--- title: Natterbox Reviews meta_title: 'Natterbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 135 reviews by the users' company size, role or industry to find out how Natterbox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 135 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 135 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. (6 reviews) - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. (5 reviews) - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. (5 reviews) - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. (4 reviews) - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. (4 reviews) - Easy Integration (4 reviews) - Easy Integrations (4 reviews) - Salesforce Integration (4 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. (3 reviews) - Easy Implementation (3 reviews) **What users dislike:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. (3 reviews) - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. (2 reviews) - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. (2 reviews) - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. (2 reviews) - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. (2 reviews) - Customer Service (2 reviews) - Inadequate AI Capabilities (2 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (2 reviews) - Users note the **limited features** of Natterbox, especially lacking integrated messaging and advanced transcription segmentation. (2 reviews) - Long Wait Times (2 reviews) ## Natterbox Reviews ### 1. Natterbox Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nour A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Natterbox?** Quick and helpful support team- Tony Shaw is incredible Flexibility to be able to easily adjust call routing policies to test more efficient setups and allow for a better customer experience Salesforce integration enhances our reporting capability to manage our teams **What do you dislike about Natterbox?** Some elements in the Natterbox knowledge base could be better explained regarding the details of the setup and routing configurations **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us by providing a flexible solution to be able to adapt our call policies to the changing dynamics of our growing business **Official Response from Robyn Tully:** > Thank you for your positive comments about Tony, he's a valued member of our team! It's great to hear we're supporting the changing dynamics of your business. ### 2. Excellent Customer Service from Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Cyndie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** Customer Service from my Natterbox team is excellent. My calls are answered in a timely manner and they always have time for a quick chat to resolve any islsue or answer my questions. Could not be more pleased with their Customer Service. **What do you dislike about Natterbox?** We use Salesforce and Natterbox is an embedded app that all our team uses daily. We would like the ability to text with our clients and I know they are working on it. We are more than ready for this feature. **What problems is Natterbox solving and how is that benefiting you?** We use Natterbox for all inbound and outbound calls. Very helpful in routing calls to the appropriate team member and tracking calls in Salesforce. The ability to view team members availability is essential as we all work remotely. **Official Response from Robyn Tully:** > Thank you for your positive comments about our Customer Service team. You'll also be pleased to hear that we have launched our SMS feature! ### 3. Great platform and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** The ability to integrate and work with our Salesforce CRM platform has been fantastic for us. The Natterbox platformi svery easy to use and provides great flexibilty for our business needs. WE have always recieved excellent support should we need it from the Support Team and account manager. **What do you dislike about Natterbox?** The report writing function can be a little tricky to use but the Support Tem have always been there to help and guide us in the right direction. **What problems is Natterbox solving and how is that benefiting you?** Using Natterbox has enabled us to gain great insights on how our business is interacting with our customers. The ability to call record and live listen is invauable in assisting our agents to develop and progress. It has also given us the opportunity to analyse the nature of our customer calls in order to amend our business to better suit their needs. **Official Response from Rebecca Harden:** > Thank you very much for sharing such positive feedback! Its great to hear you're making use of the Listen Live functionality as well as call recording. We're constantly working to improve our documentation to aid adoption, and will be launching our very own LMS platform at the end of Q3 to help customers further in this area. ### 4. Reliable and User-Friendly: Natterbox CTI Call Center Software Shines **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Natterbox CTI call center software is a game-changer for call center software. Its dependable and ensures seamless operations, while the user-friendly calling software makes it a easy to navigate **What do you dislike about Natterbox?** One aspect of Natterbox that could be challenging for some users is the requirement for a certain level of technical knowledge to modify routing policies. Natterbox did offer us comprehensive support and Tech guidance right from the start, which alievaiated this concern. