I really like how with Narvar, I can easily input the order number, and it pulls up the customer's information for us. It gives us every detail we might need regarding the order. It saves us from having to dig around or call anyone to see if a refund or return has been received. The initial setup was pretty simple too; all we had to do was sign in with our information, and we didn't have any login issues. Review collected by and hosted on G2.com.

I feel that the tracking design could be more straightforward. It should say when a return was received without having to move the screen over to see everything. It puts out a long wait instead of just displaying simple information right there. Review collected by and hosted on G2.com.

I like Narvar for its ability to make our templates match our website style. It's great that I can match the styles I want to use with colors and font, making our communications consistent and visually appealing. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com.

The website is a bit clunky and doesn't always work for me. I have to close the browser and reopen. It also just randomly logs me out. Review collected by and hosted on G2.com.

Narvar offers significant advantages, particularly in its ability to centralize all post-purchase data in one unified platform. This consolidation provides a comprehensive view of the customer journey after purchase. Furthermore, a key benefit is the capability to easily export this valuable data, allowing for further analysis, reporting, and integration with other business intelligence tools. Review collected by and hosted on G2.com.

What I find less appealing is the user interface, which is not very user-friendly. It often takes several minutes to find what you're looking for or to accomplish a task. Review collected by and hosted on G2.com.

SEARCHING BY TRACKING NUMBER AND BY EXTENDED DATE Review collected by and hosted on G2.com.

NEEDING TO KEEP SIGNING BACK IN EVERY FEW MINUTES Review collected by and hosted on G2.com.

Account Rep responsiveness and availability is EXCELLENT. I also like their product offerings and service. Review collected by and hosted on G2.com.

Pricing seems a little high at first glance but ROI offsets the price. It would be nice to see spend compared to actual ROI. Also, reporting dashboard doesn't always suite my needs. Review collected by and hosted on G2.com.

Very supportive account management team, bespoke integration (they have adapted some changes to their returns template based on our feedback). Good at replying to questions/issues quickly and portray a genuine feeling of wanting to help. The platform is good, we haven't had any downtime issues and the delivery tracking area is a good way to push marketing messaging. Review collected by and hosted on G2.com.

It has taken longer than expected to go live with our returns portal as there have been a number of changes to improve the customer experience that we have wanted to implement. Whilst we appreciate this is always going to take a bit longer it's been surprising how much longer it has taken. Review collected by and hosted on G2.com.

I find Narvar to be very user-friendly and convenient, especially for handling a large volume of return requests. Customers can easily self-serve and initiate returns without needing extra help, which makes the process faster and frees up resources for other business tasks. Narvar's return portal is effective, with necessary options that meet most customer needs and it only takes three steps to finalize a return request. The initial setup of Narvar was pretty easy as well. Review collected by and hosted on G2.com.

I don't like how the 'in-store' returns create a return order in the order management system because this is not needed to complete the return at the POS but it is currently creating one. Review collected by and hosted on G2.com.

I use Narvar for tracking and returns, and I appreciate the clear return labels. The initial setup was easy, making the experience smooth. Review collected by and hosted on G2.com.

I find that Narvar needs to improve its process when I select multiple items for return. It should ask how many labels I need because I often miss the note to go through the process multiple times to get all the needed labels. Review collected by and hosted on G2.com.

I like that Narvar is an easy-to-integrate tool for customer tracking and shipment notifications. Once you have the application integrated, it's almost a set-it-and-forget-it tool for shipment notifications. The technical setup was not complicated once all the data connectors were vetted and APIs built, and the template setup can be done at a global level and then modified at the audience level, which for us was at the country/language level. Review collected by and hosted on G2.com.

I'd appreciate having features between Track page and Email journeys that mirror the same update process. It would be great to make one update and have that applied to both email templates and the track site. Review collected by and hosted on G2.com.

Narvar's portal is pretty easy to use, regardless of technical ability. Their API is well-built and easy to connect to, making implementation quick and efficient. Finally, everyone I've worked with at Narvar has been supportive and helpful. Review collected by and hosted on G2.com.

Narvar has some really useful reporting, but it's tough to be consistent reporting based on that data. An integration or some other data feed would be helpful. Review collected by and hosted on G2.com.