--- title: myUnity Reviews meta\_title: 'myUnity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how myUnity works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 50 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # myUnity Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by myUnity but has limited features. Are you part of the myUnity team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Netsmart myUnity® is an EHR purpose-built for the full post-acute care continuum, with one patient record shared across home health, hospice, palliative care, personal care, assisted living, memory care, dementia care, skilled nursing, senior living and more. When a patient or resident transitions between care settings, their care history, demographics, documentation and financial information follow them to support continuity of care. No duplicate entry. No starting over. Built into myUnity, Bells brings AI into existing workflows to support more complete documentation at the point of care, surface patient risk earlier and help leaders make more informed decisions about care prioritization and resource allocation. myUnity is ONC-Certified and CHAP Verified for home health and hospice and has been rated the #1 post-acute EHR by Black Book for 11 consecutive years. No other post-acute EHR covers the full continuum in a single system with AI embedded natively in the end-user’s workflow. * * * Seller [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18) Discussions [myUnity Community](https://www.g2.com/products/myunity/discuss) Languages Supported English Solution Type All-in-One Overview by Danielle Calderone Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/myunity/pricing) ## Top-Rated Alternatives [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ ![ModMed](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ View All Alternatives ](https://www.g2.com/products/myunity/competitors/alternatives) ## User Insights Average based on 50 real user reviews. Implementation Time 7 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/9/2022 "System Lacking" 2/5 What do you like best about myUnity? MyUnity Clinical (Devero product) is great, processes are helpful, having all levels of care in one system Review collected by and hosted on G2.com. What do you dislike about myUnity? Reporting is very much lacking, system not intuitive/not easy to learn (new clinical user training takes at least 8 hours), database is unorganized-hard to find data, so many ADT issues with users entering wrong information in wrong admission (because it's confusing with how many admissions can be open at one time). Support is lacking. There are too many people touching the ticket before resolution. CAE constantly changes. Interfaces take a long time to implement. Innovations take a long time to implement. A lot of new functionality released is only halfway release (so technically unusable). It's hard to find someone to listen to us and take action. So many Netsmart employees have voiced that the knowledge of senior living is lacking. They need to listen to the clients on how to improve the system. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Keeping all residents in one system, MDS tracking, regulatory changes put in myUnity on time Review collected by and hosted on G2.com. Show More Response from Deborah Mower of myUnity [Editedit](https://www.g2.com/survey_responses/myunity-review-6720100/official_response/edit) Thank you for your feedback and comments. I would like to connect you with someone on the product/client experience team so that the issues you've raised can be addressed and hopefully resolved. Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to escalate your feedback to the appropriate person(s). Thank you again! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/17/2022 "The system can be hard to use for those that aren't comfortable with a computer or technology." 1.5/5 What do you like best about myUnity? Shared information across all facilities Review collected by and hosted on G2.com. What do you dislike about myUnity? It is a very technology based system and very rigid as far as the order of operations Review collected by and hosted on G2.com. Recommendations to others considering myUnity: I would definitely make sure that the clinicians that will actually be using the system have an opportunity to thoroughly test the system to see if a majority of the users are comfortable with the technological aspect of the system. If staff aren't comfortable with computers/technology this may not be the best system to adopt. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Netsmart offers community group discussions via zoom calls for end-users across the nation to come together and voice their concerns and ideas regarding specific features of the program. It is very helpful to be able to come together with a Netsmart staff member and other end-users to discuss what is working well and what needs to be improved upon. Programs like this should be designed by those that put the system to functional use. The fact that Netsmart offers these monthly discussions to get end-user suggestions/ideas is very encouraging. Review collected by and hosted on G2.com. Show More Response from Deborah Mower of myUnity [Editedit](https://www.g2.com/survey_responses/myunity-review-6750066/official_response/edit) Thank you for your feedback and comments. I am glad you appreciate the monthly user group community discussions. We always strive to listen to our clients, so we can continuously enhance our platform to the meet needs of users like you. However, I'm sorry to hear about your concerns regarding user experience. First and foremost, I want to connect you with the right person so we can address your issues and resolve them. Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to get your concern escalated to the proper team(s). Thank you again! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") UC Verified User in Civic & Social Organization Mid-Market (51-1000 emp.) 11/11/2021 "Glitchy" 2/5 What do you like best about myUnity? Net smart allows me to easily capture the data I need from visit to visit. It saves automatically so I can go out of forms and enter right back into them when I need to. Review collected by and hosted on G2.com. What do you dislike about myUnity? It appears to be a glitchy system where some controls work one week and then with an update you may have lost access to controls or forms you previously were using. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Net smart allows me to easily document my visits with different patients and the user interface is simple to learn. I am more productive using this system. Review collected by and hosted on G2.com. Show More Response from Deborah Mower of myUnity [Editedit](https://www.g2.com/survey_responses/myunity-review-5114890/official_response/edit) Thank you for taking the time to write a review. It’s good to know you are more productive using our system and can easily document your visits with patients. However, it’s unfortunate you are experiencing difficulties when updates are made. We value user feedback because it helps us resolve issues and deliver a great user experience. We want to connect you with our Client Experience team who can address your concerns and fix them. Please contact ClientExperience@ntst.com and a client experience representative will respond. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 9/17/2021 "More work" 2/5 What do you like best about myUnity? We have been using it since June and what I like most is that it is web based. The support team is great. Review collected by and hosted on G2.com. What do you dislike about myUnity? It has been much more work as compared to other EMR's we have used. I have to call the support line between 5 and 10 times a day for help on things that should already be active in the system. It's almost like clinicians were not asked to consult when developing this program. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Everything is done in real time it's easier to document in the home Review collected by and hosted on G2.com. Show More Response from Deborah Mower of myUnity [Editedit](https://www.g2.com/survey_responses/myunity-review-5007899/official_response/edit) Thank you so much for taking the time to review myUnity. We are glad that you appreciate the web-based system and real-time documentation. However, we are sorry about the challenges you are experiencing. Your success is our top focus and we’re eager to connect you with our Client Experience team right way to get things back on track. Please contact ClientExperience@ntst.com and a client experience representative will respond. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/18/2021 "As for the back end, there is a lot of options that seem to overwhelm you as a user." 2/5 What do you like best about myUnity? Self Portal Password Reset. I like that nurses can go in and reset their own passwords. That makes it really easy for users to get back in. Our previous system did not have that option. Review collected by and hosted on G2.com. What do you dislike about myUnity? I do not like the 3000 list of privileges for users. It is a little overhwhelming for IT. Review collected by and hosted on G2.com. Recommendations to others considering myUnity: Keep looking at other products. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? I am solving the talet issues. I have not found a benefit yet. Review collected by and hosted on G2.com. Show More Response from Deborah Mower of myUnity [Editedit](https://www.g2.com/survey_responses/myunity-review-4748001/official_response/edit) Thank you for your feedback. At Netsmart, we strive to constantly innovate and enhance our platform. However, I'm sorry to hear that your user experience has been a concern to you. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. 5/20/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/19/2019 "Too many tabs under not obvious titles " 2/5 What do you like best about myUnity? The banner at the top that displays patient names and pertinent information makes it easy to ID the patient. It’s also very inclusive of all topics necessary. Review collected by and hosted on G2.com. What do you dislike about myUnity? The tab titles aren’t obviously named and aren’t well organized. I didn’t know nursing notes were under census —\> notes. It also is confusing how all the documents are titled. If they’re MD notes, it should be displayed at the tab. Instead I have to click all of Hospital clinal notes to find it. