Narvar is user friendly in the sense that the platform comes across as simple to the everyday user, but provides all the information needed for a business to succeed in their returns processing. Narvar makes it easy to find tracking, filter by date and country, and determine method of shipment a customer uses. I use your platform daily and have rarely had issues. Review collected by and hosted on G2.com.

At my company, we have to download csv files of each Narvar return report and reformat them to fit the format of our returns logging platform. I wish there was a way to log accepted returns that we manually check in on Narvar's platform. Review collected by and hosted on G2.com.

What I like best about Narvar is its ease of implementation and how effortlessly it fits into day-to-day operations. We use it frequently to manage key parts of the post-purchase journey from order tracking and delivery notifications to returns and branded communication. It’s flexible enough to modify user journeys based on business needs, add promotional banners for cross-sell opportunities, and embed trackable links to enhance user experience. Its seamless integration with other brands and the team’s strong support for design or structural updates make it a dependable and scalable platform. Review collected by and hosted on G2.com.

One aspect I find challenging about using Narvar is that, despite its strong functionality, customizing specific elements can be somewhat limiting. Even minor design or content adjustments often need extra support or technical assistance, which can delay the process. If there were more flexibility and control available to brands, the overall experience would be significantly improved. Review collected by and hosted on G2.com.

I like the fact that Narvar has helped to be much more efficient in our communication with the customer after sales. The branded tracking pages are wonderful since they would keep our brand identity alive and provide our customers with the updated information without us having to interfere with them. It has also simplified the process of processing the return requests and minimized the customer care tickets. Review collected by and hosted on G2.com.

The heart of operation is robust, but I have discovered the reporting dashboards to be made more user-friendly to adapt to our unique KPIs. The notification templates are stiff sometimes, and it is difficult to use only specific nuanced information to communicate to customers without a workaround. Review collected by and hosted on G2.com.

It provides customers with useful information throughout the fulfillment process, and the links we include are really helpful. Review collected by and hosted on G2.com.

I don’t have anything negative to say about Narvar. There isn’t really anything I dislike. Review collected by and hosted on G2.com.

The platform is easy to use and the support is always quick to help. Review collected by and hosted on G2.com.

I would like to allow exchanges for other items that aren't just the same item in a different size. Review collected by and hosted on G2.com.

When it’s set up right, Narvar makes returns a lot smoother for customers and saves our team time. The returns portal looks polished and keeps the experience consistent for the brand. Review collected by and hosted on G2.com.

Access and permissions have been a pain—especially with dev vs production. People can look like they have full access on the admin side but still can’t get in, and the invite/permission flow isn’t always clear. Review collected by and hosted on G2.com.

I really like Narvar's ability to track returns, which makes managing the returns process much simpler for me. The aspect of returns being attached to orders is also a feature I find particularly useful. Additionally, I use the analytics to see what items are being returned the most, which is incredibly helpful. Review collected by and hosted on G2.com.

I find it not as clear for customers to return an order when it requires multiple return labels. Review collected by and hosted on G2.com.

The embedded track page. Emails look good. Review collected by and hosted on G2.com.

It is very expensive. It also doesn’t have the capability to easily set suppression rules to prevent users from receiving multiple updates in the same day. The email editor can be clunky, and the site regularly errors out, which causes us to lose design updates while we’re in the middle of working on them. Review collected by and hosted on G2.com.

Narvar provides a robust API interface allowing me to post literally thousands of message with a very fast response time. Review collected by and hosted on G2.com.

I least liked hte fact that until just a few days ago, there was only a production Narvar site available for use. Review collected by and hosted on G2.com.

It’s an easy system that lets me track my orders in real time. Review collected by and hosted on G2.com.

I haven’t had any issues with the system so far; it works as intended. Review collected by and hosted on G2.com.