--- title: Natterbox Reviews meta\_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Natterbox Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [(6 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [(5 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [(4 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [(3 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [(2 mentions)](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Natterbox ##### 1. Helpful Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. [ See 6 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386006&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 2. Customer Support Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386406&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you like about Natterbox? I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very hel ##### 3. Features Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. [ See 5 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391588&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ##### 4. CRM Integration Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386590&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you like about Natterbox? I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel fea ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ##### 5. Ease of Use Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. [ See 4 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391335&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce" What do you like about Natterbox? Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you like about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one a ### 5 Cons or Disadvantages of Natterbox ##### 1. Call Limitations Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. [ See 3 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1392295&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 2. AI Limitations Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=2418875&qs=pros-and-cons#reviews) See Related User Reviews ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. 5.0/5 "Seamlessly Integrated Customer Service Solution" What do you dislike about Natterbox? The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ##### 3. Call Issues Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1386351&qs=pros-and-cons#reviews) See Related User Reviews ![Aneel Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aneel Y.") AY Aneel Y. Mid-Market (51-1000 emp.) 5.0/5 "Native Salesforce Integration with best in class calling capabilities" What do you dislike about Natterbox? I think the call quality could be better. Sometimes, we don't get good call quality, and that's something I'd really like to see improved. Another thi LG Lazar G. Small-Business (50 or fewer emp.) 4.5/5 "Natterbox - Customer Interactions with Salesforce Integration" What do you dislike about Natterbox? From time to time, we experience minor delays in call routing during peak hours, but these instances are not so frequent. ##### 4. Chat Functionality Issues Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1389499&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Workplace Phone" What do you dislike about Natterbox? Can't put the other person on hold whilst transferring ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Some good features" What do you dislike about Natterbox? Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch ta ##### 5. Complexity Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. [ See 2 mentions ](https://www.g2.com/products/natterbox/reviews?filters%5Bsentiment_snippet%5D=1391701&qs=pros-and-cons#reviews) See Related User Reviews JB Jeroen B. 4.0/5 "Future-Ready Telephony with Room for Growth" What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 3.5/5 "functional and needs improvement" What do you dislike about Natterbox? One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Mid-Market (51-1000 emp.) 7/14/2026 "Easy to Use, Integral to Our Workflow With Great Salesforce Integration" 4.5/5 What do you like best about Natterbox? It's easy to use, and it has become an integral part of our workflow. The configuration might be a bit overwhelming at first, but it is maintainable. We use salesforce, and the fact that they offer an integration to it, it very beneficial. Customer service has improved a lot. It's nice to see the company is investing in AI and additional products too. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The Admin part is still a bit overwhelming UI wise, as well as the UI to create routing and rules is not super intuitive. I still struggle to make sense of it. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? We communicate a lot with the Country of Turkey and they were amazing at solving issues to related to reaching out our customers in that region. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Business System Analyst Mid-Market (51-1000 emp.) 9/12/2024 "Exceptional Service and Support" 5/5 What do you like best about Natterbox? Our team has been working with Natterbox for several years. It is a simple to use product that has easy to integrate with our changing needs. We have recently upgraded to the SMS product, and it has been a breeze to use. The whole team are pleasure to work with. As a Salesforce Admin it is great to be able to ask questions from the support team for technical advice and no issue is too big or too small. When rolling out updates the team are always there to answer questions and help with integration. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I can't think of anything I worth writing about. No system is perfect, but if I ever have an issue, the team are always quick to help out. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox allows us to capture all our Sales calls in the contact centre, as well as front end CTI to help direct calls to other aspects of the business. As it is linked to Salesforce and Cloud based, it's easy to adapt on the fly. We are able to better capture the call numbers, direct them to the right person, and use automation tools that intergrate with Salesforce to help our next steps. Natterbox is also helping us map out the future of the Contact Centre by updating their tech suite to allow us to adapt to AI features, and also allow us more ways to communicate with our current and future leads. Review collected by and hosted on G2.com. Show More 12/7/2025 Current UserValidated ReviewerSource: Organic ![Arnold D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arnold D.") AD Arnold D. Chief Technology Officer & Director Small-Business (50 or fewer emp.) 7/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Fast, Easy Salesforce Automation with Great Support and Pricing" 5/5 What do you like best about Natterbox? It works really well with Salesforce, and its capabilities can automate a number of sales and support processes. Easy to use with click and point functionality, works really fast; a great support team and well priced. Review collected by and hosted on G2.com. What do you dislike about Natterbox? Nothing that I've come across yet that I can report. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? It solves the telephony and CRM link where records can be popped based on the caller. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite LT Liv T. Contact Centre Team Leader Small-Business (50 or fewer emp.) 9/5/2024 "Delivers Exceptional Contact Centre Performance and CRM Integration" 5/5 What do you like best about Natterbox? Natterbox is reliable in service, the tech support and company support is above and beyond. Excellent and timely communication and fast resolution to any technical issues. Review collected by and hosted on G2.com. What do you dislike about Natterbox? None that i can recall. Very happy with service. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Tracking and monitoring of staff performance. Call analytics. Average handling times, volumes, dashboards and reporting. Review collected by and hosted on G2.com. Show More 7/20/2026 Validated ReviewerSource: Organic ![David S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David S.") DS David S. Salesforce Tech Lead Enterprise (\> 1000 emp.) 4/2/2026 "Unrivaled Telephony Quality with an Intuitive UI and Amazing Support" 5/5 What do you like best about Natterbox? Telephony products with unrivaled quality and resilience, backed by an amazing Account Management and Customer Success Team. The UI makes it easy to administer and tailor the platform to our needs. All of this gives us real confidence to join Natterbox as they continue to innovate and stay at the forefront of tech in their field. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I’m not really sure there’s anything to dislike. I’d just love it to be free. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox are helping us navigate the rocky road of uncertainty of AI and arming us with the products available and listening to our needs in how to mould them for maximum returns Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Jeroen B. 12/10/2025 "Future-Ready Telephony with Room for Growth" 4/5 What do you like best about Natterbox? I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very helpful, which has been beneficial for us. Review collected by and hosted on G2.com. What do you dislike about Natterbox? I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph too fast for our first AI project. I think it's important for them to understand that some customers need more than just a prompt—they need consultancy to help with this transition. While they provided consultancy once we asked, I felt like the team should realize that this kind of transition might require more hand holding, especially for first-time AI usage. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox improves our telephony system and call routing, and it's ready for AI support, which makes it future-proof for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. Process Manager Customer Service 12/12/2025 "Seamlessly Integrated Customer Service Solution" 5/5 What do you like best about Natterbox? I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one and a half years I've been using it, it's been stable, with only two outages so far. Besides that, the customer experience and the customer success management from Natterbox are pretty good. Also, the initial setup was pretty good; it was easy to set up and integrate into Salesforce, and we learned a lot during the three-month transition from our old provider. Review collected by and hosted on G2.com. What do you dislike about Natterbox? The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? I use Natterbox for customer service inbound. It's solving skill-based routing and reporting, and addresses the issue of not having a phone system available. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite FA Felipe A. Service Desk Technician Mid-Market (51-1000 emp.) 4/8/2026 "Natterbox good." 5/5 What do you like best about Natterbox? The app is intuitive and very user friendly, no error have been shown so far Review collected by and hosted on G2.com. What do you dislike about Natterbox? Everything is helpful. Not seen a feature that is not helpful Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Problems with calls in some countries Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MO Mike O. Chief Customer Officer Mid-Market (51-1000 emp.) 3/18/2026 "Great Team, Great Product, and Customer Care You Can Trust" 5/5 What do you like best about Natterbox? They're a great team and great product. They look after their customers well and I trust them Review collected by and hosted on G2.com. What do you dislike about Natterbox? If you're using them with Salesforce then you're limited by Salesforce itself and how hard it us to update Salesforce Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Providing customer Service to thousands of customers both B2B and B2C in the critical healthcare tech space Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/9/2024 "Easy to Use and Great Support: Natterbox Meets Our Telephony Needs" 5/5 What do you like best about Natterbox? We had great collaboration regarding features we need and we had excellent workshops to find out how that could work and be implemented in our org Review collected by and hosted on G2.com. What do you dislike about Natterbox? Really nothing at this moment to improve. Review collected by and hosted on G2.com. What problems is Natterbox solving and how is that benefiting you? Natterbox solves the challenge of routing calls to the correct contact person for our clients' customers. By using a single phone number, the system automatically identifies the customer and directs them to their designated contact person, streamlining the customer journey and improving the overall experience. This has greatly simplified our call management process and enhanced customer satisfaction. Review collected by and hosted on G2.com. 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