Network performance session indicators, quick access menu tools, reliability to connect on demand, connect after reboot. Review collected by and hosted on G2.com.

Black bars on the side depending on resolution, viewer always running on client end, Review collected by and hosted on G2.com.

TC provides RDP-like software with end-to-end encryption and some additional features that make interacting with clients remotely a breeze. Review collected by and hosted on G2.com.

File transfers can be slow, possibly due to the built-in encryption requirements. Review collected by and hosted on G2.com.

We are about to complete 5 years of using the tool with the best cost-benefit in the market, which we hired in 2014 for having the best features at the time and still do, I am enjoying the new updates. Uncomplicated device management and interaction with our customers, support and sales team always cordial and helpful. Good performance reports. Fast and efficient tool for remote access, even in places where the internet is not good. Review collected by and hosted on G2.com.

Delay in the Development Department to return responses or implement features. I didn't like the applet for Android (I tried to use it at the beginning of the year, but it didn't work on my phone) so I ended up not implementing it. One of the messages I sent via the web platform was not returned, as soon as the new interface was introduced. The cost of the tool is still high. Review collected by and hosted on G2.com.

Everything. Is a powerful software for remote support and control.

Customize website with our logo for access from my clients, simple and easy. With one simple click you can create a PIN to my clients enter on the website and download the software to remotely access the computer. It works on PC, MAC, Android, IOS and Linux. Today we have internet everywere so It's great to support my clients wherever we are, even thru my smartphone. The smartphone app can use fingerprint recognition to open.

There's a lot of information we can have when access a device. We can access to system shell, comprehensive system info, basic system health, drag and drop or copy paste file transfer, remote registry, remote desktop, restart in safe mode, event logs, all even with slower connections.

Take control of everything from admin website, create more IT techs with different login and pass, helpdesk connections and time by IT techs, customize the file that will be download from clients, etc. Review collected by and hosted on G2.com.

I don't have nothing to appoint to this software. Review collected by and hosted on G2.com.

It just works every single time. Across Windows and OS X. It is incredibly reliable. Review collected by and hosted on G2.com.

I wish I could use it on iOS and Android. Review collected by and hosted on G2.com.

The way the connection can be made to remote machines. End User can send a connection request via the 6 Digit Pincode we share or the Support Link we share to them.

Computers can be added to our list so that we can access the machine at anytime if we want.

It will show the status of the Saved machines if the services are running at their end which helps to inform the client the machine is down or not.

Online Chat and File sharing options available.

A history of all the sessions maintained which helps some one to review later.

Various commands can be executed on the go with interactions button including the facility to take the screenshot, recording the session, restarting the system, Remote Registry, System shells, Windows Commands, Passing Ctrl+Alt+Del etc. In short its a handy and hassle-free product which will not let us feel we are working through a remote utility.

We can transfer the connection to some other technicians.

Shutdown/Restart and Emergency Reboot option available in a click or with Keyboard Shortcuts.

Complete system information like OS, CPU, RAM, Network, Harddisk Drive Information can be seen once connected.

Lots of other features are there. Anyone can just try using it for trial to experience it rather than reading the review. Review collected by and hosted on G2.com.

Sometimes some users can run the exe once it is downloaded. Mostly this issue is faced on Server OS. Review collected by and hosted on G2.com.

When it works it is very fast and has good usable tools. Review collected by and hosted on G2.com.

it is unreliable, and sometimes will not connect at all or connect and then not reconnect after a reboot. Review collected by and hosted on G2.com.

Ease of use. I've had clients that have asked for a remote session instead of having to wait for me to come to them. Once setup, I now have them on regular maintenance schedules. Review collected by and hosted on G2.com.

MSP Anywhere had some issues where it would be unavailable or the service would stop working, no reason why - new version (Take Control) has fixed these issues. Review collected by and hosted on G2.com.

The interface is easy and straight fwd. End users have ease of interface as well for connection Review collected by and hosted on G2.com.

The file controls and background task could be easier to use Review collected by and hosted on G2.com.

Much better then previous DirectConnect product. Copy Review collected by and hosted on G2.com.

It seems the OSX Viewer is a bit more buggy then the PC version. Review collected by and hosted on G2.com.