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solves communication challenges by optimizing call routing, enhancing customer service, and has some cool insights as an extra paid feature. We use it for remote work, improving productivity and work-life balance, ultimately benefiting users with increased efficiency and customer satisfaction. **Official Response from Robyn Tully:** > Thank you so much for your feedback, we're pleased to hear that we're helping to solve some of your communication challenges. Supporting remote work is one of our big benefits, so that is great to hear! ### 5. Brilliant product and amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Natterbox?** The ease of deploying, using and maintaining the product - it has delivered exactly what we were looking for! The full team have been so helpful and have supported us from onboarding to BAU. **What do you dislike about Natterbox?** Nothing - Natterbox is a great product and the team are incredibly supportive from day 1! **What problems is Natterbox solving and how is that benefiting you?** We needed an outbound telephony solution that would support our digital first inbound solution. Natterbox works brilliantly with Salesforce and it completed the package for us with such ease. **Official Response from Rebecca Harden:** > Thanks Fiona for your kind words and support, the team very much appreciate it! ### 6. Changed my way of working for the better - would highly recommend to anyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Natterbox?** The customer service, on the rare occasion something did go wrong Aaron our account manager was always on hand for support and fixed the issue quickly. **What do you dislike about Natterbox?** It only works on Salesforce which limits your options on other platforms **What problems is Natterbox solving and how is that benefiting you?** It gives me the ability to help new starters gain confidence in talking to potential clients/candidates as I can be with them on a call if needed **Official Response from Robyn Tully:** > It's great to hear that Natterbox had a positive impact on your way of working, thank you for your review and feedback about Aaron! ### 7. Great Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Kubra M. | Salesforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Natterbox?** Natterbox's user-friendly interface and seamless integration make communication effortless and enjoyable, and the platform also provides excellent customer service. **What do you dislike about Natterbox?** There isnt anything I dislike about this product. **What problems is Natterbox solving and how is that benefiting you?** Natterbox effectively tackled past communication challenges, offering valuable analytics for actionable insights. This translated to heightened efficiency, improved customer engagement, streamlined operations, and informed decision-making, ultimately bolstering our business's competitiveness and effectiveness. **Official Response from Robyn Tully:** > Thank you for sharing some of the benefits that Natterbox has provided, it's great for our team to see this feedback! ### 8. Well managed product with all required services with great customer support and services **Rating:** 5.0/5.0 stars **Reviewed by:** Atul G. | Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Natterbox?** Natterbox CTI's seamless integration with Salesforce is one of its key points. Consider how well it integrates with your Salesforce instance, whether it supports the features you need and if it enhances your Salesforce CRM capabilities. With its call management capabilities, you can make, receive, and log calls directly from Salesforce. **What do you dislike about Natterbox?** Natterbox should provide some help tips and how to use tips within the Salesforce-managed app. It was sometimes difficult for business users to get service help as they thought it was only part of the Salesforce application. **What problems is Natterbox solving and how is that benefiting you?** Excellent customer support is crucial, especially if you encounter issues or need assistance with implementation and running a business. **Official Response from Rebecca Harden:** > Many thanks for your feedback Atul, its great to hear you're benefitting from our seamless Salesforce integration. Our training team are constantly looking to expand the tools we have available to customers to help them better manage Natterbox, and are launching our very own LMS platform this year to help support further with this - watch this space! ### 9. Senior level professional with over 25 years of experience managing contact center software **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** I appreciate the simplicity of this software or application, as it is easy to use. **What do you dislike about Natterbox?** I am not particularly fond of the fact that there are no options available for summary reporting. The setup of the software or application relies solely on user interaction. **What problems is Natterbox solving and how is that benefiting you?