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Well it’s nice it’s easy to see medication orders and downloading the pdf is simple. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VF Vivian f. RN Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/29/2018 "RN start of care " 2/5 What do you like best about myUnity? Medication profile is easy to use Easy to navigate back and forth Time to complete is reasonable Information for the case is helpful and appropriate Patient profile and entire chart easy to access Log in from smart phone is no problem Review collected by and hosted on G2.com. What do you dislike about myUnity? The section with eligibility Is confusing The goal and intervention is confusing initially But with some instructions this section is very informative and makes the case more comprehensive and informative Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Easy to access Log in Is easy I don't know why the MD order requires the date and the signature two times next to each other Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/31/2018 "Company chosen charting system is semi flawed... " 2/5 What do you like best about myUnity? I like that for the most part it is easy to use once you have had time and training. Review collected by and hosted on G2.com. What do you dislike about myUnity? I hate having to go in to every single chart to click on a box and chart on people individually since I just add mailings in to the charts. Review collected by and hosted on G2.com. Recommendations to others considering myUnity: I know they are working on making this product better so my hope is they will add new elements to make it easier to work in and with. Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? We all have access to our patients charts at all times... Well unless you and another co worker are in the same chart for some reason then your work doesn't save. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Karan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karan G.") KG Karan G. ServiceNow Information Technology and Services Enterprise (\> 1000 emp.) 12/12/2017 "Farily descent product" 2/5 What do you like best about myUnity? UI for clinician/physician to organize their appointments/visits Review collected by and hosted on G2.com. What do you dislike about myUnity? the only thing i would prefer to be changed is to make user enter precise data for his inputs Review collected by and hosted on G2.com. What problems is myUnity solving and how is that benefiting you? Its a basic system which does fulfills daily needs for practitioners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/myunity/pricing) myUnity Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d37f3998b66f6217aa15b6612dabab9/homecare-homebase.png "Product Avatar Image") Homecare 3.7/5(25) [ Compare Now ](https://www.g2.com/compare/homecare-homebase-vs-myunity) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/epic-vs-myunity) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_073348254bbfbc3001cb4a3c2504477d/pointclickcare-senior-living-platform.jpg "Product Avatar Image") PointClickCare Senior... 4.2/5(26) [ Compare Now ](https://www.g2.com/compare/pointclickcare-senior-living-platform-vs-myunity) ##### Categories on G2 [EHR](https://www.g2.com/categories/ehr)[Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management)[Long Term Post Acute Care](https://www.g2.com/categories/long-term-post-acute-care) [EHR](https://www.g2.com/categories/ehr)[Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management)[Long Term Post Acute Care](https://www.g2.com/categories/long-term-post-acute-care)[Assisted Living](https://www.g2.com/categories/assisted-living)[Hospice](https://www.g2.com/categories/hospice) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable mobile app analytics solution?](https://www.g2.com/discussions/what-is-the-most-affordable-mobile-app-analytics-solution)[Top rated call tracking services](https://www.g2.com/discussions/what-are-the-top-rated-call-tracking-services-for-2025)[What are the best energy management platforms for facilities reducing consumption across multi-site operations?](https://www.g2.com/discussions/what-are-the-best-energy-management-platforms-for-facilities-reducing-consumption-across-multi-site-operations) [Are there ethics and compliance training platforms that make the modules genuinely engaging for employees rather than something everyone clicks through as fast as possible?](https://www.g2.com/discussions/are-there-ethics-and-compliance-training-platforms-that-make-the-modules-genuinely-engaging-for-employees-rather-than-something-everyone-clicks-through-as-fast-as-possible)[Best tools for automating candidate engagement](https://www.g2.com/discussions/best-tools-for-automating-candidate-engagement)[What native advertising platform works best for promoting a mobile app inside other apps without it feeling like a disruptive ad?](https://www.g2.com/discussions/what-native-advertising-platform-works-best-for-promoting-a-mobile-app-inside-other-apps-without-it-feeling-like-a-disruptive-ad) [Show MoreShow Less](javascript:void(0);)