Verified User in Sports
AS
Verified User in Sports
Small-Business (50 or fewer emp.)
"Provides the basics but doesn't meet all my needs"
2.5/5
What do you like best about MyStudio?

Nothing stands out as "the best". It's fine. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

• need a single customer page with all info visible on one page without having to click multiple links (contact info, address, DOB, rank, membership info, etc.)

• need to be able to customize what info we see on that page (i.e., I need to see our student's organization ID # on the same page with everything else)

• staff POS needs to be able to access existing customer's info for new sales -- currently only admin POS can use that feature, which means customers have to re-input ALL of their personal info for EVERY SALE

• allow the same primary customer to add new participants from POS without the "this phone number is already in use" pop-up; this forces us to have to exit the POS and create new memberships from inside the MyStudio interface, which creates an entirely new set of logistical problems

• allow the same MyStudio account to be logged into multiple devices at the same time

• administrators need access to customer's FULL credit card numbers (not just last 4) for billing and collection purposes (I cannot emphasize this one enough!!!)

• need to be able to disable use of old credit cards without deleting them (they don't need to be an option at the POS check out)

• POS needs to allow combining events and retail purchases into one purchase

• app constantly crashes/kicks customers out and forces them to log back in Review collected by and hosted on G2.com.

BR
Bonnie R.
Small-Business (50 or fewer emp.)
"MyStudio Review"
3.5/5
What do you like best about MyStudio?

It is organized and parents can see what is available on their student. Also, I like the app. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

no group specific emails. If I click on some students and scroll down to click on more the first students are unclicked. So I have to send many emails to get a hold of specific programed students. Review collected by and hosted on G2.com.

Josh M.
JM
Josh M.
Small-Business (50 or fewer emp.)
"Increased company profits"
4.5/5
What do you like best about MyStudio?

What I like most about mystudio is the smooth online integration and conversion of leads to customers. Having the ability to communicate with customers is also a valuable ability. Customer service is also very quick to respond! Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

I would like some additional options for payments for example, EFT, cheque, etc. Some more customizable options would also be beneficial, for example manually adjusting payment at checkout. Review collected by and hosted on G2.com.

MW
Michael W.
Small-Business (50 or fewer emp.)
"MyStudio has changed the way we do business"
4.5/5
What do you like best about MyStudio?

I find the one stop shop that MyStudio is has been the biggest part of helping turn the corner on our business. It has made sign up, events, payments, and communication so easy. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

I don't like that the system logs you out after 10 minutes. I would like the ability to set up my own time. It still lets me log in quick but sometimes I take a call and it logs me out while I am on the phone. Review collected by and hosted on G2.com.

Verified User in Sports
AS
Verified User in Sports
Small-Business (50 or fewer emp.)
"Easy, Simple and Customer Friendly!"
4.5/5
What do you like best about MyStudio?

The customer service is fantastic, they have a lot of resources available to help youlearn the software, and it's overall a simple and straightforward program to use, especially compared to other products. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

There is so much to learn! There are so many features and cool shortcuts to help you run the business better, but it takes time to learn it all. Review collected by and hosted on G2.com.

RM
Ricardo M.
Small-Business (50 or fewer emp.)
"Franchise Owner"
5/5
What do you like best about MyStudio?

I like the simplicity of Mystudio and the in depth reports that can be generated. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

So far I have had no complaints about Mystudio. Review collected by and hosted on G2.com.

DV
David V.
Small-Business (50 or fewer emp.)
"The experience for the customer is really good."
5/5
What do you like best about MyStudio?

Having everything on one platform helps me better track information to make adjustments and continue to maintain and grow my business. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

It would be helpful to clean up some of the processes on the administrative side. It's not alway easy to work with on my end. Review collected by and hosted on G2.com.

Cris P.
CP
Cris P.
COO
Small-Business (50 or fewer emp.)
"No solution is perfect, but MyStudio is VERY close."
5/5
What do you like best about MyStudio?

Accurate data reporting, real time stats, full customizable memberships, and the ability to register students from anywhere. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

Sometimes the financial reporting is confusing. When you forecast income, it includes processing fees, which is not actual income. Review collected by and hosted on G2.com.

Alysa F.
AF
Alysa F.
Manager
Small-Business (50 or fewer emp.)
"Time and Lifesaver"
5/5
What do you like best about MyStudio?

I love how simple the software is and the ease of adding classes, memberships and gear. It has been a lifesaver and a time saver. I no longer have to be at the dojo for people to purchase memberships or events. They can do everything from the comfort of their home or on lunch breaks at work. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

There hasn't been much that I don't like. Any time there was something I couldn't find, I sent off a suggestion, and soon enough, new updates with the things I need are included. They listen very well to their customers. Review collected by and hosted on G2.com.

RR
Robin R.
Small-Business (50 or fewer emp.)
"A management website for the next era"
5/5
What do you like best about MyStudio?

I like that MyStudio is easy to use. I can manage it similarly how I use my Apple products. It is easy to learn to use and easy to connect to my social media and website. Review collected by and hosted on G2.com.

What do you dislike about MyStudio?

I want to be able to customize the look more. Review collected by and hosted on G2.com.