** We have the opportunity to improve our system by adding a caller ID or a whisper feature that can assist in identifying the specific customer who is seeking assistance. At present, the team lacks visibility into customer calls until they answer and initiate a conversation with the caller. I will submit a service ticket this week. **Official Response from Robyn Tully:** > Thank you for your feedback Malcolm and for your support as a Natterbox customer. It's really valuable for us to hear about your use case for improving visibility into customer calls, please keep us updated about how the implementation of caller ID / whisper goes via your CSM! ### 10. Excellent product, backed by a fantastic support team **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | Technical Support Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** The product just works, it is intuitive to use and even if I do get stuck the support is there to provide effective assistance **What do you dislike about Natterbox?** Nothing, it provides us with the facilities we need to run an effective contact centre **What problems is Natterbox solving and how is that benefiting you?** Natterbox allows us to manage our inbound contacts, allowing us to route customers to the right people to provide excellent customer service **Official Response from Rebecca Harden:** > Thanks so much for your support Kyle, its been great having you as a customer over the years and we look forward to the continued partnership! ### 11. My experience with natterbox is very satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Natterbox?** The ability to create streams that can be totally customised, by inserting parts of code within the policies **What do you dislike about Natterbox?** I have no change requests, I haven't had a chance to use it all yet **What problems is Natterbox solving and how is that benefiting you?** Natterbox help my, to create a survey process, that permetted me valutate calling process **Official Response from Rebecca Harden:** > Many thanks for your 5* star review Luigi. Great to hear you've made use of surveys within your routing policies, hopefully they're providing you with valuable customer feedback! ### 12. Great user experience and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lissa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** Helpful support staff. Links with our CRM **What do you dislike about Natterbox?** A bit of a learning curve to get set up (luckily their customer service makes this easier!) **What problems is Natterbox solving and how is that benefiting you?** They provide us a phone system that works with our current CRM to make our customer service reps jobs seamless. **Official Response from Rebecca Harden:** > Thanks for your great feedback Lissa. We appreciate there can be a lot to learn, and are launching our very own LMS platform at the end of Q3 to help customers with this. The LMS platform will include interactive courses around the Natterbox products, enabling individuals to gain Natterbox certifications. ### 13. Excellent Service by Natterbox **Rating:** 4.5/5.0 stars **Reviewed by:** Amit M. | IT Support Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Natterbox?** Natterbox can provide phone numbers, which most of the competitors can't and if they can't then suggests the workaround. **What do you dislike about Natterbox?** Can't provide services in regions like China, Thailand, Dubai etc. but I understand it is more of telecom restrictions in these areas. **What problems is Natterbox solving and how is that benefiting you?** Global client communications **Official Response from Rebecca Harden:** > Many thanks for your great feedback. We are constantly working to improve our Global Coverage and will certainly update you as and when we expand further in these regions. ### 14. Great Telephony System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** Reporting - the ability to report on all agents in our sales team - so we can track performance vs KPIs and targets. **What do you dislike about Natterbox?** The dial tone ! Sometimes the dial tone can send 'shock waves' through your ears if you have your head phones on waiting for a call :) **What problems is Natterbox solving and how is that benefiting you?** To track outbound and inbound activity through salesforce for our agents - ensuring we have accurate contact and records of against our customers. **Official Response from Rebecca Harden:** > It's great to hear Natterbox has helped you better track performance within the sales team. Our Product Team are always keen to hear customer feedback, so we'll ensure your point re the dial tone is on their radar! ### 15. Great Flexibiity and Improved Stability **Rating:** 4.5/5.0 stars **Reviewed by:** Alan F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Natterbox?** The Natterbox feature set, comprehensiveness and integration with Saleforce meets our complex business requirements well. **What do you dislike about Natterbox?** It has been plagued with obscure defects in the past. **What problems is Natterbox solving and how is that benefiting you?** It provides our singular outbound / inbound contact centre system and integration with Salesforce **Official Response from Rebecca Harden:** > Thanks for your review and the positive feedback Alan! Our team are constantly working to improve the platform so please continue to share any feedback with your CSM so this can be reviewed. ### 16. the best cloud pbx **Rating:** 5.0/5.0 stars **Reviewed by:** Antonello F. | ict manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Natterbox?** Amazing, we have optimized internet and external telephone communication. We have improved business processes. **What do you dislike about Natterbox?** Support a little fussy but very efficient. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solved a problem of the calls reporting . **Official Response from Rebecca Harden:** > Thanks Antonello for leaving us a 5* review! We're always keen to take on feedback and adapt so will ensure your Customer Success Manager helps us identify how we can improve your support experience. ### 17. Our implementation and ongoing support have been effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben T. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Natterbox?** The simplicity of creating new call flows and the support from the team. **What do you dislike about Natterbox?** No negitive points come to mind, We are very happy with the platform. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is replacing an out dated Avaya telephony platform. With our agents working from Salesforce having all of our MI, call recordings and activity history all in one place and automatically logged is a huge help for our business. **Official Response from Rebecca Harden:** > Thanks so much for your feedback Ben, we love to hear that we're making life easier for you and that you've had a positive experience with Natterbox! ### 18. Easy to use, very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Bishnu P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** Natterbox is an easy sytem to navigate and set up. There are hardly ever any outages with Natterbox. It is intergrated with Salesforce which means managing customers is as simple as it gets. **What do you dislike about Natterbox?** Unable to use when Salesforce is down for maintenance. **What problems is Natterbox solving and how is that benefiting you?** Natterbox's simplicity saves us time and helps with managing customer interaction. **Official Response from Robyn Tully:** > Thank you very much for your review, it's great to hear that Natterbox has saved you time managing customer interactions. ### 19. Natterbox has been so great to work with and their support is next level **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. | Contact Centre Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Natterbox?** They are very accommodating to the needs of your organization and their service is exceptional **What do you dislike about Natterbox?** I want their AI to be available now. haha **What problems is Natterbox solving and how is that benefiting you?** Their CTI works really well and their reporting is exactly what we need to make sure our contact centre is operating at its highest level **Official Response from Robyn Tully:** > Thanks so much for your review Kendra, keep a look out for our work with AI very soon! ### 20. My experience is very good in Nicolaus Tour **Rating:** 5.0/5.0 stars **Reviewed by:** Rossella P. | Technical Support & Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** very helpful and fast in calls, fast address book, simple features **What do you dislike about Natterbox?** every so infrequently, natterbox crashed **What problems is Natterbox solving and how is that benefiting you?** policy management and improvement **Official Response from Rebecca Harden:** > Thanks for the 5* review Rossella, it's great to hear you've had a positive experience with Natterbox! ### 21. Great experience with Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Integration with Salesforce and the ability to dial directly from Salesforce which improves quality of life for our internal sales team. **What do you dislike about Natterbox?** It doesn't let you provide more in depth information in the dial card which comes from the dial list. That makes the dialing lists not very useful for our internal sales team. **What problems is Natterbox solving and how is that benefiting you?** Improve quality of life for the internal sales team. Eventually, it will help us provide an avenue for coaching and feedback. **Official Response from Robyn Tully:** > Thank you for your review, we're pleased to hear that Natterbox has helped in improving the quality of life for your internal sales team! ### 22. Natterbox is an outstanding provider. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Natterbox?** Natterbox CTI call center software has proven to be exceptionally dependable, consistently delivering on its promises.If you're looking for a top-notch call center solution, Natterbox CTI is the way to go. **What do you dislike about Natterbox?** Natterbox reporting and dashboard may be challenging to navigate but support is always near by for guidance. **What problems is Natterbox solving and how is that benefiting you?** Natterbox's remarkable dependability ensures seamless operations for our call center team, ensuring we are providing the best experience to our consumers. **Official Response from Robyn Tully:** > Great to hear your feedback about Natterbox, thank you very much for your positive review. ### 23. Great team to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Natterbox?** The discovery and deployment process is great. Juan is exeptional, very knowledgable and extremely helpful. Alison, our account manager is fantastic, she actions queries and always gets back to you. The Natterbox team is great a pertnership for our business. **What do you dislike about Natterbox?** As we are located in Australia, there is a delay from the support team hdue to different time zones. **What problems is Natterbox solving and how is that benefiting you?