Benefits?

selection of plans

affordability

customer support Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

customer support at time is not great

smaller reach Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

work towards extending your reach to more orgs

offer more customization for plans

consistent Customer support Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

affordable benefits offering

integration with Employee benefits, insurance areas

nice selection of plans Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Dig cards"
3.5/5
What do you like best about Nava Benefits?

Most helpful is the digital cards it makes my life a little easier Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I am not sure as they have always been so helpful . Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Yes absolutely go for it!! Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

This answer is N/A Review collected by and hosted on G2.com.

Kaylyn R.
KR
Kaylyn R.
Mid-Market (51-1000 emp.)
"Senior Manager, Total Rewards & Analytics"
4.5/5
What do you like best about Nava Benefits?

The Nava team gets creative when exploring benefit options, and not only brings issues but meaningful solutions to the table. They also are a great asset for employes who are navigating tricky coverage situations. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

The NBA app is still new and as a result lacks some features more mature broker tools have, for example the ability to schedule apts on the app or have app access with cards for dependents. Folks still need to go to the provider platforms to do many things and it would be nice for it to be a one stop shop Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava has really improved our employeer/broker relationship. Previously there was a struggle to get our previous broker to support us let alone be a true partner. Review collected by and hosted on G2.com.

Response from Xanthe Hsu of Nava Benefits
Edit edit

Thank you for your review. Your time and feedback are greatly appreciated. If you are comfortable sharing additional feedback on how we can make the Nava Benefit app better please don't hesitate to reach out to me directly at d@navabenefits.com.

If you'd like a sneak peek at the upcoming features set to launch in the coming months, we'd be happy to walk you through them and gather your feedback.

- Donald DeSantis, Co-Founder & Chief Product Officer

SH
Staci H.
Small-Business (50 or fewer emp.)
"Committed to excellence"
5/5
What do you like best about Nava Benefits?

Understand the priorities of the employess to find a plan that makes everyone happy. Follow through when an issue arrises. The staff always confirms the changes and asks questions if it doesn't quite fit the normal protocal for our plan. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

Nothing. They've always responded and resolved our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

What sets Nava apart is their attentiveness and personalized approach. From management to employees who have questions, they always respond. Priorities of the employees fit perfectly with the plan they came up for us. The deep knowledge of the industry and limitations of our community was invaluable in finding the right plan that would work for everyone. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

TPA has been a challenge, but they've now found a great fit for our needs. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Nava Provides Excellent Support"
5/5
What do you like best about Nava Benefits?

My support team at Nava is informed and responsive. I feel like they really care about my experience and want to help me do my job well. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

So far I haven't found anything that isn't working well. I have yet to go through a renewal with them. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Definitely consider them. I didn't select them as a broker, but get to work with them because I just joined a new company. I think they are a great partner and they are very in tune in the tech space and offer complimentary benefits like Mineral HR, and have great app for employees to get their questions answered and support with claims. I have not been getting many benefits questions from employees and I think it is at least partially due to the app. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

I just joined a company as a People Operations Manager, and I oversee our benefits program in the US. My broker team at Nava has really helped me to understand the benefits package at my new company, as well as the tools I use internallly. They offered weekly checkins to help me get up to speed, and now we meet bi-weekly to check in on open items, questions I have, etc. The team is very responsive and willing to help even when I'm asking about things that happened before we started using them as our broker. I am also reviewing and planning to implement a new HRIS system and Nava has been very supportive by sitting in on benefits demos and giving me candid feedback on the systems that they are familiar with and partner with to help me make an informed decision. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
ES
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"A game changer for employers!"
5/5
What do you like best about Nava Benefits?

Customer Service, Technology, Industry Expertise Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

The only thing I dislike is that I did not find them sooner! Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

I would recommend that any benefits leader connect with the Nava team to understand the value add that Nava provides vs. traditional brokers. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava has a huge impact on our employee experience and HR/admin experience when it comes to health benefits! Employees are able to access their healthcare infomration with ease through the Nava app and some of the best memeber support I have ever seen when employee questions/issues arise.

Nava has also lightened the load on our admin team taking ownership of all new hires and terminations with direct access to our HRIS. Their audit tool + service has corrected numerous carrier errors and saved our company thousands of dollars. Nava cannot be beaten in regards to customer service and technology in the broker industry! Review collected by and hosted on G2.com.

JP
Jordan P.
Mid-Market (51-1000 emp.)
"Nava is an extension of your team"
5/5
What do you like best about Nava Benefits?

Nava isn't just a partner during renewal and open enrollment season, they are there year round when issues or questions comes up and are always ready to dive in and help. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

In our two years of partnering with Nava we have not experienced any issues. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

We have a small but mighty HR team and when we were looking for a benefits broker, Nava stood out from the rest of the candidates. They make navigating the oftentimes complex benefits world feel like a breeze and are always there to help troubleshoot or give their advice when asked. Review collected by and hosted on G2.com.

Brian M.
BM
Brian M.
R&D Talent Acquisition
Enterprise (> 1000 emp.)
"New Hire"
5/5
What do you like best about Nava Benefits?

The time saved and quick customer service. When I had a questions as a new hire the advisor was extremely quick to reply to my email with a solution. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I have not experienced any challenges while using Nava, but have researched that it's billing practices have faced some criticism with additional fees, but I have not personally had that issue. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Nava is a great choice for benefits management, combining tech and great customer service. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Streamlining benefits administration for our company to make it easy for the team members with The Princeton Review Review collected by and hosted on G2.com.

VG
Victoria G.
Mid-Market (51-1000 emp.)
"NAVA answered our needs!"
5/5
What do you like best about Nava Benefits?

What drew me to NAVA was the technology and the innovative way that they think about benefits and support our HR team. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I can't think of any downsides other than I am not in the same state as my broker and account team so I cannot meet up with my contacts in-person. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava was quick to answer our needs for our renewal and help provide suggestions where they felt carrier options would be better for our group. They have been very responsive and their ongoing support team is phenominal. Review collected by and hosted on G2.com.