--- title: Namely Reviews meta\_title: 'Namely Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 332 reviews by the users' company size, role or industry to find out how Namely works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 332 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Namely Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Namely, appreciating its intuitive interface and efficient HR functionalities. [(28 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238032&qs=pros-and-cons#reviews) Users find Namely's **payroll features effective and user-friendly** , streamlining compensation and ensuring smooth administrative processes. [(19 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239387&qs=pros-and-cons#reviews) Users commend Namely for its **exceptional customer support** , with prompt resolutions and a user-friendly interface enhancing their experience. [(14 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239001&qs=pros-and-cons#reviews) Users appreciate the **user-friendly and attractive interface** of Namely, making navigation and accessibility effortless. [(13 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238217&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Namely, making navigation and HR functions intuitive and efficient. [(11 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239240&qs=pros-and-cons#reviews) Users find **reporting complex** and difficult to navigate, leading to frustration and a disjointed experience with Namely. [(10 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239370&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , experiencing unresponsive assistance and lack of consistent guidance. [(10 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238557&qs=pros-and-cons#reviews) Users note the **limited features** of Namely, affecting efficiency and creating a complicated user experience. [(9 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238145&qs=pros-and-cons#reviews) Users express frustration over **limited customization** options, hindering workflow adjustments and insights into important metrics. [(8 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239203&qs=pros-and-cons#reviews) Users find Namely's interface **not intuitive** , leading to inefficiencies and frustrations with basic tasks and support. [(6 mentions)](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238473&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Namely ##### 1. Ease of Use Users value the **ease of use** of Namely, appreciating its intuitive interface and efficient HR functionalities. [ See 28 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238032&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "NAMELY amazing HR services" What do you like about Namely? Namely is our to-go HR platform for all our employees information, attendance tracking, payroll, information dissemination and performance review syst GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive, Scalable, and Great Value for Any Company" What do you like about Namely? It has an intuitive user friendly interface which is easy to implement. It is highly scalable hence ideal for all compny sizes and it gives value fo ##### 2. Payroll Users find Namely's **payroll features effective and user-friendly** , streamlining compensation and ensuring smooth administrative processes. [ See 19 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "NAMELY amazing HR services" What do you like about Namely? Namely is our to-go HR platform for all our employees information, attendance tracking, payroll, information dissemination and performance review syst ![Tiffany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany M.") TM Tiffany M. Mid-Market (51-1000 emp.) 4.0/5 "A Solid HRIS for Growing Teams with Room for Customization" What do you like about Namely? Namely has been a helpful HRIS for our growing organization, especially when it comes to centralizing core HR functions like onboarding, payroll, and ##### 3. Customer Support Users commend Namely for its **exceptional customer support** , with prompt resolutions and a user-friendly interface enhancing their experience. [ See 14 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239001&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Terrible Service and Software" What do you like about Namely? I wanted to love Namely, but unfortunately, it fell short in so many ways. From the beginning, the lack of engagement and implementation issues set us ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great HRIS Site" What do you like about Namely? Namely provides a helpful service as our Broker of Record and HRIS portal. The benefits consultants assigned to our account are easy to communicate wi ##### 4. User Interface Users appreciate the **user-friendly and attractive interface** of Namely, making navigation and accessibility effortless. [ See 13 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238217&qs=pros-and-cons#reviews) See Related User Reviews GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive, Scalable, and Great Value for Any Company" What do you like about Namely? It has an intuitive user friendly interface which is easy to implement. It is highly scalable hence ideal for all compny sizes and it gives value fo ![Tiffany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany M.") TM Tiffany M. Mid-Market (51-1000 emp.) 4.0/5 "A Solid HRIS for Growing Teams with Room for Customization" What do you like about Namely? Namely has been a helpful HRIS for our growing organization, especially when it comes to centralizing core HR functions like onboarding, payroll, and ##### 5. Simple Users value the **user-friendly interface** of Namely, making navigation and HR functions intuitive and efficient. [ See 11 