** We have requested a few enhancements whcih will improve the running and efficiany of our agents. **Official Response from Robyn Tully:** > Thank you very much for your feedback, we have passed on your positive comments to Juan and Ali! It's great to hear that Natterbox is proving to be a valuable partner for your business. ### 24. Great working phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Bjoern J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** Since it's Salesforce integrated one has lots of possibilities to customize the system that it fits the companies needs. Great implementation phase. **What do you dislike about Natterbox?** Dial lists doesn't work for Opportunites and Activities/Tasks **What problems is Natterbox solving and how is that benefiting you?** Natterbox makes it easy for us to verbally get in touch with our customers **Official Response from Robyn Tully:** > Thank you for your positive feedback, it's much appreciated. We're glad to hear the implementation phase was so successful, and appreciate the feedback for our Product Team on Dial List functionality. ### 25. Our key customer voice communication channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Natterbox?** Helpful customer support team with suggestions for improvements. **What do you dislike about Natterbox?** While this is a key part of our tech stack, it is a fairly expensive component of our solution. Does seems to have noise cancelling functionality for calls. **What problems is Natterbox solving and how is that benefiting you?** Tight integration with Salesforce means that there isn't an additional integration requirement. ### 26. Natterbox is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Natterbox?** The Technical team is always willing to help and answer your questions. Unlimited training is provided. Natterbox is an easy system that I was able to learn with no experience and the help of Natterbox. **What do you dislike about Natterbox?** There is nothing bad that I can say about Natterbox. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is our call center software that we use to make and receive calls. We are able to pull reporting from Salesforce to keep track of calls. Also we are able to survey our customers with the Routing Policy technology which has helped our business. ### 27. Natterbox review **Rating:** 5.0/5.0 stars **Reviewed by:** Jelle V. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Natterbox?** Natterbox is very handy and easy in use. It's verified the process to contact customers. **What do you dislike about Natterbox?** Sometimes it can be hard to configurate. **What problems is Natterbox solving and how is that benefiting you?** Identifying customers phone numbers and call directly customers with contacts in salesforce. **Official Response from Robyn Tully:** > Thank you for your feedback, it's greatly appreciated. If you need any help with configuration, we have a great Knowledgebase and a dedicated training team, please have a chat with your CSM to see how we can help. We also have some interactive improvements to our Knowledgebase coming very soon, so watch this space! ### 28. All company should have a partener as Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Tommaso R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Natterbox?** Totaly integrated with Salesforce Fully customizable High quality support **What do you dislike about Natterbox?** They do all in the correct way for the customer **What problems is Natterbox solving and how is that benefiting you?** Voip Cloud telephony system. Tool integrated with Salesforce **Official Response from Rebecca Harden:** > Thank you very much for your great feedback Tommaso, as well as your many years as a valued customer. ### 29. Was a recruiter that used Natterbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Natterbox?** Really easy to use and great customer support, inparticular our account manager Arron Boothe who has always been on hand to help **What do you dislike about Natterbox?** It only works on Salesforce which can be limiting **What problems is Natterbox solving and how is that benefiting you?** Great for call routing, has helped us as a business to have more flexibility ### 30. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Faraz H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Natterbox?** Very efficient and helpful. Great product, valuable. **What do you dislike about Natterbox?** Price is on a bit on high end, rest all good. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us run a smooth contact centre with excellent visibility of data analytics/reporting **Official Response from Robyn Tully:** > Thank you very much for your feedback Syed, we look forward to continuing to work with you and your team and keeping your contact centre running smoothly! ### 31. Great Product with Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Natterbox?** Natterbox has been a great tool for our sales team. It's a simple interface for them to use and it comes with a lot of powerful analytics with each call. **What do you dislike about Natterbox?** Nothing to report at the moment, everything has been working well. **What problems is Natterbox solving and how is that benefiting you?** It's a simple tool for our sales team to use and compiles all the data in an organized and efficient way. **Official Response from Rebecca Harden:** > Thanks for your positive feedback, its really great to hear your sales team are seeing the benefits of Natterbox! ### 32. Great product and service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Natterbox?