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BP

Bishnu P.

Mid-Market (51-1000 emp.)

9/26/2023

"Easy to use, very reliable"

5/5

What do you like best about Natterbox?

Natterbox is an easy sytem to navigate and set up. There are hardly ever any outages with Natterbox. It is intergrated with Salesforce which means managing customers is as simple as it gets. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

Unable to use when Salesforce is down for maintenance. Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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Thank you very much for your review, it's great to hear that Natterbox has saved you time managing customer interactions.

KB

Kendra B.

Contact Centre Team lead

Mid-Market (51-1000 emp.)

9/27/2023

"Natterbox has been so great to work with and their support is next level"

5/5

What do you like best about Natterbox?

They are very accommodating to the needs of your organization and their service is exceptional Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

I want their AI to be available now. haha Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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Thanks so much for your review Kendra, keep a look out for our work with AI very soon!

AS

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

9/21/2023

"Helpful and Accessible"

4/5

What do you like best about Natterbox?

Since I have joined RP the relationship with Natterbox has improved greatly. The access to solutions architects is much appreciated and our account manager Oliver is very proactive in setting up check in sessions and helping with new natterbox projects. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

When we first started with Natterbox we felt slightly less supported, but this was in part a lack of capacity on our side to finish our natterbox implementation. Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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It's good to hear that your Natterbox relationship is now positive and thank you for your comments about Oliver, he's a valued member of our team!

RP

Rossella P.

Technical Support & Maintenance

Mid-Market (51-1000 emp.)

8/31/2023

"My experience is very good in Nicolaus Tour"

5/5

What do you like best about Natterbox?

very helpful and fast in calls, fast address book, simple features Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

every so infrequently, natterbox crashed Review collected by and hosted on G2.com.

Response from Rebecca Harden of Natterbox

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Thanks for the 5* review Rossella, it's great to hear you've had a positive experience with Natterbox!

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

8/21/2023

"Simple to use but still highly flexible service."

4/5

What do you like best about Natterbox?

Programming interface is the simplist I've seen of any phone system. Support is always excellent. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

Re-registering devices following factory reset can be tricky. Management interface requires Adobe Air (they may be something new, I haven't checked). Only interfaces with Salesforce which we don't use. Review collected by and hosted on G2.com.

Response from Rebecca Harden of Natterbox

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Many thanks for your review, it's great to hear Natterbox is meeting the needs of your customers. We don't currently have any plans to expand our integrations beyond Salesforce, but our Product Team are constantly reviewing our roadmap and we'll ensure they're aware of your needs.

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

9/28/2023

"Great experience with Natterbox"

5/5

What do you like best about Natterbox?

Integration with Salesforce and the ability to dial directly from Salesforce which improves quality of life for our internal sales team. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

It doesn't let you provide more in depth information in the dial card which comes from the dial list. That makes the dialing lists not very useful for our internal sales team. Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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Thank you for your review, we're pleased to hear that Natterbox has helped in improving the quality of life for your internal sales team!

CG

Christophe G.

IT Team Leader - CRM

Mid-Market (51-1000 emp.)

8/8/2023

"Natterbox is weel integrated with SalesForce"

4/5

What do you like best about Natterbox?

Integration with SalesForce

Easy to setup Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

No integration with SalesForce omnichannel

The support was not very good the previous years, I do not know this year as we do not have tricky tickets.

It should be good to get more controls/reports on the quality of the calls. Review collected by and hosted on G2.com.

Response from Rebecca Harden of Natterbox

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Thanks for your feedback Christophe, and your support as a customer over the years. Improving our Salesforce Omnichannel integration is a key focus for our product team currently, with improvements being available from early 2024. Your Customer Success Manager will be in touch to coordinate a call with our product team to ensure you're up to speed on our roadmap plans

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/14/2023

"I am satisfied with the beginning of Natterbox cooperation"

4/5

What do you like best about Natterbox?

- Great efficient support from CSM and other employees

- Well organized structured meetings

- Full integration with Salesforce Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

- mass work with users is in the process of implementing (bulk addition/deletion isn't available yet)

- a large number of documents are required for porting numbers Review collected by and hosted on G2.com.

Response from Rebecca Harden of Natterbox

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Thanks for your feedback, it's great to hear things are off to a good start! I can confirm our Bulk User Upload functionality has now been released, and your Customer Success Manager will be happy to share further details of this with you.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

9/28/2023

"Natterbox is an outstanding provider."

4.5/5

What do you like best about Natterbox?

Natterbox CTI call center software has proven to be exceptionally dependable, consistently delivering on its promises.If you're looking for a top-notch call center solution, Natterbox CTI is the way to go. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

Natterbox reporting and dashboard may be challenging to navigate but support is always near by for guidance. Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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Great to hear your feedback about Natterbox, thank you very much for your positive review.

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/7/2023

"Great team to work with"

4.5/5

What do you like best about Natterbox?

The discovery and deployment process is great. Juan is exeptional, very knowledgable and extremely helpful.

Alison, our account manager is fantastic, she actions queries and always gets back to you. The Natterbox team is great a pertnership for our business. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

As we are located in Australia, there is a delay from the support team hdue to different time zones. Review collected by and hosted on G2.com.

Response from Robyn Tully of Natterbox

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Thank you very much for your feedback, we have passed on your positive comments to Juan and Ali! It's great to hear that Natterbox is proving to be a valuable partner for your business.