It's easy to use, and it has become an integral part of our workflow. The configuration might be a bit overwhelming at first, but it is maintainable. We use salesforce, and the fact that they offer an integration to it, it very beneficial. Customer service has improved a lot. It's nice to see the company is investing in AI and additional products too. Review collected by and hosted on G2.com.

The Admin part is still a bit overwhelming UI wise, as well as the UI to create routing and rules is not super intuitive. I still struggle to make sense of it. Review collected by and hosted on G2.com.

Our team has been working with Natterbox for several years. It is a simple to use product that has easy to integrate with our changing needs. We have recently upgraded to the SMS product, and it has been a breeze to use. The whole team are pleasure to work with. As a Salesforce Admin it is great to be able to ask questions from the support team for technical advice and no issue is too big or too small. When rolling out updates the team are always there to answer questions and help with integration. Review collected by and hosted on G2.com.

I can't think of anything I worth writing about. No system is perfect, but if I ever have an issue, the team are always quick to help out. Review collected by and hosted on G2.com.

It works really well with Salesforce, and its capabilities can automate a number of sales and support processes. Easy to use with click and point functionality, works really fast; a great support team and well priced. Review collected by and hosted on G2.com.

Nothing that I've come across yet that I can report. Review collected by and hosted on G2.com.

Natterbox is reliable in service, the tech support and company support is above and beyond. Excellent and timely communication and fast resolution to any technical issues. Review collected by and hosted on G2.com.

None that i can recall. Very happy with service. Review collected by and hosted on G2.com.

Telephony products with unrivaled quality and resilience, backed by an amazing Account Management and Customer Success Team. The UI makes it easy to administer and tailor the platform to our needs. All of this gives us real confidence to join Natterbox as they continue to innovate and stay at the forefront of tech in their field. Review collected by and hosted on G2.com.

I’m not really sure there’s anything to dislike. I’d just love it to be free. Review collected by and hosted on G2.com.

I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very helpful, which has been beneficial for us. Review collected by and hosted on G2.com.

I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph too fast for our first AI project. I think it's important for them to understand that some customers need more than just a prompt—they need consultancy to help with this transition. While they provided consultancy once we asked, I felt like the team should realize that this kind of transition might require more hand holding, especially for first-time AI usage. Review collected by and hosted on G2.com.

I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one and a half years I've been using it, it's been stable, with only two outages so far. Besides that, the customer experience and the customer success management from Natterbox are pretty good. Also, the initial setup was pretty good; it was easy to set up and integrate into Salesforce, and we learned a lot during the three-month transition from our old provider. Review collected by and hosted on G2.com.

The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. Review collected by and hosted on G2.com.

The app is intuitive and very user friendly, no error have been shown so far Review collected by and hosted on G2.com.

Everything is helpful. Not seen a feature that is not helpful Review collected by and hosted on G2.com.

They're a great team and great product. They look after their customers well and I trust them Review collected by and hosted on G2.com.

If you're using them with Salesforce then you're limited by Salesforce itself and how hard it us to update Salesforce Review collected by and hosted on G2.com.

We had great collaboration regarding features we need and we had excellent workshops to find out how that could work and be implemented in our org Review collected by and hosted on G2.com.

Really nothing at this moment to improve. Review collected by and hosted on G2.com.