Our recent onboarding with Natterbox has been a high quality experience from start to finish.

Sandy and Juan have been responsive at each step and their depth of product knowledge and willingness to help is outstanding, irrespective of requirements and changes. The capability of Natterbox's people was a clear differentiator against their competitors.

Communication was regular throughout the process and Juan expertly supplemented our internal capability.

The product is simple and easy to use, where I had feedback from business users that they were impressed on this front. I put this down to good design and good integration with Salesforce.

If you are looking for a full-service telephony solution, particularly in support of compliance and workflow automation needs, I recommend their products and particularly their people. Review collected by and hosted on G2.com.

It is an expensive product and lacks some competitor product features I would find useful, particularly relating to segmentation of the transcription and subsequent workflow automation.

Having said that, the overall package is strong and the implementation + support capability is also strong to the point of being differentiators; deterioration in these would seriously impact the proposition's value. Review collected by and hosted on G2.com.

We've been using Natterbox for more than 3 years now and its been great going for us. Minimal downtime and exceptional call quality that not only satisfies us but the people that are being called as well. Their support team is great and super quick to answer queries or deal with any issues that our local teams log with them. Review collected by and hosted on G2.com.

Not much at this point. We've been pretty happy with our Natterbox experience so far. Review collected by and hosted on G2.com.

We have succesfully used Natterbox across our customer service teams for a year now. Our account manager George has been very proactive in arranging our renewal, working with us to ensure we have the optimal number and type of licences well ahead of the renewal deadline. As well as this, he has encouraged us to have regular touchpoints to make sure we are getting best use of the service and using all the available features. Review collected by and hosted on G2.com.

I feel like I don't know all the capabilities Natterbox has to offer, but this will be addressed in our new touchpoints to make sure we are using all the features appropriately. Review collected by and hosted on G2.com.

I like Natterbox primarily for its reliability, as well as its customer and technical support. The call tool has many applications for business. Review collected by and hosted on G2.com.

I have not found any disadvantages, everything works fine. Review collected by and hosted on G2.com.

Having the insights in the CRM for our reporting and conversion rates is exceptional. Review collected by and hosted on G2.com.

The only thing would be there isn't much option for personalised on hold music. Shout cast is the only one that works but their support isn't great so we've had to resort to other options. Review collected by and hosted on G2.com.

Natterbox is very easy to use.

With Natterbox we can make and receive calls.

I use it daily.

Customer support are available 24/7 and we can easily contact them.

There are features such as Advanced Call Routing. Call recording voice mail management Click-to-Dial and more.

With Natterbox we can easily intregate Salesforce allows for seamless call management and logging directly within the Salesforce interface.

Natterbox provides detailed guides, video tutorials, and support documentation to assist you throughout the implementation proces. Review collected by and hosted on G2.com.

Sometimes its laggy and slow reset everything os perfect. Review collected by and hosted on G2.com.

We've been using Natterbox within our businesss for a few years, and it's been great. George, our account manager, has been proactive about our products, ensuring we have the right licenses for a smooth operation. He's also encouraged regular check-ins to help us make the most of all the features.

Natterbox is easy to use, and we use it daily for making and receiving calls via Salesforce. Customer support is available 24/7, and we can easily contact them. An all round fantastic service! Review collected by and hosted on G2.com.

We find that line connectivity can be an issue, however the support team are great at diagnosing and rectfiying Review collected by and hosted on G2.com.

Natterbox is the best tool to connect with stakeholders. It is easy to use and smooth fucnting will easline your day.

We can record calls and also mention notes. It can be integrated with Salesforce platform. Review collected by and hosted on G2.com.

Nothing. Akk good with Natterbox. No issues at all. Review collected by and hosted on G2.com.

They are always trying to provide best solution for your business instead of working by template.Very modern tool with a lot of different options. Good and effective support team which always answers in a good timely manner. Review collected by and hosted on G2.com.

Sometimes I feel like Natterbox has much more to offer and I dont know about that. Review collected by and hosted on G2.com.

We have been using this platform for a number of years and it has worked well.

It easily enabled us to work from home during the early stages of the pandemic.

The platform is stable and hardly has any issues. Review collected by and hosted on G2.com.

Implementation can be a little tricky sometimes with a global support desk and call routing.

Basic reporting could be better rather than needing insight- however this is their new product and where the development effort is being placed. Review collected by and hosted on G2.com.