--- title: Natterbox Reviews meta\_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Natterbox Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [(6 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [(3 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Natterbox ##### 1. Helpful Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [ See 6 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 2. Customer Support Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you like about Natterbox? I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very hel ##### 3. Features Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ##### 4. CRM Integration Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 5. Ease of Use Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ### 5 Cons or Disadvantages of Natterbox ##### 1. Call Limitations Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [ See 3 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 2. AI Limitations Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you dislike about Natterbox? The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ##### 3. Call Issues Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you dislike about Natterbox? I think the call quality could be better. Sometimes, we don't get good call quality, and that's something I'd really like to see improved. Another thi LG Lazar G. Small-Business (50 or fewer emp.) 4.5/5 "Natterbox - Customer Interactions with Salesforce Integration" What do you dislike about Natterbox? From time to time, we experience minor delays in call routing during peak hours, but these instances are not so frequent. ##### 4. Chat Functionality Issues Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 5. Complexity Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) See Related User Reviews JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 3.5/5 "functional and needs improvement" What do you dislike about Natterbox? One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, SU Sarah U. E-Business & CRM/BPM Analyst Small-Business (50 or fewer emp.) 10/8/2024 "All round great product and service" 5/5 What do you like best about Natterbox? Natterbox connects perfectly with Salesforce to help our sales team provide the best possible service on a daily basis. It's easy for the team to keep track on calls and for the team leads to see their progress with the reports. Natterbox is straightforward to use and the team are so friendly and an amazing help during the intergration and beyond. They have a great service team that are on hand to help with any issues. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Nothing I wish the whole organisation used it! Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Its helping keep our data clean and accurate. Esoecially for a sales team in the field they are on the move so keeoing accurate notes can be difficult but Natterbox helps make it easy for them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EG Ederson G. Salesforce Administrator Small-Business (50 or fewer emp.) 9/10/2023 "Great Phone integration for Salesforce" 4.5/5 What do you like best about Natterbox? The integration with Salesforce is seamless, it works as expected and captures the interaction with the contacts to give us the input we need to keep our conversations with them. The admin part of the solution is also super simple to use and configure, with quick and helpful support when needed. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I particularly don't see many downsides to it. The lack of an integrated messaging solution will hopefully be soon resolved, and some inner details in the setup and routing configurations could be better explained in the help documentation. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We used to have a legacy phone system and when Covid came and the need to offer a phone option to our working-from-home users was mandatory, we found Natterbox could offer and it did offer a good, reliable and 'everywhere' option and solution. Review collected by and hosted on G2.com. Show More Response from Robyn Tully of Natterbox [Editedit](https://www.g2.com/survey_responses/natterbox-review-8588766/official_response/edit) Thank you for your review, it's great to hear we were able to support working from home during lockdown! 9/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Virginie V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Virginie V.") VV Virginie V. B2B Superuser Mid-Market (51-1000 emp.) 6/20/2024 "Onboarding with the Natterbox project team was a brilliant experience" 5/5 What do you like best about Natterbox? We recently underwent onboarding with the Natterbox project team, Jonny and Joel, and we must say, it was a brilliant experience from start to finish. Their professionalism, efficiency, and genuine care for our needs were evident every step of the way : Their communication and collaboration skills were outstanding. They kept all stakeholders informed and engaged throughout the process, ensuring everyone was on the same page and working towards common goals. Their expertise in the Natterbox platform and onboarding best practices shone through in every interaction. They provided tailored solutions that perfectly aligned with our requirements, making the transition seamless and hassle-free. We were particularly impressed by their timeliness and efficiency. They set clear timelines, met every milestone, and handled any challenges that arose with proficiency. We highly recommend the Natterbox project team for their brilliant onboarding services. Their professionalism, expertise, and commitment to excellence make them a top choice for anyone looking to onboard with Natterbox. