AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/30/2018

"MSP manager is the up and comer !"

5/5

What do you like best about N-able MSP Manager?

The best thing is being able to track, access and monitor all customers. Ticket Creation is simple for the techs, and the customer can also be contacted directly from it.

It holds all the info you could ever want and is easy to find. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Support is good but SLOW and when you need support, sometimes you need it now not in 48-72 hours. It also is in a constant beta state, they are still working on it. That can be a huge downfall and deal breaker for some people. Review collected by and hosted on G2.com.

EC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/25/2018

"unstable product"

0/5

What do you like best about N-able MSP Manager?

its web based so no hardware to maintain. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/16/2016

"MSP - Difficult to Easy"

2.5/5

What do you like best about N-able MSP Manager?

My favorite part of MSP is that I can enter my students information in stages. Being responsible for enrollment is a rather large fast and tracking from prospect to enrolled student is critical and knowing where the student is along the enrollment funnel is a primary goal every day. MSP allows me to track at each spot in the funnel. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

I would recommend MSP despite that I do have challenges with it. I feel that their customer support is excellent and that they are working towards making it a user friendly system. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

I am responsible for the new enrollment of a small Catholic school. I am solving the enrollment issue after several years of a decline. I do like MSP for its ability to track student enrollment. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/3/2016

"MSP Manager Love :) "

4.5/5

What do you like best about N-able MSP Manager?

Well, it was a huge learning curve for all of us.

But there is a lot of info out there to help you learn.

The ticketing system is stellar, the support is stellar,

There is a lot of details which we like to put in that others did not have available.

Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

BILLING.

billing integration with quickbooks, is SO slow. And we have not found a fix for it as of yet. We thought it was the connector on our end but we`ve changed things and that did not help. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

At first we were unsure of MSP manager because we kept finding bugs, but the support tickets we put in were answered and knocked out rather quickly. Because of that, I definitely highly recommend now. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

This has allowed us to keep our residential and commercial clients separate, yet together.....Same program, same screen all in the same database, the tickets show up together. But we are able to keep their billing separate, because of different service items. Review collected by and hosted on G2.com.