It gives our customers clear, transparent visibility into their order-tracking progress. I also like that we can share updates across different transit stages while supporting multiple couriers. On top of that, it delivers a branded experience that matches the aesthetic our customers are used to receiving from us. Review collected by and hosted on G2.com.

The current Notification History in the dashboard isn’t always accurate, so I often have to navigate back to the older version instead. Review collected by and hosted on G2.com.

Narvar provides a seamless and reliable returns and tracking experience that significantly improves customer satisfaction. The platform is intuitive, easy for both customers and internal teams to use, and offers clear visibility into every stage of the post‑purchase journey. Its automation, branded tracking pages, and efficient returns workflows reduce manual work and help us maintain a professional, consistent customer experience. Review collected by and hosted on G2.com.

My only challenge has been getting timely support for certain issues at times. While the platform works very well overall, quicker response times or more proactive support would make the experience even better. Review collected by and hosted on G2.com.

Narvar has provided to integrate really easily into our platform to provide post purchase experience. Specifically we manage all our own shipping so we needed a custom delivery tracking solution that really fit our goals and they provided that. Review collected by and hosted on G2.com.

The interface can feel a bit too simplistic, and the plug-and-play nature of our integration means there aren’t many options to fine-tune it for our specific setup. Review collected by and hosted on G2.com.

Frankly, I think the best thing Narvar does is track shipping for you and notify customers well. As someone who works in Cloud Operations, high system uptime and API stability is important to me. Narvar is very solid there. Their IRIS platform is integrated with ours and has been able to manage our high volume sale season without any lag. Yes, the tracking page is quite clean and it lives on our own brand domain. Customers no longer need to visit carrier sites such as FedEx or DHL. This builds a lot of trust. The 'out for delivery' or delayed automated notifications do wonders to keep customers in the loop without my team needing to do manual work. Review collected by and hosted on G2.com.

If you're a mid-market brand, the pricing is definitely on the higher side. Also pulling heavy reports for last 6 months from the backend admin dashboard can be a little slow sometimes. If you have a lot of custom requirements for returns then implementation does takes some time as well. I wish the support response was a bit faster for the Asian time zone and we often need to wait until US hours to get some complex issues resolved. Review collected by and hosted on G2.com.

New to Narvar but so far its been easy to navigate. Review collected by and hosted on G2.com.

I have found that I am still learning the different experiences and how and when to activate them. Review collected by and hosted on G2.com.

I like Narvar because one thing they do is to make the process of the customers smooth once they make an order. The features can enable me to update in an organized and trustworthy way regarding shipping, delivery and returns. Linking it to our current order and carrier systems would make sure that there are correct and uniform messages. This has served to keep the customers informed, minimize frustration and enable my team to continue with other operational priorities. Review collected by and hosted on G2.com.

The downside that I have identified with Narvar is that it takes a lot of time to tailor the notifications to very particular customer groups. The flexibility of the number of features is provided though elaborating on rules that apply to each segment occasionally makes communication slower. Review collected by and hosted on G2.com.

I use Narvar for transactional emails and a returns/exchanges solution. I appreciate that it communicates properly with the customer and improves the user experience of our returns and exchanges. It's a seamless process that integrates well with the rest of our tech stack. I also like Narvar's custom solutions and the revenue that's retained with easier return methods. Revenue is our main KPI, and having Narvar as part of our logistics plans makes it valuable to us. Review collected by and hosted on G2.com.

Their SMS features could be better and their relationship with Twilio in which the short codes are run through. This could be better Review collected by and hosted on G2.com.

They're user friendly interface ensures that it's easy to make any basic updates. They have generated a significant increase in revenue from what normally would have been basic transactional and informational emails and website visits. And their customer support team is top notch - willing to stay on and help out with any issues that may arise. Review collected by and hosted on G2.com.

It can take a little time to get set up. It's a complex system with a lot of features, so to ensure you are making the most out of it and capitalizing on everything you can, will take some dedicated time and effort. Review collected by and hosted on G2.com.

It offers the ability to manage different languages and tailor local experiences. Review collected by and hosted on G2.com.

At times it can feel a bit messy with so many different templates, and copying or duplicating changes from one template to another isn’t always straightforward. Review collected by and hosted on G2.com.

The ease of the hub and Customer Support. Review collected by and hosted on G2.com.

It would be nice to have multiple tracking experiences. Review collected by and hosted on G2.com.