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239240&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "NAMELY amazing HR services" What do you like about Namely? Namely is our to-go HR platform for all our employees information, attendance tracking, payroll, information dissemination and performance review syst GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Intuitive, Scalable, and Great Value for Any Company" What do you like about Namely? It has an intuitive user friendly interface which is easy to implement. It is highly scalable hence ideal for all compny sizes and it gives value fo ### 5 Cons or Disadvantages of Namely ##### 1. Complex Reporting Users find **reporting complex** and difficult to navigate, leading to frustration and a disjointed experience with Namely. [ See 10 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239370&qs=pros-and-cons#reviews) See Related User Reviews ![Tiffany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany M.") TM Tiffany M. Mid-Market (51-1000 emp.) 4.0/5 "A Solid HRIS for Growing Teams with Room for Customization" What do you dislike about Namely? Customizing workflows for onboarding, offboarding, or promotions can be limited without involving support, and reporting could be more flexible and in ![Shelsea R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelsea R.") SR Shelsea R. Mid-Market (51-1000 emp.) 3.5/5 "Human Resources Manager" What do you dislike about Namely? Reporting is difficult. Most times I have to run a report in HRIS and in Payroll to get what I want. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , experiencing unresponsive assistance and lack of consistent guidance. [ See 10 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238557&qs=pros-and-cons#reviews) See Related User Reviews ![Abdul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul M.") AM Abdul M. Enterprise (\> 1000 emp.) 3.5/5 "it was amazing" What do you dislike about Namely? actully you have much features HR is difficult to understand as well as also Consuming much time ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Terrible Service and Software" What do you dislike about Namely? Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integ ##### 3. Limited Features Users note the **limited features** of Namely, affecting efficiency and creating a complicated user experience. [ See 9 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238145&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "NAMELY amazing HR services" What do you dislike about Namely? I think they need to add additional features such as graphics for better app experience. Other app integration would be better. ![Tiffany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany M.") TM Tiffany M. Mid-Market (51-1000 emp.) 4.0/5 "A Solid HRIS for Growing Teams with Room for Customization" What do you dislike about Namely? Customizing workflows for onboarding, offboarding, or promotions can be limited without involving support, and reporting could be more flexible and in ##### 4. Limited Customization Users express frustration over **limited customization** options, hindering workflow adjustments and insights into important metrics. [ See 8 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1239203&qs=pros-and-cons#reviews) See Related User Reviews ![Tiffany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany M.") TM Tiffany M. Mid-Market (51-1000 emp.) 4.0/5 "A Solid HRIS for Growing Teams with Room for Customization" What do you dislike about Namely? Customizing workflows for onboarding, offboarding, or promotions can be limited without involving support, and reporting could be more flexible and in ![Abdul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul M.") AM Abdul M. Enterprise (\> 1000 emp.) 3.5/5 "it was amazing" What do you dislike about Namely? actully you have much features HR is difficult to understand as well as also Consuming much time ##### 5. Not Intuitive Users find Namely's interface **not intuitive** , leading to inefficiencies and frustrations with basic tasks and support. [ See 6 mentions ](https://www.g2.com/products/namely/reviews?filters%5Bsentiment_snippet%5D=1238473&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Terrible Service and Software" What do you dislike about Namely? Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integ ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy in use" What do you dislike about Namely? Fine at Setting System, but Not Scalable. Poor Search. ![Shelsea R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelsea R.") SR Shelsea R. Human Resources Manager Mid-Market (51-1000 emp.) 8/7/2024 "Human Resources Manager" 3.5/5 What do you like best about Namely? The HRIS interface is user friendly and easy to use. Review collected by and hosted on G2.com. What do you dislike about Namely? Reporting is difficult. Most times I have to run a report in HRIS and in Payroll to get what I want. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Victoria W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria W.") VW Victoria W. Payroll Specialist Mid-Market (51-1000 emp.) 8/26/2021 "Choose Any Other Platform!" 0/5 What do you like best about Namely? We can send documents for employees to sign Review collected by and hosted on G2.com. What do you dislike about Namely? There is NO customer service. NO way to get a hold of anyone. You have to 'submit a case' through 'Client Space', then wait 3-4 days for your question to be assigned to an agent and THEN it takes a few more days to get an answer. Plus when they answer they CLOSE the case and usually your question wasn't answered! It is the worst I have ever seen. Review collected by and hosted on G2.com. Recommendations to others considering Namely: Be very clear with what you want during implementation. CHeck everything that is uploaded to your platform. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Since we started using this produce 3 years ago the customer service has gone WAY down. There is NO customer service. THey have taken away all platforms to reach them. Review collected by and hosted on G2.com. Show More Response from Vienna Stivala of Namely [Editedit](https://www.g2.com/survey_responses/namely-review-4967862/official_response/edit) Thank you for your review! We really appreciate your feedback and are happy to hear that your employees enjoy using our platform. As for your data during implementation, we thank you for bringing the issue to our attention. We looked into the incident by identifying who was on your implementation team and confirmed that the issue was resolved swiftly before any data had the opportunity to be breached. At Namely, data security is an absolute top priority. Again, we truly apologize and are happy to hear that your experience since then has been positive. 1/16/2024 Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/27/2023 "Easy to use HRIS that increases employee engagement!" 5/5 What do you like best about Namely? Intuitive and easy to use. Newsfeed encourages a fun and interactive space that adds to our culture. Review collected by and hosted on G2.com. What do you dislike about Namely? Multi-EIN payroll reports are all separate. No way to view aggregate payroll information. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? HRIS platform that employees access. Employees actually utilize the platform regularly. Helps to have a centralize document storage and employee records. Review collected by and hosted on G2.com. Show More Response from Kapil Kumar of Namely [Editedit](https://www.g2.com/survey_responses/namely-review-7097998/official_response/edit) Thank you for your review! We really appreciate your feedback and will be sure to relay your suggestion about Multi-EIN payroll reports to our Product team. 5/30/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin K.") EK Erin K. Mid-Market (51-1000 emp.) 2/27/2024 "Namely Long Time User" 2/5 What do you like best about Namely? It is not as clunky as other HRIS', more modern look/feel than others, and open API Review collected by and hosted on G2.com. What do you dislike about Namely? Namely has gone tremendously downhill the last year. Ive been a user of Namely since 2017, and with their recent acquisition, everything from support to overall functionality has left us in search of another platform. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? It is great that we can have everyone in one place (Canada employees & US) to be able to run reports etc. Review collected by and hosted on G2.com. Show More Response from Layne Langford of Namely [Editedit](https://www.g2.com/survey_responses/namely-review-9346666/official_response/edit) Thank you for taking the time to provide your feedback, Erin. We genuinely appreciate your loyalty and valuable insights into your experience with Namely. While we're delighted to hear that you've found certain aspects of our platform beneficial, such as our modern interface, open API, and support for managing both US and Canadian employees, we're disheartened to learn about your recent dissatisfaction. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. At Namely, we strive to provide a seamless and satisfying experience for all our users. We are fully committed to addressing your concerns and rectifying any issues you've encountered. If you are finding our current efforts are not meeting your expectations; please do not hesitate to reach out to our support line at +1.855.626.3591 or your client relations representative directly. Again, we appreciate your business. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Mid-Market (51-1000 emp.) 5/8/2024 "Amazing implementation experience" 5/5 What do you like best about Namely? Our implementatation experience with Namely was so easy, so efficient, and so thorough. I loved our whole team and they were all so friendly and open to questions. I felt completely ready and fully prepared on our go live day. Review collected by and hosted on G2.com. What do you dislike about Namely? I just wish we could have our implementation team always! Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Namely has completely transformed our HR process. We have updated the way we do everything now and everything has been so smooth Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Andrew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew F.") AF Andrew F. Head of People & Culture Mid-Market (51-1000 emp.) 6/10/2023 "Poor support, UI keep getting worse" 1.5/5 What do you like best about Namely? Namely has all the functionality you would expect of a core HR system for a mid-sized business. Review collected by and hosted on G2.com. What do you dislike about Namely? Namely has none of the support you would expect for a mid-sized business. You get a different support person on every single ticket,a nd there is no consistency in response times or quality of response. Their turnover is incredible. Also, the UI keeps getting worse and worse as they introduce features without configurability. The visual clutter is enormous, and there are several very unintuitive steps to completing elementary tasks. Their payroll setup is a complete disaster that we are still fixing 18 months later and they are accepting zero responsibility for. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Namely allows us to store core employee info securely and privately. They also have push-button payroll and their payroll specialists are efficient and timely.However, several of the features are half-baked, and there is no effort to improve core things before introducing new features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/6/2023 "Very limited" 2.5/5 What do you like best about Namely? It's a simple HRIS, very focused on the US environments, so if yu have a company with different countries, laws and procedures, maybe it won't work. But for a US company, you can have payroll, calendar and documentation. Review collected by and hosted on G2.com. What do you dislike about Namely? If you have a global company, with different countries, nationalities, laws, procedures and documentation, maybe it won't work. You can only add one payroll, and sync with one environment. There are some features very simple and other with a lot of clics. It's not very intuitive. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Not too many. The information is not sync with any other tools when the onboarding or the accounting process. You need to clic a lot to update information and there are some features withount improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aaron B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron B.") AB Aaron B. Mid-Market (51-1000 emp.) 8/1/2023 "RUN AWAY" 0/5 What do you like best about Namely? The user experience for employees isn't bad (when things don't go wrong). Review collected by and hosted on G2.com. What do you dislike about Namely? I can't emphasize how dissapointed our company was with Namely. We transitioned to Namely a year ago and are vetting new vendors once again. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Namely seemed to only create problems, not solve them. From tax issues to HSA deduction problems for all employees with the letter C, multiple times. The fires were never ending. The thing that really drove me to write a review wasn't the technical issues, but the customer service. No accountability, no follow ups when promised, and rude attitudes when trying to fix issues. Review collected by and hosted on G2.com. Show More Response from Mauriah Lamia of Namely [Editedit](https://www.g2.com/survey_responses/namely-review-8384906/official_response/edit) Thank you for your review! We really appreciate your feedback and truly apologize for your negative experience. As for customer support, we took client feedback into consideration and have moved past our transition period with the brokerage. Our consultants strive to help clients customize their benefits plans and provide world-class client support. Please reach out directly if we can be of more service to you. Current UserValidated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 5/20/2021 "Namely Review" 5/5 What do you like best about Namely? Love the Onboarding process and the Payroll and Benefit. Open enrollment is so easy. Review collected by and hosted on G2.com. What do you dislike about Namely? Would love for more information to carry over to Namely Time. Namely time does not have many reports. Review collected by and hosted on G2.com. Recommendations to others considering Namely: I have worked in the payroll industry for over 40 years and have implemented many payroll systems and Namely is, by far, the easiest transition and best overall payroll program I have ever ran. Thanks Namely! Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? Onboarding a new employee has went from 3 hours to 15 minutes. Payroll time has been dramatically reduced. Review collected by and hosted on G2.com. Show More Response from Emma Riedl of Namely [Editedit](https://www.g2.com/survey_responses/namely-review-4753908/official_response/edit) Thank you for your review! We really appreciate your feedback and are happy to hear that our platform saves you valuable time—especially when it comes to onboarding. 10/10/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Evan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan W.") EW Evan W. Co-Founder & Partner Small-Business (50 or fewer emp.) 3/14/2023 "Namely is not for small businesses" 1/5 What do you like best about Namely? The customer service is pretty good. People are generally within reach when you need them. The only positive aspect of working with Namely over the past year was having good service. Review collected by and hosted on G2.com. What do you dislike about Namely? The technology is dreadful. I don't even know where to start with this. Implementation was an absolute disaster working with what seemed like at least six people. I almost canceled our contract at that point, and in hindsight, I should have. We finally did get on the right track by having one dedicated person to speak with. But once you use it, it doesn't get any better. Reports are hard to generate. Everything is disconnected. It feels like it's six different systems mashed together into one. I should have known this is likely why their service is good; they need more people to compensate for how bad their technology is. Also, to my point of saying they're not small business friendly - keep in mind that they will NOT work with you if you have a reduction in headcount throughout the year. We're in the mortgage business, and it has been a challenging twelve months. I asked for some relief on our monthly bill but was ignored. Oh, and to make it even worse - we just had amendments filed for state taxes on an employee for several quarters, and they're trying to charge us $2,500 for it, despite us paying extra for Managed Payroll! I could probably go on for another couple of paragraphs about my bad experience with Namely, but I will save you all the reading time. Just go with a different provider; we are switching to Rippling, which has been fantastic. Review collected by and hosted on G2.com. What problems is Namely solving and how is that benefiting you? They didn't solve any problems for us other than having better customer service than Gusto (where we came from). They actually made our problems worse and put us in a severe bind in terms of cash flow due to the expensive contract. Review collected by and hosted on G2.com. 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