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The only thing that we can report is that the webphone helper is not always showing up. We do not experiment any issues with the calls. The reports are clear. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We do not experiment problems with Natterbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Apps Admin Mid-Market (51-1000 emp.) 8/9/2021 "Reliable service with helpful staff" 4/5 What do you like best about Natterbox? The service team is very helpful in addressing any issues we have. They have also been pivotal in helping us launch ScreenMeet, a new service that helps us better serve our customer base. Reliability of service has increased in the past few years. Review collected by and hosted on G2.com. What do you dislike about Natterbox? There are times we order desk phones through them and they come still unprovisioned. High turnover with customer success representatives. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Being able to automate things through our phone system while integrating Salesforce. Allowing us to better serve our customers. Review collected by and hosted on G2.com. Show More 10/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Mark H. Infrastructure Engineer Enterprise (\> 1000 emp.) 6/7/2024 "Effortless Salesforce Integration: Natterbox Review" 5/5 What do you like best about Natterbox? The professional team at Natterbox have been an absolute pleasure to work with, from onboarding, account management, support and professional services there isn't a bad experience to be had. The platform integrates seemlessly into Salesforce and changes are easy and fast to make on the fly which is crucial for us as a small IT team. The Routing Policy feature stands out as a selling point for Natterbox, as its easy to create internal and customer call journeys with very little technical background using their graph/node based builder. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The only downside is that its 100% reliant on being an addon to the Salesforce platform, nothing stand alone is available. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Used as first as a solution for a customer service team being integrated in to Salesforce. We now use Natterbox as our primary VoiP solution for our stores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SU Steven U. Customer Service Manager Small-Business (50 or fewer emp.) 9/6/2024 "Very Professional Service" 5/5 What do you like best about Natterbox? The support and service we get from them is second to none. Nothing is an issue for them they are always friendly and willing to help. The service they provide is, in my opinion, industry-leading in the field of communications. We have tried others and are glad to say we are settled in with Natterbox. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Haven't found anything yet in the 4 years of being with them!! Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Innovative in their approach to communication to customers so they are always developing new features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tanzia I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanzia I.") TI Tanzia I. O Small-Business (50 or fewer emp.) 8/9/2021 "Natterbox - Call Support" 5/5 What do you like best about Natterbox? The Customer support and how they are quite prompt in responding to the tickets Review collected by and hosted on G2.com. What do you dislike about Natterbox? The complexity of fixing an issue by ourselves (i.e. the routing policies) and there are only 15 minutes of free screeshare allowed for any customer support. Review collected by and hosted on G2.com. Recommendations to others considering Natterbox: Please ensure there is an admin person trained on the routing policies properly. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We are using Natterbox to connect with our prospective students. Review collected by and hosted on G2.com. Show More 10/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kendra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kendra B.") KB Kendra B. Contact Centre Team Lead Small-Business (50 or fewer emp.) 9/23/2024 "Amazing Telephony Contact Centre services!" 5/5 What do you like best about Natterbox? the service is reliable with little to no interruptions in telephony services. They offer great customer service. The account managers are prompt and always trying to find ways to help me save money on my licenses. Review collected by and hosted on G2.com. What do you dislike about Natterbox? They cant do everything, almost everything though Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Salesforce does not offer a telephony, so they referred us to NB. Natterbox is meeting our telephony needs as well as the contact centre services we need too. We are expanding to add AI and Natterbox's AI features they are launching this year is very exciting and will make my team's job so much easier Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 10/4/2024 "Wonderful product and amazing team" 5/5 What do you like best about Natterbox? Natterbox is always putting the needs of their customers first. They offer a sophisticated product, which allows you to tailor it to your operational requirements. Their support team is proactive and offer exemplary support. We are very fortunate to have such an amazing Customer Success Manager - Ali is absolutely fantastic. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The system only works on the Salesforce platform. It would be great to see it compatible with Zoho also Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox is always looking out for the needs of their customers. Should anything arise, they provide a superior level of support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EB Emily B. Mid-Market (51-1000 emp.) 3/12/2024 "Not built for sales" 1/5 What do you like best about Natterbox? The automatic call logging in Salesforce is mostly nice. