SR

Steven R.

Steven Reid

Small-Business (50 or fewer emp.)

8/26/2019

"Excellent ticketing system"

4/5

What do you like best about N-able MSP Manager?

The integration with SolarWinds RMM. Tickets are logged and closed automatically as issues are fixed via the RMM dashboard. We can view client notes, passwords or take control of a machine from the one website. It is simple to customize alerts for aging tickets or SLA's. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

The automatic ticket refresh or the refresh button sometimes does not work and has to be done manually by refreshing the whole page. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

If you are already using SolarWinds RMM then the setup and integration is easy. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

We are more efficient as the ticketing system is integrated with our remote management software. We can easily take remote control of servers and client machines from the one web page. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/8/2020

"Great system but not very responsive"

3/5

What do you like best about N-able MSP Manager?

Items that can be controlled with client machines Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Client navigation slow and difficult to navigate Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/22/2019

"Great all in one solution, not without its issues"

3/5

What do you like best about N-able MSP Manager?

I like the fact it literally a complete solution, l have everything I need in the same portal Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

It’s very buggy at times, it won’t refresh on demand and sometimes just stops working Review collected by and hosted on G2.com.

DB

DIEGO B.

COMLETE

Small-Business (50 or fewer emp.)

11/21/2018

"very well "

5/5

What do you like best about N-able MSP Manager?

the easy and fast way to acesss my client's Pc's and solve theyr problems is very intuitive manage the software and i can measure my productivity with this tool Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

constantly updates,one day is in a way ,in another totally different but the main buttons and resources still there ,you just need to find then Review collected by and hosted on G2.com.

AL

Andrew L.

Senior Field Services Technician

Food & Beverages

Small-Business (50 or fewer emp.)

7/25/2018

"MSP's Best Friend: MSP Manager"

5/5

What do you like best about N-able MSP Manager?

This is the one-stop-shop for MSPs who need to see their clients status at a glance. Integrated into the Manager is a ticketing system, portal, client-side portal, billing and Operations board to see everything happening at all times. There is a free, fully featured demo that allows you to really see how awesome this is. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

There are still some features other products offer that SolarWinds is developing such as Backup, but that was just released as a separate (included) application. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

Try the fully featured demo before you try any other product. It allows you to carry over settings if purchased, and allows you to get a good taste before you pay anything. its a 30 day trial, so you can actually implement and test. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

Ease of managing many clients and providing an excellent MSP experience. This allows your business to be ahead of problems and keep your clients running at peak efficiency even without you being onsite. Review collected by and hosted on G2.com.

KF

Kristy F.

Co-Owner

Computer & Network Security

Small-Business (50 or fewer emp.)

5/17/2018

"Versatile RMM"

3.5/5

What do you like best about N-able MSP Manager?

Solarwinds has very customisable error reporting. It also makes patch management across multiple sites much easier. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

Sometimes my payments don't show up on the site and weeks or months later I need to call to have them confirm that payment has been processed and to make it show on my account. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

If you are competent with tech, this is a great product. If you are learning, this may not be a good option. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

I can automate and customise reports sent to clients. I love scheduling reboots and patch installation. Review collected by and hosted on G2.com.

BW

Bret W.

Managing Director

Small-Business (50 or fewer emp.)

7/15/2018

"Intuitive, well featured and reasonably priced."

5/5

What do you like best about N-able MSP Manager?

The remote management facility is an excellent choice for those providing a fully managed service. The features allow connection to services remotely and pushing out patches. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

There is really nothing to dislike, the interface is clean, integration with your own website is a really useful feature. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

Go for it, you will not be disappointed with the end result, and my customers love it. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

Remote support is my main task and clients can send the request via my website so don't have to call me. I also find the remote computer management features extremely useful. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/28/2018

"Works for what it is"

4.5/5

What do you like best about N-able MSP Manager?

The product is online and available from almost any device. The product integrates well with other Solarwinds products. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

The feature set is a little light. The more you use it the more you realize it does not have the full functionality of other PSA tools. Review collected by and hosted on G2.com.

Recommendations to others considering N-able MSP Manager:

If you need a full blown PSA then don't go with this. If you are starting small and need a basic ticketing/billing system this will fit the bill and does integrate with the RMM tool well. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

This functions as a good ticketing, time tracking and scheduling tool and integrates will with Ncentral. It allows for billing and utilization tracking for my business. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/12/2018

"SolarWinds MSP Manager is able to do everything we need it to."

4.5/5

What do you like best about N-able MSP Manager?

I love how quickly SolarWinds is able to inform us of any problems that our system may be having. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

There are times where we have to really search for what is wrong once we are told about it through SolarWinds, but that is a rare occurrence. Review collected by and hosted on G2.com.

What problems is N-able MSP Manager solving and how is that benefiting you?

We are in the call center business, and SolarWinds helps us realize when there is a problem quickly. That is most important for us because if something goes wrong, then the worst case scenario is that we have to shut everything down for a day. With SolarWinds, we don't run into that issue. Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

7/14/2018

"High performance, Quality Interface "

5/5

What do you like best about N-able MSP Manager?

The overall layout of this application is outstanding, when compared to other runner-up choices. Review collected by and hosted on G2.com.

What do you dislike about N-able MSP Manager?

At times, the level of SLA provided by solar winds is sub par. Review collected by and hosted on G2.com.