** The product allows me to track activity now we are remote working as well as better understand our customer requirements and improve our product. The customer service we receive has always been excellent as well. **What do you dislike about Natterbox?** Lack of ability to track and record Google meet calls and duration. **What problems is Natterbox solving and how is that benefiting you?** Ability to track activity and for call coaching along with issue resolution. **Official Response from Rebecca Harden:** > It's great to hear Natterbox is helping your remote contact centre to operate more efficiently. Please ensure your Customer Success Manager is aware of your google meet requirement so we can share that feedback with our Product Team. ### 33. Great service, Great account manager as well, have always helped when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Natterbox?** The service from the team and customer service has been outstanding, our AM has always been avaliable to help as well **What do you dislike about Natterbox?** only works on saleforce! needs to work on more platforms **What problems is Natterbox solving and how is that benefiting you?** Call tracking and monitoring, easy software for the sales team to use **Official Response from Robyn Tully:** > Thank you for your positive feedback, we very much appreciate the comments about our Customer Service and Customer Success teams! ### 34. Natterbox is by far the best CTI experience for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Salesforce CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Natterbox?** Easy to admin users and phone numbers in SF, calls can log to any Object record, Managers and Trainees can listen in on live calls. **What do you dislike about Natterbox?** The only thing missing is an SMS product to accompany the amazing CTI **What problems is Natterbox solving and how is that benefiting you?** We had trouble with the lines and Natterbox were able to offer advanced diagnostics wherein we found it was actually overzealous noise cancellaing software ### 35. Great experience using Natterbox **Rating:** 4.5/5.0 stars **Reviewed by:** Andrejs J. | Business Development Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** Saleforce integration with very smooth Call Tool support, option to connect different teams with various preferences **What do you dislike about Natterbox?** Option to have more languages localized for IVR **What problems is Natterbox solving and how is that benefiting you?** No longer company need to use desk phones and can operate in unified Salesforce system ### 36. Great technology **Rating:** 5.0/5.0 stars **Reviewed by:** Ipek U. | CRM Capability Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** It is great business tool that makes communication is super easy **What do you dislike about Natterbox?** I don't think there is anything to dislike. Natterbox provides excellent customer service! **What problems is Natterbox solving and how is that benefiting you?** Their customer service is very quick and helpful when we have an issue. ### 37. Great product!!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Natterbox?** integration to SalesForce and webphone are both great App keeps getting better and better **What do you dislike about Natterbox?** Click dial from the desktop browser to app ,doesn't work , this would be great if it did **Recommendations to others considering Natterbox:** 100% **What problems is Natterbox solving and how is that benefiting you?** Great for SF reports ### 38. Brilliant Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Senior System Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Natterbox?** Ease of managing Natterbox inside Salesforce. Also extra features like dial lists and Callback. **What do you dislike about Natterbox?** The Call Centre setup to add wrapups is not very user-friendly. **What problems is Natterbox solving and how is that benefiting you?** Needed a solution for cloud PBX as we had many users that work remotely. **Official Response from Rebecca Harden:** > Many thanks for your 5* review Ian. Our Product Team are constantly looking for feedback on how we can improve Natterbox, so please ensure you've shared further details around any wrap-up improvements with your Customer Success Manager so it can be taken into consideration ### 39. Good product, good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Natterbox?** The customer support is fast, helpful and knowledgeable **What do you dislike about Natterbox?** Better language support would be nice, but I was assured they are working on it **What problems is Natterbox solving and how is that benefiting you?** It provides us with easy to use and stable solution for our contact center ### 40. Fantastic, very knowledgeable customer support team **Rating:** 4.5/5.0 stars **Reviewed by:** Abbie J. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Natterbox?** Natterbox has lots of different functionalities available. It's fully configurable to ensure it meets the needs of your business. The Natterbox support team is very reliable; there's never been a time where they were unavailable to help. **What do you dislike about Natterbox?** It would be great if Natterbox offered a video call module or if the integration with Microsoft Teams could record and log video calls. **Recommendations to others considering Natterbox:** I would recommend hiring a very technically minded person to set up and manage Natterbox **What problems is Natterbox solving and how is that benefiting you?