AH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

9/5/2019

"Take Control Review"

4/5

What do you like best about N-able Take Control?

That it is easy for users to connect and for me to connect to them Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Session can be unreliable at times, resulting in users frustration Review collected by and hosted on G2.com.

AB

Andrew B.

Mr

Small-Business (50 or fewer emp.)

11/14/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great remote control software"

5/5

What do you like best about N-able Take Control?

I can connect to the computers quickly and the connection is very stable. The client updates automatically saving time. I can transfer files directly to and from the computer enabling quicker patching of software. The clients are all easily managed from the central console. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Sometimes on older computers the software can be a little resource heavy. Other than that the software works superbly. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

For a remote support company the simplicity of the console is excellent and offers genuinely useful tools that make the job easier. Jobs can be transferred between technicians which is a great bonus. If the remote user has poor internet speed the connection quality can be easily adjusted to use less bandwidth. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Day to day problems fixed, from cannot print, cannot email or cannot access server. I can update sofware remotely, and then restart and software automatically reconnects. Review collected by and hosted on G2.com.

JH

John Paul H.

Managing Director

Information Technology and Services

Small-Business (50 or fewer emp.)

11/13/2018

"Excellent!"

5/5

What do you like best about N-able Take Control?

I perform at least 30 sessions a day with approx 3X the amount of money I would make if I was calling to sites to perform traditional IT services. We charge a minimum connection fee and the client is happy to pay and be back working within a short time rather that waiting for next day service Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I do not have any dislikes - I am very pleased Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

Take Control and Take the leap into a great product! you wont regret it. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

I am improving cash flow and providing prompt response times - My clients always reccomend our services to other business contacts Review collected by and hosted on G2.com.

VH

Victory H.

Owner

Computer Hardware

Small-Business (50 or fewer emp.)

11/13/2018

"Seems to be an improvement"

5/5

What do you like best about N-able Take Control?

I do like the change in the name - it seems to be very similar Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

We do dislike that you aren't automatically logged out. Sometimes a staff member will forget to logout before leaving for the day, then we have to go through everybody's computer figuring out who is still logged in so the next person can log in.. I wish after a certain amount of time of inactivity, it just automatically logged out. Review collected by and hosted on G2.com.

PP

Paulo P.

Paulo Pinto

Small-Business (50 or fewer emp.)

11/14/2018

"Best remoto control software"

5/5

What do you like best about N-able Take Control?

Easy to use and fast. Can transfer files to remote computer.

We can have all of our clients computer ready to access on a click of a button

With the new web interface we can remote access our clients from anywhere without the need of installing any software Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Sometimes there are somes resolutions issues no remote access.

Remote acces from mobile devices is not available yet

Remote access to IOS devices not possible Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2019

"Take Control"

5/5

What do you like best about N-able Take Control?

Very easy to use. Functional. Fits our needs. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Mobile has some issues on iOS and doesn't allow control, only viewing. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/5/2019

"Great easy to use convenient product"

5/5

What do you like best about N-able Take Control?

Ease of use

integrated into the N-able product Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

There's nothing I actually dislike in this product Review collected by and hosted on G2.com.

JG

Jim G.

Sr. Systems Engineer

Small-Business (50 or fewer emp.)

11/9/2018

"Great remote access tool"

5/5

What do you like best about N-able Take Control?

This tool is very easy to use. Quick setup and you are off and running. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

It would be nice to see multiple screens at the same time. When you have someone with 3 or more screens, you have to constantly bounce around to get on the screen where they run each program. Review collected by and hosted on G2.com.

DS

Daniel S.

Owner

Small-Business (50 or fewer emp.)

11/10/2018

"Excellent Platform for remote support"

5/5

What do you like best about N-able Take Control?

Able to perform complete support operations required by customers with minimal impact on the customer since it provides complete admin control. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

That it logs out the user session whenever accessing the app on another device (i.e. doing remote support using a pc, then need to start another session while away from the pc using a phone or tablet. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

Try it and you will like it in my opinion. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Keeping systems updated and running smoothly, providing remote support live or unattended with customer for issues they are experiencing. Review collected by and hosted on G2.com.

IC

Igor C.

Support

Small-Business (50 or fewer emp.)

11/9/2018

"Amazing Support Tool"

5/5

What do you like best about N-able Take Control?

Take control has awsome features to monitoring. It helps a lot when you need to keep an eye for your VIP clients. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The web version of the console still lack some features like the Wake-on-LAN command.

But overall it's pretty good Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

General improvements on the web plataform, like addition of the Wake-on-LAN feature Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

It provides instant and fast remote access to all clients. This instant and easy access is what makes my company stand out when it comes to remote support. Review collected by and hosted on G2.com.