LN

Lisa N.

President - CEO

Small-Business (50 or fewer emp.)

10/3/2022

"Never FORGET a PASSWORD again!"

5/5

What do you like best about N-able Passportal?

EASY of use across all my devices! Never have to reset a password because I can easily get to it anywhere anytime - SECURELY!!! Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

I truely cannot think of any!!! The product works as designed!!! Review collected by and hosted on G2.com.

BA

Bryan A.

CyberSecurity Analyst

Small-Business (50 or fewer emp.)

10/4/2022

"Fast, easy and useful"

3.5/5

What do you like best about N-able Passportal?

Ease of use. The ability to share passwords with clients Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

Inflexible fields. Not every entry has a password. What if I want to store a credit card? Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/4/2022

"Great product would love it"

4/5

What do you like best about N-able Passportal?

Quick autofill and easy navigation that has a sleek design Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

Chrome extension dropdown is messy and sometimes doesn't autofill the correct credentials Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/5/2022

"Highly capable"

4.5/5

What do you like best about N-able Passportal?

Ability to generate TOTP for credentials Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

More integration for 2FA with RDP sessions Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/28/2022

"Good"

4.5/5

What do you like best about N-able Passportal?

Easy of use, price and simple. Support and contract terms. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

The mobile App need more features, like documentation access. Review collected by and hosted on G2.com.

SJ

Steve J.

S

Small-Business (50 or fewer emp.)

5/20/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Passportal as a Password Manager"

5/5

What do you like best about N-able Passportal?

I thoroughly enjoyed the ease of use that N-Able Passportal provided. There were plug-ins for the top browsers, Microsoft Edge, Mozilla Firefox, and Google Chrome. This plug-in allowed me to save passwords within my password vault for my frequently used sites with ease. I also loved the fact that it integrated with our remote connection tool Take Control. This feature would allow me and my staff to remote into servers and select the password for the user or admin account from within the Passportal Take Control plug-in. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

I did not care for the documentation piece of the N-Able Passportal. It had the feel of just being thrown together quickly without much thought to the end-users. The search features were clunky. I would not recommend the N-Able Passportal for documentation purposes. Review collected by and hosted on G2.com.

What problems is N-able Passportal solving and how is that benefiting you?

It has made the staff more efficient and secure. We no longer have to ask one another or search tirelessly for passwords. I also love the integration with Windows. When you install the agent on your domain controller, Passportal was configured to change passwords on a schedule or peruse. Review collected by and hosted on G2.com.

JS

Jereme S.

Proactive Engineer

Small-Business (50 or fewer emp.)

9/4/2020

"Intuitive and Handy for work and home"

2/5

What do you like best about N-able Passportal?

The absolute best part of this app is the audit trail and the suggesting strong passwords as needed. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

There have been a few times that the site was unavailable during key hours of the day. I understand it happens, but when it goes down, we can't log in to many things to work.

Update 2021 > Solarwinds seems to be lacking with support. There is a known glitch and it has inhibited our company from using a search feature for over a month. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Passportal:

Do it! If you are reading this, the app is amazing and the support team is by far one of the nicest I've worked with. Review collected by and hosted on G2.com.

What problems is N-able Passportal solving and how is that benefiting you?

Password management and rotation. It makes sure we are using strong passwords and when each was used last, and by who. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/16/2020

"Passportal Review."

3.5/5

What do you like best about N-able Passportal?

Passportal is a convenient tool that helps me manage the large number of passwords that I use daily. I do like that I can connect it to take control and have it auto fill passwords for my servers. This makes it easy to manage multiple servers for different clients without having to worry about opening an excel sheet. I am happy that I am able to store them in one place and have them encrypted. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

It is hard to trouble shoot passportal issues. For example, we have a server that will not take the passportal autofill password. We updated the agent and verified it is up to date. Review collected by and hosted on G2.com.

What problems is N-able Passportal solving and how is that benefiting you?

One of the best features is the ability to publish articles that provide customers with how to guides to help resolve their issues on their own. This helps cut down on staff being tied up on the phones with the customer and enables them to handle a higher volume of calls. This also reduces the wait time for the customer and helps them resolve simple issues much faster. Review collected by and hosted on G2.com.

AH

Aaron H.

Help Desk Technician

Small-Business (50 or fewer emp.)

10/22/2019

"Great Password and Documentation Support"

4/5

What do you like best about N-able Passportal?

The website is very easy to navigate. Plug in for Chrome is easy to use and syncs all passwords with the database. Many options available for customizing articles. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

Integration with the rest of Solarwinds is still a work in progress and isn't always intuitive. Integration with active directory is somewhat inconsistent so far. Review collected by and hosted on G2.com.

CM

chris m.

senior consultant

Mid-Market (51-1000 emp.)

9/4/2019

"Best option for password protection and administration I have seen"

4.5/5

What do you like best about N-able Passportal?

Tool is great. One stop secure location for all your clients service accounts and passwords. Easy to give permission to specific users without sharing to others. Anytime there is a staff change and you have to change the passwords out, Passportal does all the work for you. You give it the new passwords and it will change it anywhere it is being used. Even in scheduled tasks, SQL jobs, etc. You can keep all your documentation on here as well, and invite others to it, or share it openly with your standard users, for How-to documents. Review collected by and hosted on G2.com.

What do you dislike about N-able Passportal?

Would be nice if you could use the document center to create a easy knowledge base for your users. At the moment you have to have a separate link for each document. Review collected by and hosted on G2.com.