Recommendations to others considering Namely:
Stay away from Namely. Your time and money are better spent elsewhere. I can't believe their ratings are so high...
1. There is close to zero support - their support teams direct you to articles that are very surface-level, whenever I do get someone on the phone, half the call is spent in silence because the agent does not know the answer. If they do happen to know the answer, it's an arbitrary fix on the backend. I have very little understanding on how I can self-serve and prevent these issues in the future.
2. When putting out an update, it's very obvious that they do not do any QA. For example, there was a release to connect HRIS and Payroll fields (another huge issue) and some of our fields got messed up in the process - it was a whole extra process to audit and re-enter data that we already painstakingly steward.
3. Performance cycles are a nightmare to manage. What should be a simple cycle, turns into a convoluted mess. Very inflexible, complicated, huge learning curve - I dread every cycle I launch. You'd be better off doing it through Google Forms... Review collected by and hosted on G2.com.
What problems is Namely solving and how is that benefiting you?
Honestly, Namely creates more problems than it solves. There aren't any benefits you could find elsewhere. Review collected by and hosted on G2.com.
