The team assigned to our account has been very attentive and has made themselves readily available to answer all our questions and concerns. Review collected by and hosted on G2.com.

At this time, we have not encountered any "real" to dislike about their services. We are still working out the kinks in the data analysis portion of our service, but there is nothing suggesting we won't find a solution soon enough. Review collected by and hosted on G2.com.

I find Narvar’s customer-facing returns portal incredibly easy to understand, which receives high marks from me for its simplicity and point-and-click functionality. It is profoundly convenient and serves as a real lifesaver when set up correctly, simplifying the return process. The automatic provision of shipping labels upon request enhances the workflow and removes any barriers in handling returns effectively. Additionally, the initial setup of Narvar was fairly simple, making it accessible without a massive learning curve or technical hurdles. Review collected by and hosted on G2.com.

I find contacting support and their response times could be improved, making them easier and quicker would be beneficial. Additionally, it would be helpful to have the capability to search for a name or an address within the Orders area, which is currently lacking. There are also issues with the timeframes not loading correctly on initial attempts. Often it requires refreshing multiple times, sometimes up to 10 times, on certain days to function properly, which is quite inconvenient. Review collected by and hosted on G2.com.

I really appreciate Narvar's Promise with the Estimated Delivery Date (EDD) feature, which is a standout aspect of the platform for me. It greatly assists in setting clear delivery expectations, ensuring that I am fully informed about shipping timelines. This not only enhances the overall post-purchase experience but also makes managing customer expectations much more manageable. Additionally, I value the ability to monitor actual delivery performance versus the EDD, which provides transparency and insights into the efficiency of the delivery process. The ease of the initial setup is also commendable, making the onboarding process smooth and efficient. These features collectively enhance my experience with Narvar, providing both practical benefits and peace of mind. Review collected by and hosted on G2.com.

I am frustrated by occasional glitches that occur unexpectedly, which leads to the creation of support tickets. These glitches disrupt my workflow and add an extra layer of complexity to managing post-purchase tracking and returns. Review collected by and hosted on G2.com.

I like Narvar's simplicity and straightforwardness of use. It really helps keep customers informed with their orders, providing details on when the package is expected to arrive, if there are any delays, or if the shipment is on track or canceled. I also value the ad banner clicks feature, which gives insight into engagement with our marketing ad banners and helps us know whether they are performing well. Review collected by and hosted on G2.com.

When retrieving data to generate reports, the system becomes very slow. At times in mid report generation, the system may have glitched and we would not be aware of the incident and continue to sit through the waiting period until it is realized something went very wrong. Review collected by and hosted on G2.com.

I really appreciate how Narvar enhances our shipment tracking experience. The ability to deliver customized tracking pages directly impacts our customer satisfaction positively. The implementation of delivery anticipation and delivery exception emails significantly reduces the workload on our customer service department. These emails proactively address the number one inquiry from our customers, effectively decreasing the number of interactions needed with customer service and enabling our team to focus on more valuable tasks. Moreover, I have observed an increase in tracking email deliverability, which contributes to fewer customers needing to reach out for tracking information. There is also a noticeable ROI as customers return through the tracking page to make additional purchases, which is a testament to the value Narvar adds to our business operations. Review collected by and hosted on G2.com.

I have encountered issues with Narvar's Magento extension, which did not function well out of the box for all use cases. This required additional customization to improve performance when using the Magento/Adobe Commerce extension. The system loads all product attributes when sending data, which can exceed Narvar's API request limit, creating challenges in managing data transfers effectively. Narvar logs an excessive amount of data by default, which can bloat the file system unless there is something set up to clear the logs periodically. I was disappointed with the Promise feature because the sales pitch implied it wouldn’t require additional coding, but in reality, significant coding was necessary, and it did not provide a return on investment for us. For smaller merchants, especially those with a single fulfillment center, Promise seems unnecessary and not worth the investment. The initial setup for Promise was not straightforward, as the integration needed to be built manually, rather than being an out-of-the-box solution. Review collected by and hosted on G2.com.

They are very connected to their clients and always provide recommendations on how to improve the customer communication and journey. They have a great product, and the HUB is easy to navigate and update things in. Review collected by and hosted on G2.com.

I don't have any criticism to provide at this time. Review collected by and hosted on G2.com.

I appreciate how easy it is to integrate Narvar into our existing systems, which significantly simplifies the process of setting up the returns and exchanges functionalities. The support team is exceptionally good, providing detailed guidance and documentation that are immensely beneficial during implementation. Whenever we had questions, the team was prompt in responding, allowing us to make quick changes and effectively enhance our workflow. The plug-and-play nature of the service ensures that our customers have a smooth experience with the return and exchange functionalities, fostering improved customer satisfaction. Review collected by and hosted on G2.com.

I find it frustrating when the specifications provided in the PDF document do not match with those on the website. The lack of synchronization between these resources sometimes causes confusion and delays during project implementation. Review collected by and hosted on G2.com.

I like Narvar's ease of use for building emails in HTML. It makes it generally easy for anyone on my team to update the emails if something needs changed. The emails are vital to the customer experience and receive a lot of engagement in terms of click data. Review collected by and hosted on G2.com.

Sometimes it doesn't work. Review collected by and hosted on G2.com.

I like Narvar's out of the box solutions to enhance our customer experience. The customizations and ability to complement the aesthetics of our brand and marketing are great. Adding assets is as easy as plug and play, and the ability to add custom rules on our backend makes us feel like we have autonomy over our brand and policies. Review collected by and hosted on G2.com.

The return and exchange reporting can be improved. The interface is extremely confusing to use. We would like to see reporting on a product/color variant level. Also, I would like to add holiday hours/closures on estimated delivery dates without having to upload a CSV document. Review collected by and hosted on G2.com.

I like Narvar because it's an easy platform, and I can make adjustments on assets effortlessly. Narvar Hub allows me to easily build and adjust emails, track page, and other client communications. It is straightforward to use and offers high flexibility in adjusting anything. The initial setup of Narvar was easy, which I appreciate. Review collected by and hosted on G2.com.

I don't like the answer time during project development. It's hard to get a quick answer and consistency in changes requested without many follow-ups. Review collected by and hosted on G2.com.