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I am an end user only, so I am unable to speak to the implementation, pricing, etc. It seems like most of the reviewers are either on the tech or management side, so I thought it may be valuable to potential users to note that this software has been particularly unfriendly to me as a sales rep. \* No text messaging. Incredibly inconvenent to use one system for calls, and a completely separate system for text. (Different product, but we're using 360 SMS for text which requires you to go to the contact record to initiate a message, and for mobile use you have to text throught the Salesforce mobile app, which is a giant pain at the best of times, and too frustrating to bother with on the other end of the scale.) \*The Natterbox mobile app is severely lacking - no caller ID, which is something I particularly want when taking calls after hours. It does show the phone number, but does not pull through the contact name from Salesforce. \* Missed calls (both on desktop app and mobile) do not provide a contact name, just shows "Unknown" and the number. To be clear, these are existing Salesforce records - an engaged call from the same number would show the customer name in the call logs. But on missed calls you have to search the number to figure out who called you. (When the missed call eventually decides to show up - delays are standard here.) \* Mobile app has no missed call notification banner or anything on the app to indicate you've missed a call. The only way to see missed calls on the app is to open the app and specifically go check your call log. Anyone with any type of obessive compulsive behaviours will particularly enjoy checking for missed calls hundreds of times a day. \* Voicemails are delivered to your inbox, so assuming you get email notifications you will receive a notice of voicemail. HOWEVER, there is no connection to the mobile app and so you have to listen to the message again on your mobile device to make the new voicemail go away inside the app. There is no option to delete or mark a voicemail read on either mobile or desktop, which is very strange to me. \* Headset connectivity issues. Direct quote from Support ticket, asking if there was any visual indicator that would help me know when I am experiencing microphone permission issues: "If a call presents itself only for a second and then disappears off your CTI - this could indicate a microphone/audio permission issue. One-way audio is another indicator - if the customer is unable to hear you or you are unable to hear the customer is another indicator of this." The goal of my question was to avoid scenario two with one way audio - people are hard enough to get on the phone, you don't want your first connected call in 6 months for them to be unable to hear me. Natterbox support claimed that in the first scenario when a call presents and disappears that it is routed to voicemail, but empirical evidence suggests otherwise. \* Calls that show "unallocated number" when dialed through Natterbox are able to be successfully completed via personal mobile device. \* Searching for an outbound contact to make a call pulls all numbers for the account, and does not identify which number is mobile vs. office. If there are multiple numbers on file, just plan on needing to go to the contact record to make the call. I was accustomed to being able to save my contacts with my preferred number and / or label the saved numbers which made for easy search and dial functionality via 8x8. Not true with Natterbox. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We have been on the platform for about a month, I have not experienced any solutions yet. Review collected by and hosted on G2.com. Show More Response from Rachel Zieminski of Natterbox [Editedit](https://www.g2.com/survey_responses/natterbox-review-9413141/official_response/edit) Hi Emily, We sincerely appreciate your feedback and apologize for the difficulties you’ve encountered with our mobile product. Your insights are incredibly valuable to us as we strive to improve our services. We understand your frustrations, and we want to assure you that we are actively working with your technical team to resolve these issues as quickly as possible. It is our utmost priority to deliver a seamless experience for all our users. We genuinely appreciate your patience and understanding as we work towards these improvements. Thank you again for your valuable feedback. We are committed to resolving these issues promptly for you. Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,640) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/natterbox/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading loyalty management platforms for e-commerce](https://www.g2.com/discussions/leading-loyalty-management-platforms-for-e-commerce)[Best analytics platform for startup data needs](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[Most recommended account-based tools for software companies](https://www.g2.com/discussions/which-account-based-tools-work-best-for-software-companies) [What's the best sales intelligence platform for keeping contact and company data fresh without relying on manual updates?](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-platform-for-keeping-contact-and-company-data-fresh-without-relying-on-manual-updates)[What's the best CPQ software with custom pricing features](https://www.g2.com/discussions/what-s-the-best-cpq-software-with-custom-pricing-features)[Pros and Cons Details](https://www.g2.com/products/natterbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)