Natterbox connects perfectly with Salesforce to help our sales team provide the best possible service on a daily basis. It's easy for the team to keep track on calls and for the team leads to see their progress with the reports. Natterbox is straightforward to use and the team are so friendly and an amazing help during the intergration and beyond. They have a great service team that are on hand to help with any issues. Review collected by and hosted on G2.com.

Nothing I wish the whole organisation used it! Review collected by and hosted on G2.com.

The integration with Salesforce is seamless, it works as expected and captures the interaction with the contacts to give us the input we need to keep our conversations with them. The admin part of the solution is also super simple to use and configure, with quick and helpful support when needed. Review collected by and hosted on G2.com.

I particularly don't see many downsides to it. The lack of an integrated messaging solution will hopefully be soon resolved, and some inner details in the setup and routing configurations could be better explained in the help documentation. Review collected by and hosted on G2.com.

We recently underwent onboarding with the Natterbox project team, Jonny and Joel, and we must say, it was a brilliant experience from start to finish. Their professionalism, efficiency, and genuine care for our needs were evident every step of the way :

Their communication and collaboration skills were outstanding. They kept all stakeholders informed and engaged throughout the process, ensuring everyone was on the same page and working towards common goals.

Their expertise in the Natterbox platform and onboarding best practices shone through in every interaction. They provided tailored solutions that perfectly aligned with our requirements, making the transition seamless and hassle-free.

We were particularly impressed by their timeliness and efficiency. They set clear timelines, met every milestone, and handled any challenges that arose with proficiency.

We highly recommend the Natterbox project team for their brilliant onboarding services. Their professionalism, expertise, and commitment to excellence make them a top choice for anyone looking to onboard with Natterbox. Review collected by and hosted on G2.com.

The only thing that we can report is that the webphone helper is not always showing up. We do not experiment any issues with the calls. The reports are clear. Review collected by and hosted on G2.com.

The service team is very helpful in addressing any issues we have. They have also been pivotal in helping us launch ScreenMeet, a new service that helps us better serve our customer base. Reliability of service has increased in the past few years. Review collected by and hosted on G2.com.

There are times we order desk phones through them and they come still unprovisioned. High turnover with customer success representatives. Review collected by and hosted on G2.com.

The professional team at Natterbox have been an absolute pleasure to work with, from onboarding, account management, support and professional services there isn't a bad experience to be had.

The platform integrates seemlessly into Salesforce and changes are easy and fast to make on the fly which is crucial for us as a small IT team.

The Routing Policy feature stands out as a selling point for Natterbox, as its easy to create internal and customer call journeys with very little technical background using their graph/node based builder. Review collected by and hosted on G2.com.

The only downside is that its 100% reliant on being an addon to the Salesforce platform, nothing stand alone is available. Review collected by and hosted on G2.com.

The support and service we get from them is second to none. Nothing is an issue for them they are always friendly and willing to help. The service they provide is, in my opinion, industry-leading in the field of communications. We have tried others and are glad to say we are settled in with Natterbox. Review collected by and hosted on G2.com.

Haven't found anything yet in the 4 years of being with them!! Review collected by and hosted on G2.com.

The Customer support and how they are quite prompt in responding to the tickets Review collected by and hosted on G2.com.

The complexity of fixing an issue by ourselves (i.e. the routing policies) and there are only 15 minutes of free screeshare allowed for any customer support. Review collected by and hosted on G2.com.

the service is reliable with little to no interruptions in telephony services. They offer great customer service. The account managers are prompt and always trying to find ways to help me save money on my licenses. Review collected by and hosted on G2.com.

They cant do everything, almost everything though Review collected by and hosted on G2.com.

Natterbox is always putting the needs of their customers first. They offer a sophisticated product, which allows you to tailor it to your operational requirements.

Their support team is proactive and offer exemplary support.

We are very fortunate to have such an amazing Customer Success Manager - Ali is absolutely fantastic. Review collected by and hosted on G2.com.

The system only works on the Salesforce platform. It would be great to see it compatible with Zoho also Review collected by and hosted on G2.com.

The automatic call logging in Salesforce is mostly nice. Review collected by and hosted on G2.com.

I am an end user only, so I am unable to speak to the implementation, pricing, etc. It seems like most of the reviewers are either on the tech or management side, so I thought it may be valuable to potential users to note that this software has been particularly unfriendly to me as a sales rep.

* No text messaging. Incredibly inconvenent to use one system for calls, and a completely separate system for text. (Different product, but we're using 360 SMS for text which requires you to go to the contact record to initiate a message, and for mobile use you have to text throught the Salesforce mobile app, which is a giant pain at the best of times, and too frustrating to bother with on the other end of the scale.)

*The Natterbox mobile app is severely lacking - no caller ID, which is something I particularly want when taking calls after hours. It does show the phone number, but does not pull through the contact name from Salesforce.

* Missed calls (both on desktop app and mobile) do not provide a contact name, just shows "Unknown" and the number. To be clear, these are existing Salesforce records - an engaged call from the same number would show the customer name in the call logs. But on missed calls you have to search the number to figure out who called you. (When the missed call eventually decides to show up - delays are standard here.)

* Mobile app has no missed call notification banner or anything on the app to indicate you've missed a call. The only way to see missed calls on the app is to open the app and specifically go check your call log. Anyone with any type of obessive compulsive behaviours will particularly enjoy checking for missed calls hundreds of times a day.

* Voicemails are delivered to your inbox, so assuming you get email notifications you will receive a notice of voicemail. HOWEVER, there is no connection to the mobile app and so you have to listen to the message again on your mobile device to make the new voicemail go away inside the app. There is no option to delete or mark a voicemail read on either mobile or desktop, which is very strange to me.

* Headset connectivity issues. Direct quote from Support ticket, asking if there was any visual indicator that would help me know when I am experiencing microphone permission issues: "If a call presents itself only for a second and then disappears off your CTI - this could indicate a microphone/audio permission issue. One-way audio is another indicator - if the customer is unable to hear you or you are unable to hear the customer is another indicator of this." The goal of my question was to avoid scenario two with one way audio - people are hard enough to get on the phone, you don't want your first connected call in 6 months for them to be unable to hear me. Natterbox support claimed that in the first scenario when a call presents and disappears that it is routed to voicemail, but empirical evidence suggests otherwise.

* Calls that show "unallocated number" when dialed through Natterbox are able to be successfully completed via personal mobile device.

* Searching for an outbound contact to make a call pulls all numbers for the account, and does not identify which number is mobile vs. office. If there are multiple numbers on file, just plan on needing to go to the contact record to make the call. I was accustomed to being able to save my contacts with my preferred number and / or label the saved numbers which made for easy search and dial functionality via 8x8. Not true with Natterbox. Review collected by and hosted on G2.com.