ease of use, implementation service and our engineer support contact Juan Review collected by and hosted on G2.com.
reliance on cloud voice and salesforce bugs/omni channel Review collected by and hosted on G2.com.
I appreciate the simplicity of this software or application, as it is easy to use. Review collected by and hosted on G2.com.
I am not particularly fond of the fact that there are no options available for summary reporting. The setup of the software or application relies solely on user interaction. Review collected by and hosted on G2.com.
Thank you for your feedback Malcolm and for your support as a Natterbox customer. It's really valuable for us to hear about your use case for improving visibility into customer calls, please keep us updated about how the implementation of caller ID / whisper goes via your CSM!
The product just works, it is intuitive to use and even if I do get stuck the support is there to provide effective assistance Review collected by and hosted on G2.com.
Nothing, it provides us with the facilities we need to run an effective contact centre Review collected by and hosted on G2.com.
Thanks so much for your support Kyle, its been great having you as a customer over the years and we look forward to the continued partnership!
The ability to create streams that can be totally customised, by inserting parts of code within the policies Review collected by and hosted on G2.com.
I have no change requests, I haven't had a chance to use it all yet Review collected by and hosted on G2.com.
Many thanks for your 5* star review Luigi. Great to hear you've made use of surveys within your routing policies, hopefully they're providing you with valuable customer feedback!
Helpful support staff. Links with our CRM Review collected by and hosted on G2.com.
A bit of a learning curve to get set up (luckily their customer service makes this easier!) Review collected by and hosted on G2.com.
Thanks for your great feedback Lissa. We appreciate there can be a lot to learn, and are launching our very own LMS platform at the end of Q3 to help customers with this. The LMS platform will include interactive courses around the Natterbox products, enabling individuals to gain Natterbox certifications.
Natterbox can provide phone numbers, which most of the competitors can't and if they can't then suggests the workaround. Review collected by and hosted on G2.com.
Can't provide services in regions like China, Thailand, Dubai etc. but I understand it is more of telecom restrictions in these areas. Review collected by and hosted on G2.com.
Many thanks for your great feedback. We are constantly working to improve our Global Coverage and will certainly update you as and when we expand further in these regions.
Reporting - the ability to report on all agents in our sales team - so we can track performance vs KPIs and targets. Review collected by and hosted on G2.com.
The dial tone ! Sometimes the dial tone can send 'shock waves' through your ears if you have your head phones on waiting for a call :) Review collected by and hosted on G2.com.
It's great to hear Natterbox has helped you better track performance within the sales team. Our Product Team are always keen to hear customer feedback, so we'll ensure your point re the dial tone is on their radar!
The Natterbox feature set, comprehensiveness and integration with Saleforce meets our complex business requirements well. Review collected by and hosted on G2.com.
It has been plagued with obscure defects in the past. Review collected by and hosted on G2.com.
Thanks for your review and the positive feedback Alan! Our team are constantly working to improve the platform so please continue to share any feedback with your CSM so this can be reviewed.
Amazing, we have optimized internet and external telephone communication. We have improved business processes. Review collected by and hosted on G2.com.
Support a little fussy but very efficient. Review collected by and hosted on G2.com.
Thanks Antonello for leaving us a 5* review! We're always keen to take on feedback and adapt so will ensure your Customer Success Manager helps us identify how we can improve your support experience.
The simplicity of creating new call flows and the support from the team. Review collected by and hosted on G2.com.
No negitive points come to mind, We are very happy with the platform. Review collected by and hosted on G2.com.
Thanks so much for your feedback Ben, we love to hear that we're making life easier for you and that you've had a positive experience with Natterbox!