As a Social Media Manager, I really value that NapoleonCat brings all the essential aspects of my work into one tool. The wide range of moderation features makes team collaboration seamless, while the content calendar and visual previews help me plan and organize posts more effectively. On top of that, their customer support is very responsive and helpful, which makes the overall experience even smoother. Review collected by and hosted on G2.com.

The platform’s UX could be more polished, as some elements feel less intuitive than they could be. I’ve also experienced situations where connected profiles disconnect on their own, which can disrupt the workflow when managing multiple accounts. Review collected by and hosted on G2.com.

An intuitive interface and quick support if you have any questions or issues. Review collected by and hosted on G2.com.

Sometimes, to find specific data, you have to look for it more thoroughly across different tabs. It also happens that reports aren’t always complete. Review collected by and hosted on G2.com.

I like that I can tag every message or comment and it automatically creates a history. That way, I can quickly remind myself what the conversation was about and whether the person has already interacted with the brand. Review collected by and hosted on G2.com.

I think I’m missing an option in the reply to tag a person. I don’t think I can do it through napoleoncat, so I’m worried that if I reply, the person won’t receive a notification. Review collected by and hosted on G2.com.

It's a great all-in-one tool for day to day work - and honestly, I'm not even using all of the options at all times, but I know those are there, readily available when needed.

It's fast, reliable, helpful. Saves a lot of time - when interacting with people on SoMe, moderating and replying to comments, uploading organic content in bulk.

The auto-mod feature is godlike, especially now when supported with new options of AI mod that picks up what humans have not defined yet - can't wait for it to be even more improved and reliable.

Implementation via API is super easy, few clicks and it's done, CS people are wonderful and always aim to help, provide tips for the best setup and results. Review collected by and hosted on G2.com.

Frankly, I can't find anything that I would actually dislike to write about it here. Review collected by and hosted on G2.com.

I've been using NapoleonCat frequently for over 6 years across various projects, and when it comes to efficient content moderation, it truly stands out. The ability to manage multiple channels at once (from Facebook and Instagram to YouTube) is absolutely essential when working with clients who require real-time attention across platforms. It's a great tool for day-to-day community management, with an intuitive and easy-to-grasp layout, plus helpful filters that let you tailor your inbox feed to your needs. Review collected by and hosted on G2.com.

Minor UI bugs here and there, and occasional delays in message syncing, but nothing deal-breaking,since the support team is always quick to assist. Some analytics could be a bit more in-depth, but for moderation and day-to-day management, it’s perfect. Review collected by and hosted on G2.com.

What I like most about NapoleonCat is how it centralizes all social interactions in one unified inbox, making moderation, customer care, and team collaboration efficient. Review collected by and hosted on G2.com.

I can’t easily identify the number of comments by sentiment in the tool. It’s possible to filter them, but the count doesn’t appear. Also, the sentiment chart merges inbox messages and public comments together. Review collected by and hosted on G2.com.

Simplicity of use, all social media profiles in one place, many platforms with integration capability, new people can be easily onboarded to operate the application. Review collected by and hosted on G2.com.

No possibility to connect groups from Facebook. No possibility to sort message templates. Recurring comments in "Inbox" despite using the "Hide" option. Review collected by and hosted on G2.com.

The Social Inbox feature is a huge time-saver. It lets me deliver top-notch customer support by managing comments, messages, and reviews from different platforms (Facebook, Instagram, TikTok, Google, etc.) all in one place. The reports are clean, detailed, and easy to customize — a great feature if you work with clients who expect regular performance summaries. Highly recommended if you’re looking to save time and stay on top of all your social channels in one place. Review collected by and hosted on G2.com.

UI could be more modern and intuitive – While the platform is fully functional, some parts of the interface feel a bit outdated. It may take some time to get used to the layout, especially for new users. Review collected by and hosted on G2.com.

Everything is in one place, which allows me to save time. I receive an email notification about a new message! Review collected by and hosted on G2.com.

Twice it happened to me that I got disconnected from Instagram and had trouble connecting. Review collected by and hosted on G2.com.

The most helpful aspect is having all messages, comments, and opinions gathered in one place - without unnecessary "clicking". It is intuitive to use. Used every day. Ease of connecting new accounts. Quick and efficient response from the Supervisor, who is always willing to support in problematic situations. Review collected by and hosted on G2.com.

Incoming notifications about disconnected accounts, which most often turn out to be working correctly - however, I know that this is not entirely due to a lack on the part of Napoleon Cat, but rather external platforms (e.g., FB). Review collected by and hosted on G2.com.