--- title: Natterbox Reviews meta\_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Natterbox Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [(6 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [(3 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Natterbox ##### 1. Helpful Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [ See 6 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 2. Customer Support Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you like about Natterbox? I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very hel ##### 3. Features Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ##### 4. CRM Integration Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 5. Ease of Use Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ### 5 Cons or Disadvantages of Natterbox ##### 1. Call Limitations Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [ See 3 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 2. AI Limitations Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you dislike about Natterbox? The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ##### 3. Call Issues Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you dislike about Natterbox? I think the call quality could be better. Sometimes, we don't get good call quality, and that's something I'd really like to see improved. Another thi LG Lazar G. Small-Business (50 or fewer emp.) 4.5/5 "Natterbox - Customer Interactions with Salesforce Integration" What do you dislike about Natterbox? From time to time, we experience minor delays in call routing during peak hours, but these instances are not so frequent. ##### 4. Chat Functionality Issues Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 5. Complexity Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) See Related User Reviews JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 3.5/5 "functional and needs improvement" What do you dislike about Natterbox? One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/7/2024 "The full process - demonstration, design, product, onboarding and deployment was high quality." 5/5 What do you like best about Natterbox? Our recent onboarding with Natterbox has been a high quality experience from start to finish. Sandy and Juan have been responsive at each step and their depth of product knowledge and willingness to help is outstanding, irrespective of requirements and changes. The capability of Natterbox's people was a clear differentiator against their competitors. Communication was regular throughout the process and Juan expertly supplemented our internal capability. The product is simple and easy to use, where I had feedback from business users that they were impressed on this front. I put this down to good design and good integration with Salesforce. If you are looking for a full-service telephony solution, particularly in support of compliance and workflow automation needs, I recommend their products and particularly their people. Review collected by and hosted on G2.com. What do you dislike about Natterbox? It is an expensive product and lacks some competitor product features I would find useful, particularly relating to segmentation of the transcription and subsequent workflow automation. Having said that, the overall package is strong and the implementation + support capability is also strong to the point of being differentiators; deterioration in these would seriously impact the proposition's value. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Compliance requirements, workflow automation and service proposition. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Small-Business (50 or fewer emp.) 9/18/2024 "A Great Call System" 4.5/5 What do you like best about Natterbox? We've been using Natterbox for more than 3 years now and its been great going for us. Minimal downtime and exceptional call quality that not only satisfies us but the people that are being called as well. Their support team is great and super quick to answer queries or deal with any issues that our local teams log with them. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Not much at this point. We've been pretty happy with our Natterbox experience so far. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? The need for us to have physical telephones to achieve what we're trying to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KR Kate R. Category Manager Mid-Market (51-1000 emp.) 6/10/2024 "Proactive and flexible" 4/5 What do you like best about Natterbox? We have succesfully used Natterbox across our customer service teams for a year now. Our account manager George has been very proactive in arranging our renewal, working with us to ensure we have the optimal number and type of licences well ahead of the renewal deadline. As well as this, he has encouraged us to have regular touchpoints to make sure we are getting best use of the service and using all the available features. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I feel like I don't know all the capabilities Natterbox has to offer, but this will be addressed in our new touchpoints to make sure we are using all the features appropriately. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? The ease of use for our customer service agents - it has been much more user-friendly than the previous company we used to fulfill our telephony needs. Also, the support is good. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AP Andrea P. Customer Care Manager Mid-Market (51-1000 emp.) 10/10/2024 "Natterbox is a reliable call tool that offers many features." 4.5/5 What do you like best about Natterbox? I like Natterbox primarily for its reliability, as well as its customer and technical support. The call tool has many applications for business. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I have not found any disadvantages, everything works fine. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox solves the challenge of managing and tracking customer calls efficiently. It offers features like call recording, robocalls which streamline our communication processes. This benefits our business by improving customer service, increasing team productivity, and providing insights into call performance, allowing us to make data-driven decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DK Donna K. Group Systems Manager Small-Business (50 or fewer emp.) 9/18/2024 "Great service & reporting insights" 4.5/5 What do you like best about Natterbox? Having the insights in the CRM for our reporting and conversion rates is exceptional. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The only thing would be there isn't much option for personalised on hold music. Shout cast is the only one that works but their support isn't great so we've had to resort to other options. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We have an integrated solution for our CRM. We've seen an increase in outbound performance from our previous telephony system, we have call recording, drop voicemail and have created dial lists to make our contact center more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Raees K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raees K.") RK Raees K. Technical Support Executive Mid-Market (51-1000 emp.) 6/9/2024 "The Communication Experience with Natterbox" 4/5 What do you like best about Natterbox? Natterbox is very easy to use. With Natterbox we can make and receive calls. I use it daily. Customer support are available 24/7 and we can easily contact them. There are features such as Advanced Call Routing. Call recording voice mail management Click-to-Dial and more. With Natterbox we can easily intregate Salesforce allows for seamless call management and logging directly within the Salesforce interface. Natterbox provides detailed guides, video tutorials, and support documentation to assist you throughout the implementation proces. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Sometimes its laggy and slow reset everything os perfect. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? It helps witth inbond and outbond calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 6/12/2024 "Fantastic Service" 4.5/5 What do you like best about Natterbox? We've been using Natterbox within our businesss for a few years, and it's been great. George, our account manager, has been proactive about our products, ensuring we have the right licenses for a smooth operation. He's also encouraged regular check-ins to help us make the most of all the features. Natterbox is easy to use, and we use it daily for making and receiving calls via Salesforce. Customer support is available 24/7, and we can easily contact them. An all round fantastic service! Review collected by and hosted on G2.com. What do you dislike about Natterbox? We find that line connectivity can be an issue, however the support team are great at diagnosing and rectfiying Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Consistent calls, cheaper calls, the latest features in VOIP tech Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ritesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritesh M.") RM Ritesh M. Sr Technical Support Executive Small-Business (50 or fewer emp.) 6/12/2024 "Natterbox is the best tool to connect with stakeholders" 5/5 What do you like best about Natterbox? Natterbox is the best tool to connect with stakeholders. It is easy to use and smooth fucnting will easline your day. We can record calls and also mention notes. It can be integrated with Salesforce platform. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Nothing. Akk good with Natterbox. No issues at all. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? It helps us to deal with clsint via inbound calls. We can records calls and also pull client details. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nikita V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita V.") NV Nikita V. Global Strategic Communications Manager Enterprise (\> 1000 emp.) 6/11/2024 "Modern tool" 5/5 What do you like best about Natterbox? They are always trying to provide best solution for your business instead of working by template.Very modern tool with a lot of different options. Good and effective support team which always answers in a good timely manner. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Sometimes I feel like Natterbox has much more to offer and I dont know about that. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? They can make your conversation with customers much easier and simpler. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CH carl H. Mid-Market (51-1000 emp.) 6/7/2024 "Natterbox for Service Desk" 4/5 What do you like best about Natterbox? We have been using this platform for a number of years and it has worked well. It easily enabled us to work from home during the early stages of the pandemic. The platform is stable and hardly has any issues. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Implementation can be a little tricky sometimes with a global support desk and call routing. Basic reporting could be better rather than needing insight- however this is their new product and where the development effort is being placed. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? being able to work from anywhere and as a manager being able to see which agents are on calls and report on performance Review collected by and hosted on G2.com. 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