** The majority of the business work from home at least one day a week, and the Natterbox Web Phone has allowed us to continue making calls with ease. It integrates with Salesforce, so we can easily log customer calls. ### 41. A superb integrated VOIP platform for Salesforce based businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Natterbox?** Full integration with Salesforce makes call-logging all but a thing of the past as Natterbox just keeps on top of it for you. This saves a great deal of time in the contact center and amongst account management teams! **What do you dislike about Natterbox?** Tough question as there's not much I dislike at all! The initial setup might be daunting, but Natterbox is on-hand to make the process smooth, and their onboarding process is superb. **What problems is Natterbox solving and how is that benefiting you?** The problem we're solving is the integration of our phone systems and Salesforce - we've seen a 75% drop in call tracking time and an uptick in sales too! ### 42. Complete end to end enterprise telephone solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Natterbox?** Matter box is a one stop shop for all of your telephone needs and provides a full range of business features built out of 6 different modules with specific features. SF customers can subscribe to all or just the features they need. Ease of deployment with a simple download.... **What do you dislike about Natterbox?** Lack of ability to have voice recognition as part of the IVR allowing someone to say or enter the number for their selection in an IVR menu **Recommendations to others considering Natterbox:** If you are a growing businesss than this is the right program for you it will help you keep up with a demanding schedule. **What problems is Natterbox solving and how is that benefiting you?** It has helped us streamline day to day tasks as the dashboard is easy to use. We don't need desk phones anymore-our customers are happier with reduced phone times. ### 43. Natterbox phone system for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** It is so great having a phone system on the Salesforce platform. Natterbox makes it easy to deploy and get up and running. **What do you dislike about Natterbox?** We have been running Natterbox for several months now. I have to say I don't have any dislikes to this point. **Recommendations to others considering Natterbox:** It is an excellent system. Primarily if you already use Salesforce. I would recommend to anyone considering a new phone system for their sales team or call center. **What problems is Natterbox solving and how is that benefiting you?** We were replacing a legacy phone system with now integration to Salesforce. ### 44. Great company with a great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey P. | Vice President, People Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** The customer service and support are top notch! **What do you dislike about Natterbox?** The API is not very intuitive. I don't use the system every day and I can't figure out how to check my voicemail. **What problems is Natterbox solving and how is that benefiting you?** We are using Natterbox as our company phone system and for our support team. ### 45. Why doesn't everyone use Natterbox? **Rating:** 4.5/5.0 stars **Reviewed by:** Phil P. | Systems Co-ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Its integration with Salesforce is great, runs very smoothly, and the Admin side of things is straightforward to manage. **What do you dislike about Natterbox?** Transferring calls can be a bit fiddly, and can be quite sensitive to fluctuations in internet strength (especially if you have other network heavy processes running in the background). **What problems is Natterbox solving and how is that benefiting you?** Working from home has become very manageable, and we have even managed to recruit from other geographical locations and work as one team. ### 46. Bumpy implementation but great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Natterbox?** Innovative telephone solution for Salesforce, good reporting **What do you dislike about Natterbox?** Could have done with more resource for implementation **Recommendations to others considering Natterbox:** ensure all prerequisites are clear for implementation **What problems is Natterbox solving and how is that benefiting you?** better reporting capabilities ### 47. Consistently Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Natterbox?** We used Natterbox for years and had no issues, consistent high quality and god support. **What do you dislike about Natterbox?** the CTI but that has been updated and we are looking forward to the interface enhancements coming soon. We have seen continual enhancements. **What problems is Natterbox solving and how is that benefiting you?** We needed a reliable telephony platform that gave us data and call recordings all easily available in the CRM. ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?filters%5Bnps_score%5D%5B%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A32%3A27+-0500&secure%5Bsession_id%5D=b919e7bf-ec13-4e53-889b-7922f1f855e2&secure%5Btoken%5D=0be2bb7ca5c853251452c7c382bfca2f2f8a8b183a8034cf0733d925b77f42c5&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [EspoCRM](https://www.g2.com/products/espocrm/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Natterbox Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)